2017-2025 Audi Headliner & Panoramic Sunroof Noises TSB

Understanding Audi Headliner & Panoramic Sunroof Noises

Audi has issued Technical Service Bulletin (TSB) 2055443/2 to provide specific accounting instructions for technicians addressing customer complaints of noises and vibrations originating from the headliner or panoramic sunroof. This TSB clarifies how to properly categorize these repairs, ensuring accurate diagnosis and warranty claims. The bulletin focuses on correctly identifying the source of these Audi headliner sunroof noises.

Symptoms of Headliner and Sunroof Noises

Owners may experience various types of Audi headliner sunroof noises and related issues. The TSB identifies several complaint types, including:

• General noises and vibrations from the roof area, sliding/tilting sunroof, or panoramic sliding sunroof.
• Issues related to headliner components, such as clips or clamps, being installed incorrectly, loose, damaged, or deformed.
• Appearance concerns like scratches on the roof joint or contamination/dirt affecting the sunroof mechanism.

These symptoms collectively point to potential problems within the roof system, particularly involving the headliner and its connection to the sunroof frame.

Diagnosis and Correct Repair Classification

The core message of TSB 2055443/2 is to correct a common misdiagnosis regarding the source of these noises. Previously, technicians often assigned complaints of Audi headliner sunroof noises to the sunroof frame, using service number 6028.

However, the TSB explicitly states that this is incorrect. The noises are typically caused by the clips that secure the headliner. Therefore, future repairs for these issues must be assigned to the headliner using service number 7084 and damage code 0020. This ensures that the repair is accurately documented and attributed to the correct component.

Owner Action

If you own a 2017-2025 Audi vehicle and are experiencing noises or vibrations from your headliner or panoramic sunroof, it is recommended to schedule an appointment with an authorized Audi service center. When describing the issue, you may reference TSB 2055443/2 to ensure the technician is aware of the updated accounting instructions for these types of Audi headliner sunroof noises. This can help in correctly diagnosing and addressing the problem related to the headliner clips.

NHTSA ID: 11018960