2021-2023 Audi Q5/SQ5 Panoramic Sunroof Water Leak TSB

Audi has issued Technical Service Bulletin (TSB) 2075969/2 to address instances of water entering the vehicle interior through the panoramic sliding sunroof in various 2021-2023 Audi Q5 and SQ5 models. This issue can lead to significant water damage inside the cabin, including soaked carpets. This TSB supersedes a previous bulletin, Group 60 number 24-74, dated December 4, 2024.

Symptoms of a Panoramic Sunroof Water Leak

Owners may notice "Moisture in the vehicle such as soaked carpets, or other water damage is noticeable." This indicates that water is not properly draining from the panoramic sunroof system and is instead finding its way into the passenger compartment. This can manifest as dampness on the floor, visible water stains, or a musty odor.

Diagnosis and Trigger Conditions

When technicians investigate a panoramic sunroof water leak, they will first need to lower the molded headliner to gain access to the water drain hoses. A visual inspection is then performed to check for any kinks in these hoses. Kinked hoses prevent water from flowing freely, causing it to back up and spill into the vehicle.

Beyond kinks, technicians also inspect the drain hoses for dirt and debris. Over time, dirt can accumulate and block the drain passages, especially if the hoses are already partially restricted. This combination of kinks and dirt is a primary cause for the panoramic sunroof water leak.

Repair Procedure Summary

The repair process outlined in TSB 2075969/2 involves several key steps to resolve the panoramic sunroof water leak:

1. Headliner Removal: The molded headliner must be carefully lowered according to the Workshop Manual to expose the water drain hoses.
2. Hose Inspection: Technicians will visually inspect all water drain hoses for any signs of kinking or improper routing. Figures within the TSB illustrate examples of both kinked and correctly routed hoses.
3. Hose Replacement: If any drain hoses are found to be kinked or damaged, they must be replaced following the procedures in the Workshop Manual.
4. Dirt Inspection and Cleaning: Even if hoses are correctly routed, they are checked for dirt accumulation. If significant dirt residues are present, all four water drain hoses must be thoroughly cleaned.
5. Reassembly: Once the inspection and necessary repairs or cleaning are complete, the vehicle is reassembled in the reverse sequence of disassembly, adhering to Workshop Manual guidelines.

Audi has also implemented several process improvements in production to prevent this issue in newer vehicles.

Required Tools or Parts

For cleaning the water drain hoses, technicians are instructed to use a specific tool: SET6620. This tool was previously known as VAS6620. No other specific part numbers are listed in the bulletin, as replacement hoses would be ordered as needed based on the Workshop Manual.

Warranty Information

For eligible repairs under warranty, the claim type is "1-GW if outside NVLW". The service number associated with this repair is 6048, and the damage code is 0050.

The TSB provides detailed labor operations and time units (TU) for various tasks:

• Completely loosen and secure roof trim: 7084 0999 (250 TU)
• Clean 1-2 water drain hoses: 6048 2999 (20 TU)
• Clean 4 water drain hoses: 6048 3099 (40 TU)
• Remove and install front left water drain hose: 6048 1999 (20 TU)
• Remove and install front right water drain hose: 6048 1999 (40 TU)
• Remove and install 2 front water drain hoses: 6048 2099 (50 TU)
• Remove and install rear left water drain hose: 6048 1999 (10 TU)
• Remove and install rear right water drain hose: 6048 1999 (10 TU)
• Remove and install 2 rear water drain hoses: 6048 2099 (20 TU)
• GFF (Goodwill, Financial, or Field) claims have no allowance (0 TU).

All warranty claims must comply with the Audi Warranty Policies and Procedures Manual. Further information on warranty claiming instructions can be found in Warranty Policies and Procedures Bulletin AWA 24-15, titled "Q5 Sunroof Drain Limited Warranty Extension."

Owner Action

If you own a 2021-2023 Audi Q5 or SQ5 and observe any signs of water leakage or moisture inside your vehicle, particularly around the panoramic sunroof area, it is recommended to contact an authorized Audi dealership. Inform them of the symptoms, such as "Moisture in the vehicle such as soaked carpets, or other water damage is noticeable," and mention Audi TSB 2075969/2. The dealership technicians can then diagnose the Audi Q5 sunroof water leak and perform the necessary inspections and repairs.

Source: NHTSA ID 11012496