2023-2026 Audi MIB3 Navigation Saved Addresses Deleted TSB

Audi has released Technical Service Bulletin (TSB) 2077148/1 to address an intermittent issue affecting the MIB3 navigation system in various 2023-2026 Audi models. This TSB provides information regarding instances where saved addresses, including home, work, and favorites, are unexpectedly deleted. Owners experiencing this problem with their Audi MIB3 addresses deleted should be aware of the underlying cause and the recommended workaround.

Symptoms of Deleted Navigation Addresses

Owners may notice that their saved addresses, such as "home address, work address and favorites are deleted" from their MIB3 navigation system. This can occur periodically and without warning. Alongside the loss of saved destinations, the "functionality of the shortcuts on the air conditioning display is also restricted" if a separate air conditioning display is installed. Furthermore, these "destinations are also no longer shown in the myAudi app", indicating a broader system-wide issue with saved location data.

Technical Background on Address Deletion

The Audi MMI navigation system distinguishes between two types of destinations: Standard destinations and Google destinations. Standard destinations are saved offline within the Audi navigation database. Google destinations, however, are provided online by Google services.

The TSB explains that "Google destinations that are saved in the MMI are lost occasionally due to synchronization discrepancies between Audi and Google servers." This means that when the MIB3 system attempts to sync with Google's servers, data conflicts can lead to the deletion of these specific entries. Google destinations can be identified by a "star rating" or the text "powered by Google" displayed next to them, or if they were sent to the vehicle via the myAudi app (marked as "Places powered by Google").

Affected Control Units and Software

The issue primarily involves the "005F - Information electronics 1" control unit within the MIB3 system. The TSB lists several software part numbers that may be associated with this unit, including 39**, 38**, 43**, and 40**.

Manufacturer's Recommendation

Since the problem of Audi MIB3 addresses deleted is related to synchronization discrepancies with Google services, there is no direct repair procedure. Instead, Audi recommends a specific user action to mitigate the issue. To prevent the loss of saved destinations, owners should prioritize saving only standard destinations directly through the MMI system. This involves manually entering destinations without activating the Google search function (indicated by the 'G' icon).

Important Warnings for Owners

Audi Technical Service Bulletin 2077148/1 is classified as informational only. This means that "This TSB is informational only and not applicable to any Audi Warranty." Owners should understand that while the TSB explains the issue, any related service or diagnosis may not be covered under warranty. The primary guidance for owners is to adjust their method of saving destinations: "They should make sure they only save standard destinations" to avoid the intermittent deletion of navigation data.

Source: NHTSA ID: 11016549