2018-2026 Audi VIN-4-PIN Program TSB 2066297/5

Introduction to the VIN-4-PIN Program

Audi has released Technical Service Bulletin (TSB) 2066297/5, detailing the VIN-4-PIN (V4P, vin4pin) reporting program. This program is designed to enhance the long-term quality of Audi vehicles by gathering comprehensive technical information from dealerships regarding product issues. This information is crucial for the manufacturer to develop effective product improvements and solutions.

The 2021 Audi e-tron manufacturer_communication highlights the importance of this program across all Audi models from 2018 to 2026. The VIN-4-PIN program specifically targets the vehicle service and diagnosis process, aiming to create a well-documented fault-solving framework.

Why the VIN-4-PIN Program Matters

During a vehicle's lifecycle, product issues are continuously reported, leading to ongoing product improvements. These advancements rely heavily on clear and detailed information from dealerships. The VIN-4-PIN program ensures that technicians provide the necessary technical data to accurately define and locate the root cause of issues.

By facilitating the collection of these specifics, the program helps identify root causes more quickly. This ultimately leads to a reduction in handling time for repairs and the development of production solutions. The 2021 Audi e-tron manufacturer_communication underscores Audi's commitment to vehicle quality.

Important Warnings for Technicians

Audi has issued several key advisories within TSB 2066297/5 for technicians participating in the VIN-4-PIN program:

• Do not print the topic list or worksheets for later use as the information needed can change frequently.
• If a TAC case is submitted using another technician's credentials, that individual will receive the bonus, not the technician who performed the work.
• The debit card for bonus payments is issued to the technician listed in the TAC case. Technician MUST use their own login credentials when submitting a TAC case.
• This TSB is informational only and not applicable to any Audi Warranty.

How the Program Works

The VIN-4-PIN program offers a $50 bonus for each case reported to the Technical Assistance Center (TAC) via web tickets. This bonus is provided in addition to any other necessary diagnosis work performed. To be eligible for the bonus, the topic and its associated worksheet must be visible on Elsa2Go at the time of TAC ticket submission.

Requirements for reporting a case:

• Technicians must use their own login credentials when submitting a TAC case.
• All fields in the topic worksheet must be filled out with as much detail as possible.
• All requested documentation, such as videos, sound recordings, photos, and MVBs, must be attached to the initial TAC contact.
• A clear complaint, cause, and correction must be documented in the TAC case.
• A good contact phone number for the technician must be included in the TAC case.
• The case must be closed promptly after TAC review.

Steps to report a VIN-4-PIN case:

1. Ensure the customer concern is listed on Elsa2Go under Service references >> VIN-4-PIN Topic list.
2. Fill out the associated worksheet, if applicable, found on Elsa2Go under Service references >> search vin4pin.
3. Create a TAC Web ticket. The first sentence should state: "Submitting VIN-4-PIN topic (then state the topic)".
4. Include customer concern, diagnosis, worksheets, and media requested for the topic. Individual file size for TAC attachments must be less than 10MB.
5. After a TAC consultant reviews and confirms all information is present, close the TAC case.

Payment Details

Eligible TAC cases are submitted for payment at the end of each month. Bonus payments are sent out monthly. The technician will receive a debit card for initial payments, which will be reloaded monthly for new cases. The initial debit card typically arrives at the dealership in approximately two weeks and must be activated following the included instructions.

Revision History

TSB 2066297/5 has undergone several revisions to improve its clarity and scope:

• Revision 5: Updated the title for searchability and revised the header to include additional models and model years.
• Revision 4 (October 16, 2023): Revised the Condition section with an added photo and updated Service section to reflect changes from "Technician References" to "Service References."
• Revision 3 (October 9, 2023): Revised the Header to include Model Year 25 and updated the Service section, removing ServiceNet references and updating to Elsa2Go.

This ongoing refinement ensures the program remains effective and accessible for technicians, especially for issues like the 2021 Audi e-tron manufacturer_communication.

NHTSA ID: 11023749