2021-2023 Audi A6/A7/Q7 Mounting Parts Return Notice

Important Notice: Audi Mounting Parts Return

This notice, identified as Special Notice SM 19-2023, is a critical communication from Audi to its dealerships regarding the management of specific "Mounting" parts. Issued on March 31, 2023, this parts circular instructs dealers to return certain material numbers to their Parts Distribution Center (PDC) by a specified deadline. The primary goal of this Audi mounting parts return initiative is to ensure that dealerships maintain an updated inventory, ultimately benefiting customers by providing the latest available components. This proactive measure aims to improve the overall quality and availability of parts for 2021-2023 Audi A6, A7, and Q7 models.

Affected Parts

The Special Notice SM 19-2023 specifically identifies two "Mounting" parts that dealers must return from their inventory. These are:

• "4M0-199-371-FE (Mounting)"
• "4M0-199-372-FE"

Dealers are then instructed to re-order new, updated materials to replace the returned inventory. The new part numbers to be used for future orders are:

• "4M0-199-371-GL (Mounting)"
• "4M0-199-372-GL"

This change ensures that all new installations or replacements will use the most current version of these mounting components.

Dealer Return Procedure

To ensure proper credit and efficient inventory management, Audi has outlined a specific procedure for dealers to follow for this Audi mounting parts return. Dealers must:

1. File a separate "Claim with Return" by selecting "Dlr Sup. Req. Return" under the item type. Dealer comments must include the Special Notice Number and Parts Circular number.
2. Review "Parts On Command" the following day for the Delivery List document. Any problems or delays should be immediately reported to the facing PDC.
3. Enter the specific 40000XXXXX delivery document number on a "YELLOW DEPOT REQUEST RETURN" label.
4. Adhere the "YELLOW DEPOT REQUEST RETURN" label to the package(s) containing the returned parts.
5. Include one copy of the Delivery Document with the returned part(s) inside the package.

Following these steps is crucial for dealers to receive credit for the returned parts and to streamline the process.

Important Warnings for Dealers

Audi has issued a strict warning regarding the return deadline for these mounting parts. "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." The deadline for returning the older parts (4M0-199-371-FE and 4M0-199-372-FE) is April 20, 2023. Dealers must adhere to this date to avoid financial loss on their inventory.

What This Means for Owners

While Special Notice SM 19-2023 is primarily an internal communication for Audi dealerships, it indirectly benefits owners of 2021-2023 Audi A6, A7, and Q7 vehicles. This parts circular ensures that any "Mounting" parts needed for service or repair will be the most current version available. Owners do not need to take any direct action as this is not a recall for existing vehicles, but rather an inventory update for dealerships. If your vehicle requires a replacement of these specific mounting components in the future, you can be assured that your Audi service center will install the updated "4M0-199-371-GL (Mounting)" or "4M0-199-372-GL" parts. This process helps maintain the quality and performance of your Audi.

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SOURCE: NHTSA ID: 10233627