2021-2025 Audi MIB3 myAudi Login Required TSB

Symptoms

Owners of 2021-2025 Audi vehicles equipped with the MIB3 infotainment system may experience an unexpected request to log in to their myAudi account via the Multi Media Interface (MMI). This occurs despite the user having been recently active and without any apparent reason for the system to prompt a re-login. The system displays a specific message indicating perceived inactivity.

Specifically, the MMI screen will show a note stating: "The selected user has not been used in this vehicle for an extended period. Please enter the myAudi user information again." This message appears even when the user has been actively using their myAudi account in the vehicle, leading to confusion and inconvenience. This issue directly impacts the convenience of the Audi e-tron MMI login experience, as well as other affected models. The complaint can be reproduced in the workshop.

Technical Background

Audi has identified the root cause of this persistent myAudi login request. The problem stems from an error in how the system's backend processes and saves the date of the last user login. Essentially, the vehicle's system incorrectly records or fails to save the most recent login information, leading it to believe that a user has been inactive for an extended period, even when they have not.

To address this, Audi has implemented a clean-up process in the backend to rectify the incorrect login date information. This measure aims to prevent the MMI from erroneously prompting users to re-enter their myAudi credentials due to perceived inactivity. A production solution is not applicable as the issue is addressed by the backend cleanup.

Important Warnings

Owners should be aware that this Technical Service Bulletin (TSB) is informational only. It is explicitly stated that this TSB is "not applicable to any Audi Warranty." This means that any diagnostic or repair costs associated with this specific issue may not be covered under your vehicle's warranty.

Repair Procedure Summary

If you are experiencing the unexpected myAudi login prompt, Audi outlines a specific service procedure to resolve the issue. This procedure involves a series of steps to reset the user's myAudi login status within the vehicle's MMI system.

1. Delete the Affected User: The first step is to remove the specific myAudi user profile that is experiencing the login issue from the MMI system. This action clears any corrupted or incorrect login data associated with that profile, which is crucial for resolving the Audi e-tron MMI login problem.
2. Lock Vehicle and Wait for Bus Sleep Mode: After deleting the user, the vehicle must be locked. This allows the vehicle's electrical systems to enter bus sleep mode, which is necessary for the system changes to fully register and for the MMI to properly reset its user state.
3. Log in the myAudi User Again: Once the vehicle has entered bus sleep mode, unlock it and log in the myAudi user again in the MMI. This re-establishes the user's connection with fresh, correct login data.
4. MMI Factory Reset (If Necessary): If the initial steps do not resolve the issue and the login prompt persists, the next step is to reset the MMI to factory settings. This more comprehensive reset can clear any deeper-seated configuration issues. After the factory reset, you will need to complete the setup assistant to reconfigure your MMI preferences and myAudi account.

Owner Action

If your 2021-2025 Audi MIB3 system is repeatedly asking you to log in to your myAudi account with the message "The selected user has not been used in this vehicle for an extended period. Please enter the myAudi user information again.", you can attempt the initial repair steps yourself. This includes deleting your user profile from the MMI, locking the vehicle, waiting for bus sleep mode, and then logging back in. For persistent issues, or if you are uncomfortable performing these steps, it is recommended to visit an authorized Audi service center. Be aware that, as per TSB 90 24 49 2076100/1, this issue is not covered under Audi warranty. Addressing the Audi e-tron MMI login problem promptly can restore full functionality to your infotainment system.

Source: NHTSA ID: 10255319