2021-2026 Audi Models Convenience Opening Not Working TSB

Audi Technical Service Bulletin (TSB) 2077443/2, released on December 19, 2025, addresses a specific concern for owners of various 2021-2026 Audi models: when the convenience opening feature fails to operate. This TSB provides a straightforward solution for situations where the convenience key does not open the vehicle, even though it can still lock and start it.

This bulletin has a revision history. Revision 1 was an "Initial publication" on March 26, 2025. Revision 2, dated December 19, 2025, included a "Revised header (Updated models and years)" to reflect a broader range of affected vehicles.

What is the "Convenience Opening" Feature?

The convenience opening feature, often referred to as keyless entry or advanced key, allows drivers to unlock and open their vehicle simply by having the key fob on their person and touching the door handle. This eliminates the need to physically press a button on the key fob, offering a seamless and hands-free experience. When this feature is not working, it means the vehicle's doors will not unlock automatically upon approach or touch, requiring the driver to use the key fob's buttons instead.

Symptoms of the Audi Convenience Opening Not Working

The primary symptom described in TSB 2077443/2 is that the "convenience opening does not work." Owners will notice that their "convenience key does not open the vehicle (static)." Despite this, the key fob retains its full functionality for locking the vehicle and starting the engine. The workshop findings confirm that "It is possible to lock and start the vehicle using the convenience key," indicating the issue is isolated to the keyless entry function rather than a complete failure of the key fob or the vehicle's central locking system.

Why Your Convenience Key May Not Be Working

The technical background provided by Audi indicates that the root cause of the Audi convenience opening not working issue is typically the deactivation of the "Open with convenience key" option within the Multi Media Interface (MMI) system's central locking settings. This setting can sometimes be turned off unintentionally by the user or, in rare cases, may reset due to a software glitch. When this option is deactivated, the vehicle will not respond to the convenience key for unlocking, even if the key is present.

Repair Procedure Summary

Resolving the Audi convenience opening not working problem is a simple procedure that owners can often perform themselves. The service action outlined in TSB 2077443/2 involves reactivating the "Open with convenience key" option directly in the MMI system. Technicians are instructed to activate this option in the MMI under the central locking settings.

Owner Action

If you are experiencing the Audi convenience opening not working issue, you should check your vehicle's MMI settings. Navigate through your MMI's central locking settings to locate and enable the "Open with convenience key" function. Audi recommends explaining to the customer that they can activate or deactivate this option themselves. For detailed instructions, consult your vehicle's owner's manual, specifically the chapter titled "Opening and closing--> Adjusting the settings for the central locking system." This section provides comprehensive guidance on managing all central locking preferences, including the convenience opening feature.

Warranty Information

Audi Technical Service Bulletin 2077443/2 explicitly states that "This TSB is informational only and not applicable to any Audi Warranty." This means that any diagnostic time or service related to reactivating this setting, if performed by a dealership, may not be covered under your vehicle's warranty, as it is considered a user-adjustable preference rather than a defect requiring repair.

Important Notes

Audi advises that all part and service references provided in this TSB (2077443) are subject to change and/or removal. Owners and technicians should always check with their Parts Department and/or ETKA for the latest information and parts bulletins. Additionally, it's recommended to check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during any related repair.

Source: NHTSA ID: 11027372