2023-2026 Audi Virtual Cockpit Faulty Gauges TSB 2075217/1

Audi has released Technical Service Bulletin (TSB) 2075217/1 to address a concern where the gauges displayed in the Audi virtual cockpit are faulty. This issue affects various 2023-2026 Audi models equipped with the Virtual Cockpit (FPK2+) system. The TSB identifies a hardware problem within the virtual cockpit itself as the root cause.

This bulletin provides a clear diagnostic and repair procedure for technicians to follow, ensuring that owners experiencing the "Audi virtual cockpit faulty gauges" symptom can have their vehicles properly serviced.

Symptoms

Owners may observe that the gauges displayed in the Audi virtual cockpit are faulty. This can manifest as distorted, corrupted, or otherwise incorrect readings and visuals on the digital instrument cluster. The TSB includes images demonstrating examples of this display concern, showing gauges that are not rendering correctly.

Technical Background

Audi has determined that the issue of faulty gauges in the virtual cockpit stems from a hardware problem within the Audi virtual cockpit unit. To address this at the production level, optimized hardware for the Audi virtual cockpit was implemented for units produced on or after October 1, 2024.

Diagnosis and Repair Procedure

For vehicles exhibiting the "Audi virtual cockpit faulty gauges" condition, technicians must first confirm the instrument cluster's production date. This involves using self-diagnosis tools to access diagnostic address 17, then selecting 'Identification' and expanding 'Fazit identification' to find the 'Day of manufacture'.

Important Warning: This TSB, 2075217/1, applies only if the instrument cluster's production date is BEFORE 10/01/2024. If the production date is on or after October 1, 2024, this specific TSB does not apply to the vehicle's concern.

If the vehicle meets the production date criteria, the repair involves replacing the Audi Virtual Cockpit -J285- unit. This replacement procedure must be performed according to the detailed instructions provided in the ELSA repair manual.

Required Parts and Tools

To complete the repair outlined in TSB 2075217/1, technicians will need the following:

• Instrument cluster: One unit, part number to be determined via ETKA.
• Fasteners, Bolts, Nuts, and Screws: As needed, part numbers to be determined via ETKA and ELSA repair manual.
• ELSA repair manual: Essential for detailed replacement instructions.

Warranty Information

Warranty claims related to this issue should be submitted in accordance with the Audi Warranty Policies and Procedures Manual. The specific codes for this repair are:

• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace instrument cluster: 9025 xxxx
  • Self-diagnosis: 0129 0050
  • GFF (Guided Fault Finding): 0150 0060

Claims must reference TSB 2075217/1 in the claim comment. If the vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only.

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Source: NHTSA ID: 11009378