2023-2026 Audi Steering Wheel Visual Damage TSB

Audi has released Technical Service Bulletin (TSB) 2028220/13 to address concerns regarding visual damage on steering wheels across various 2023-2026 Audi models. This bulletin clarifies that such irregularities are often the result of external factors rather than manufacturing defects, and as such, are typically not covered under warranty.

This TSB, identified as Transaction No. 2028220/13 and released on December 11, 2025, is the latest revision, superseding previous versions 2028220/12 (dated 09/10/2024) and 2028220/11 (dated 07/24/2024). The revisions primarily updated the model years covered, clarified the condition statement, and provided additional details regarding the technical background and warranty information.

Symptoms of Steering Wheel Visual Damage

Owners may observe various forms of visual damage on their Audi steering wheels. These can include discoloration, peeling of the surface material, wear marks from contact, or even what appears to be twisted leather. The TSB includes several illustrative figures (Figures 1-13) demonstrating these typical cases, such as damage from external impact, changes due to external influences, color coming off from disinfectants or hand sanitizer, twisted leather that might be mistaken for cracks, and paint peeling off the trim elements of the steering wheel.

This Audi steering wheel visual damage is primarily cosmetic and does not typically affect the functional safety of the vehicle. However, it can significantly impact the aesthetic appeal and perceived quality of the interior.

Technical Background and Causes

Audi's technical evaluations have determined that these visible irregularities on the steering wheel do not stem from issues with the materials or workmanship during manufacturing. Instead, the observed changes are attributed to external impacts and influences encountered during vehicle use. The TSB explicitly states that these visible irregularities do not constitute a fault covered by the warranty.

Key factors identified as contributing to Audi steering wheel visual damage include:

• Contact with Personal Items: Frequent contact with items such as zips on clothing, watches, rings, or other jewelry can cause abrasive wear and tear on the steering wheel's surface. Over time, this constant friction can lead to visible marks, scratches, or even material degradation.
• Unsuitable Cleaning Agents: The use of cleaning agents that contain abrasive compounds or harsh solvents can severely damage the delicate surfaces of the steering wheel. These chemicals can strip away protective coatings, alter the color, or cause the material to break down, leading to peeling or sticky textures.
• Disinfectant Agents: Especially relevant in recent years, the frequent or intensive use of disinfectant agents, including hand sanitizers, can have a detrimental effect on steering wheel materials. The alcohol or other active ingredients in these products can cause discoloration, material hardening, or surface degradation, leading to premature wear and an unsightly appearance.

These external factors can cause the color of the steering wheel to change, or they can directly damage the coated or painted surfaces, leading to the symptoms described above.

Important Warnings Regarding Warranty Coverage

Audi Technical Service Bulletin 2028220/13 contains critical information for owners regarding warranty claims. The bulletin explicitly states: "Steering wheels with the issues described above are not eligible to be warranty cases and will be charged back accordingly." This means that if a dealer performs a repair or replacement for Audi steering wheel visual damage that falls under these categories, Audi will not reimburse the dealer, and the cost will be passed on to the customer.

Therefore, owners should be aware that cosmetic damage resulting from external influences, as outlined in this TSB, will generally not be covered under the vehicle's factory warranty. There is no specific repair procedure or production solution detailed in this TSB because the issue is not considered a manufacturing defect.

Owner Action and Prevention

Given that Audi steering wheel visual damage is primarily caused by external factors and is not covered by warranty, owners are advised to take preventative measures to maintain the condition of their steering wheel. The TSB recommends observing the maintenance and cleaning instructions provided in the vehicle's Owner's Manual. These manuals typically offer guidance on appropriate cleaning products and methods that are safe for interior surfaces.

If you believe your steering wheel damage is due to a manufacturing defect and not the external causes listed, you may attempt to pursue a warranty claim. However, the TSB specifies that if a complaint is assessed as potentially covered by warranty, clear photos must be attached to a Technical Assistance Center (TAC) case, with a reference to the specific vehicle. Failure to provide the required documentation may result in the claim being rejected. The warranty claim process uses Service Number 4810 and damage code 0030 for documentation purposes.

By following recommended care instructions and being mindful of contact with abrasive items and harsh chemicals, owners can help preserve the appearance of their Audi steering wheel.

Source: NHTSA ID 11027350