2023-2026 Audi Virtual Cockpit Pixel Fault TSB

Audi has released Technical Service Bulletin (TSB) 2064983/12 to address a pixel fault that may manifest as colorful lines on the virtual cockpit display in various Audi models equipped with Audi virtual cockpit FPK2+. This issue specifically affects certain 2023-2026 Audi vehicles, including the 2023 Audi e-tron virtual cockpit pixel fault. This TSB provides a detailed procedure for diagnosing and resolving the display anomaly.

Symptoms

Owners may observe the following symptoms related to this virtual cockpit pixel fault:

• "A red, green, black, white, or blue line(s) is displayed on the instrument cluster (pixel fault)".
• The lines can appear either vertically or horizontally across the display.
• These lines may be continuous or intermittent.

These visual disturbances indicate a pixel malfunction within the virtual cockpit, impacting the clarity and functionality of the driver information system (DIS, MFI, MMI).

Diagnosis and Trigger Conditions

To diagnose this pixel fault, technicians will perform a self-diagnosis using diagnostic address 17 for the instrument cluster. The key diagnostic step involves checking the production date of the instrument cluster (Virtual Cockpit -J285-).

The TSB specifies that this repair procedure applies if the instrument cluster's date of manufacture is BEFORE 10/01/2024. This date is critical for determining if the vehicle is eligible for the TSB repair.

Repair Procedure Summary

If the instrument cluster's production date is found to be before October 1, 2024, the Audi Virtual Cockpit -J285- must be replaced. The general steps for the repair are as follows:

1. Document Production Date: Using self-diagnosis at diagnostic address 17, the technician will identify and document the instrument cluster's production date.
2. Instrument Cluster Replacement: If the production date is before 10/01/2024, the faulty instrument cluster will be removed and a new one installed.
3. Photo Documentation: Technicians are required to attach a clear photo of the complaint to DOC-IT. This photo must include the vehicle's VIN and date, be unedited, in focus, and well-lit. The problem area should be marked to assist with parts analysis, ensuring no personal data (like faces or license plates) is visible.

Warranty claims related to this issue should reference TSB 2064983/12, Service Number 9025, and Damage Code 0040.

Required Parts and Tools

For this repair, the primary components and materials required include:

• Instrument Cluster: One new instrument cluster is required for replacement.
• Fasteners: Fasteners, bolts, nuts, and screws as needed, according to the repair manual.

Specific part numbers for these items should be sourced from ETKA (Electronic Parts Catalog) or ELSA (Electronic Service Information System) for the latest information.

Important Warnings

Owners should be aware of the following critical information regarding this TSB:

• Applicability Condition: "If the date of manufacture is BEFORE 10/01/2024 this TSB applies and the Audi Virtual Cockpit -J285- must be replaced."
• Warranty Coverage: "If the vehicle is outside any warranty, this Technical Service Bulletin is informational only." This implies that repair costs may not be covered if the vehicle is no longer under warranty.

Owner Action

If you are experiencing a 2023 Audi e-tron virtual cockpit pixel fault, or a similar issue with a colorful line on your instrument cluster in an affected Audi model, it is recommended to schedule an appointment with an authorized Audi service center. Provide them with the symptoms you are observing and mention Technical Service Bulletin 2064983/12. The service center will be able to diagnose the issue and perform the necessary repair if your vehicle's instrument cluster falls within the specified production date range.

FAQs

Q: What does the Audi virtual cockpit pixel fault look like? A: The fault typically appears as a red, green, black, white, or blue line on the instrument cluster display. These lines can be vertical or horizontal and may or may not be continuous.

Q: Which Audi models and years are affected by TSB 2064983/12? A: This TSB applies to various Audi models from 2023 to 2026 that are equipped with the Audi virtual cockpit FPK2+ system, such as the 2023 Audi e-tron.

Q: How is the virtual cockpit pixel fault diagnosed? A: Diagnosis involves using self-diagnosis at diagnostic address 17 to check the instrument cluster's production date. If the date of manufacture is before October 1, 2024, the TSB applies.

Q: Will I have to pay for the repair if my Audi has this pixel fault? A: If your vehicle is still under warranty, the repair should typically be covered. However, if your vehicle is outside of warranty, this Technical Service Bulletin is informational only, meaning you may be responsible for the repair costs.

Q: What is the Audi Virtual Cockpit -J285-? A: The Virtual Cockpit -J285- refers to the instrument cluster control unit, which is the component responsible for displaying vehicle information to the driver.

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Source: NHTSA ID 11023743