2015-2026 Audi Steering Wheel Visual Damage TSB 2028220/12

Audi has released Technical Service Bulletin (TSB) 48 24 72 2028220/12 to address visual damage observed on steering wheels across a wide range of its vehicles. This bulletin, dated September 10, 2024, supersedes the previous TSB 48 24-68 from July 27, 2024. The primary purpose of TSB 48 24 72 2028220/12 is to clarify that most instances of steering wheel visual damage are not manufacturing defects and are therefore not covered under warranty.

This information is crucial for owners of affected Audi models, including the 2021 Audi e-tron, to understand what causes such damage and what to expect regarding potential repairs or replacements.

Recognizing Steering Wheel Visual Damage

Owners may observe various forms of visual damage on their steering wheels. These can include surface wear, peeling, discoloration, or what might appear to be twisted or cracked leather. The TSB includes photographic examples illustrating damage from external impact, general external influences, color loss due to disinfectants or hand sanitizer, and paint peeling from trim components.

Such damage is typically cosmetic and does not affect the functional safety of the steering wheel. However, it can detract from the vehicle's interior appearance and lead to concerns about durability.

Understanding the Causes of Steering Wheel Damage

Audi's technical background for TSB 48 24 72 2028220/12 emphasizes that visual steering wheel damage is generally not a fault related to materials or workmanship. Instead, it is attributed to external influences and improper care. Common causes include:

• External Impact: Contact with items such as fingernails, rings, watches, zippers, or other accessories during daily use.
• Cleaning Agents: Use of unsuitable cleaning agents, abrasive materials, or solvents. These can strip protective coatings or damage the surface finish.
• Disinfectants and Hand Sanitizers: Excessive or improper use of disinfectants and alcohol-based hand sanitizers can cause paint to come off or lead to discoloration on coated or painted surfaces.

These factors contribute to the wear and tear that results in the observed Audi e-tron steering wheel damage, rather than an inherent defect in the component itself.

Important Warranty Information

This TSB explicitly states that steering wheels exhibiting the described visual damage, if replaced, will be charged back to the dealership or customer. This means that such replacements are generally not covered under Audi's warranty. Audi has conducted tests confirming that the damage is not due to material or workmanship flaws.

For a warranty claim to be considered, the component must have an actual fault covered under warranty. In such cases, technicians must attach appropriate pictures to the Technical Assistance Center (TAC) case, referencing the vehicle. Failure to provide the required documentation may result in the claim being rejected. The relevant Service Number for warranty claims is 4810, with damage code 0030.

What Audi Owners Should Know

Given that most instances of Audi e-tron steering wheel damage are not covered by warranty, owners should take proactive steps to prevent such issues. Always refer to your vehicle's operating instructions for recommended care and cleaning procedures. Avoid using harsh chemicals, abrasive cleaners, or excessive amounts of disinfectants directly on the steering wheel surface.

If you experience steering wheel visual damage, it's important to understand that it is likely due to external factors. While you can consult your Audi dealership, be prepared that replacement costs may not be covered under warranty.

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Source: NHTSA ID: 11009361