2021-2026 Audi Virtual Cockpit Faulty Display TSB

Audi has released Technical Service Bulletin (TSB) 2075217/3 to address issues with the virtual cockpit display in various models. This TSB, released on July 31, 2025, provides guidance for diagnosing and repairing instances where the gauges or other information on the virtual cockpit display are faulty or malfunctioning.

Symptoms

Owners may observe several issues indicating an Audi virtual cockpit fault. These include:

• General functionality problems with the driver information system (DIS), MMI, or instrument cluster.
• Pixel malfunctions within the instrument cluster display.
• Incorrect readings displayed by the gauges or other information systems.
• The appearance or surface of the instrument cluster, displays, or screens showing defects.
• Incorrect operation sequences within the information system display.

These symptoms point to a hardware issue within the Audi virtual cockpit, specifically the J285 instrument cluster.

Diagnosis

To diagnose an Audi virtual cockpit fault, technicians will need to perform a self-diagnosis using diagnostic address 17 for the instrument cluster. This process involves selecting the control module OBD dropdown and identifying the unit. It's crucial to check the instrument cluster's production date by expanding the "Fazit identification" and documenting the "Day of manufacture." This TSB specifically applies if the instrument cluster's production date is before October 1, 2024.

Repair Procedure Summary

The repair for a faulty Audi virtual cockpit involves replacing the instrument cluster. The general steps are:

1. Document the concern: Take a photo of the customer's concern, ensuring the VIN and date are visible, and attach it to DOC-IT.
2. Verify production date: In the warranty claim notes, document the instrument cluster's production date, obtained via self-diagnosis at diagnostic address 17.
3. Replace the virtual cockpit: If the instrument cluster's production date is before October 1, 2024, the Audi Virtual Cockpit -J285- must be replaced. This procedure should follow the instructions detailed in the ELSA repair manual.

Required Tools or Parts

For the repair, the following parts are needed:

• Instrument cluster: Quantity 01 (specific part number to be determined via ETKA).
• Fasteners, Bolts, Nuts, and Screws: As needed for the repair manual (specific part numbers to be determined via ETKA/ELSA).

Warranty Information

This Technical Service Bulletin is informational if the vehicle is outside of warranty. For in-warranty repairs, the following details apply:

• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace instrument cluster: 9025 XXXX (refer to SRT for associated operations).
  • Self-diagnosis: 0129 0050 (refer to SRT for associated operations).
  • GFF: 0150 0060 (time stated on the diagnostic protocol).
• Claim Comment: As per TSB 2075217/2.

All warranty claims must comply with the Audi Warranty Policies and Procedures Manual.

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Source: NHTSA ID: 11021454