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2021 Audi Q5/SQ5 Pre-Delivery Inspection Checklist

This document outlines the Pre-Delivery Inspection (PDI) procedures for 2021 Audi Q5 and SQ5 vehicles, ensuring they meet quality standards before customer delivery. It includes crucial checks for various systems, specific updates, and important warnings regarding vehicle delivery and the Audi…

ByAhmet Topcu — Founder & Editor-in-ChiefAutomated summary2021 Audi Q5
2021 Audi Q5 — manufacturer_communication document image 1
Source: NHTSA manufacturer_communication 10180091
2021 Audi Q5 PDI checklist2021 Audi SQ5 PDI checklistAudi Pre-Delivery InspectionTSB 2051720Audi phone boxemergency call function has not been successfully activatedSiriusXM is on and in an active stateMMI® touch padadaptive air suspensionHead-up display
Audi SQ5
2021

Why This Matters

The Pre-Delivery Inspection (PDI) is a critical step for all new Audi vehicles, including the 2021 Audi Q5 and SQ5. This detailed checklist ensures that every component and system functions correctly and meets Audi's stringent quality standards before the vehicle is handed over to the customer. A thorough PDI helps prevent early ownership issues and ensures a premium driving experience from day one.

Key PDI Reminders for Technicians

Audi emphasizes several key reminders for technicians performing the PDI. All inspection items must be completed by a certified Audi technician before customer delivery. It is recommended to use an Audi-approved battery charger during the inspection to prevent excessive battery discharge. The Guided Fault Finding system must be utilized, and the session completed and sent to GFF Paperless. The Total PDI Test, which involves the scan tool, must be finished before any other scan tool-related work.

Technicians should start Guided Fault Finding with the engine running to identify control modules in transport mode. For items marked with an asterisk (*), technicians should refer to the PDI Technician Reference Document on ServiceNet. Items marked with a double asterisk (**) require following instructions for stock inventory vehicles.

Updated PDI Items

This PDI document, effective September 8, 2020, includes specific updates to ensure comprehensive checks. In the Vehicle Preparation section, the instruction for verifying the Audi phone box customer registration form now explicitly includes adding the serial number, "FCC ID, and Model" from Elsa (if equipped). This update refers to TSB 2051720. Additionally, the Media/Radio/SAT section now requires technicians to "Confirm SiriusXM is on and in an active state (can scroll through channels and hear music)". A dedicated Audi Phone Box form has also been added to the end of the document.

Important Warnings for Delivery

There are crucial warnings that technicians and owners should be aware of regarding vehicle delivery and the Audi Phone Box. The vehicle must not be delivered to the customer if the emergency call function has not been successfully activated (the LED must light up in green). It may take up to 20 minutes for the emergency call system to activate after flight/transport mode deactivation.

For vehicles equipped with the Audi Phone Box, it is considered a "CONSUMER device". Owners must register this device with their wireless provider and obtain consent before use. The device must be operated with approved antennas and cables as specified by the manufacturer, and antennas must be installed at least 20 cm (8 inches) from any person. Operation of the device must cease immediately if requested by the FCC or a licensed wireless service provider. A critical "WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device." is also noted.

Pre-Delivery Inspection Overview

The Audi Q5 PDI checklist covers a wide range of inspections across various vehicle systems:

  • Vehicle Preparation: Includes checking for open campaigns, verifying the Audi phone box registration, setting adaptation channels, and performing diagnostics work.
  • Exterior: Involves checking key buttons, door power closing, inspecting for damage, and preparing base bars.
  • Lighting and Windshield: Testing exterior lights and windshield washers.
  • Trunk Inspection: Verifying power tailgate operation, tool kit installation, spare tire presence and pressure, and battery clamp torque.
  • Interior: Checking seat belts, window/lock/seat controls, mirrors, interior lights, heated/ventilated seats, climate control, power outlets, sunroof, and glove compartment.
  • Settings: Verifying MMI® touch pad operation, time/date settings, language/measurement units, speech dialog system, parking aid audio levels, and navigation settings.
  • Media / Radio / SAT: Checking USB ports, AMI/aux input, CD/DVD player, SD card slots, radio presets, HD Radio, and SiriusXM functionality.
  • On-Hoist Inspection: Removing transport suspension blocks, checking steering, brakes, hoses, tires, wheels, underside for leaks, installing wheel locks, and setting tire pressures.
  • Driving Performance: Testing horn, electronic parking brake, Start-Stop System, engine performance, transmission, brakes, adaptive air suspension, steering/tire alignment, and checking for squeaks/rattles.
  • Driver Assistance: Verifying cruise control, Audi side assist, Pre sense® rear, active lane assist, parking system, Traffic Sign Recognition, Head-up display, High-beam assist, and navigation activation.
  • Post-Road Test Inspection: Verifying SOS button status, fluid levels, tire pressure tag, applying maintenance sticker, and installing a showroom charger. It also includes interrogating fault memory, uploading diagnostic logs, and checking service interval and engine oil level.

Audi Phone Box Information

The Audi Phone Box is a signal booster designed to meet FCC requirements for Network Protection Standard (NPS). It incorporates features to prevent harmful interference to wireless networks, such as anti-oscillation, adaptive gain control, and uplink inactivity. These features are always enabled and operating, and cannot be deactivated by the operator.


Source: NHTSA ID 10180091

Galleria

1 immagine

What Audi Q5 owners report

Counted from the records in our database across 18 model years.

1,386
Owner complaints
35
Recalls
4,663
Service bulletins
68
Crashes reported
13
Fires reported
63
Injuries reported

The 2021 model year

74 complaints, the 9th most of 18 model years on file. Owners reported 2 crashes, 0 fires and 2 injuries for this year, which also has 8 recalls on file.

Equipment and Electrical System, the system this article covers, accounts for 233 of 1,386 complaints (17%), including 27 for 2021.

Complaints by model year

Model years with the most complaints for the Audi Q5
2010100
2011143
2012168
201392
2014106
2015100
201678
2018209
201953
202174

Most-reported systems

  1. Engine — 338
  2. Air Bags — 259
  3. Electrical System — 230
  4. Fuel/Propulsion System — 140
  5. Steering — 99

Latest recalls for the 2021 model year

  • 25V080000 — Electrical System (Feb 2025)
  • 23V842000 — Electrical System (Dec 2023)
  • 22V753000 — Engine And Engine Cooling (Oct 2022)
All 2021 recalls →

Recent owner reports about equipment and electrical system

Vehicle Information: 2021 Audi Q5 Component Affected: Electrical System / Electronic Control Unit (Body Control Module / BCM2) Description of Safety Defect: The vehicle suffered a catastrophic failure of the Body Control Module (BCM / BCM2) caused by water…

2021 Audi Q5 owner, Sep 2026

On 8/3/26, my 2021 Audi Q5 began throwing numerous different malfunction/error alerts and the engine turned off while driving after a bottle of water had partially spilled onto our backseat behind the drivers side.

2021 Audi Q5 owner, Aug 2026
Read owner complaints →

Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.

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