2017-2025 Audi Wheel Noise and Vibration TSB 2074843/1

Audi Technical Service Bulletin (TSB) 2074843/1, issued on August 9, 2024, provides critical information regarding wheel/tire imbalance issues affecting all Audi vehicles from model years 2017 to 2025. This bulletin focuses on the necessary documentation required to ensure effective repair support and proper processing of warranty claims related to wheel and tire concerns, such as an Audi e-tron wheel imbalance.

Symptoms of Wheel/Tire Imbalance

Owners of affected Audi vehicles, including the Audi e-tron, may experience specific symptoms indicating a wheel/tire imbalance. The primary customer complaint is "Noise or vibration complaints on the wheels." These symptoms are typically reproducible by workshop technicians and can be directly attributed to the wheels.

Diagnosis and Technical Background

To accurately diagnose and address wheel/tire imbalance, precise information is required to identify the root cause. This TSB emphasizes the importance of thorough documentation for quick and effective repair support and field observation. The goal is to optimize field and repair support by providing clear guidelines for information gathering.

Required Documentation for Service and Warranty

For any technical queries or warranty claims related to wheel/tire imbalance, missing weights, vibrations, radial force fluctuations, or tire damage, specific documentation must be attached. This includes:

• Photos: Clear photographic evidence of any imbalance or missing weights on the alloy wheel. These photos help illustrate the physical condition of the wheel.
• Tire Information Sheet: A completed tire information sheet, providing details about the tires, is essential. This sheet helps technicians and Audi Technical Support understand the tire's specifications and history.

This comprehensive documentation allows Audi Technical Support to confirm the complaint and narrow down the cause, facilitating an appropriate repair.

Important Warranty Information

Warranty claims pertaining to imbalance, missing weights, or tire damage caused by alloy wheels or tires are contingent upon the submission of proper documentation. Claims will only be possible with the required photo documentation and the completed tire information sheet. It is crucial that Audi Technical Support can verify the complaint based on the information provided. Without this documentation, processing a warranty claim for an Audi e-tron wheel imbalance or similar issues may not be possible.

What Owners Should Do

If you own a 2017-2025 Audi and are experiencing noise or vibration from your wheels, it is recommended to schedule an appointment with an authorized Audi service center. Ensure that your service advisor is aware of the symptoms and the requirements outlined in TSB 2074843/1 regarding photo documentation and the tire information sheet. Providing this information upfront can expedite the diagnosis and repair process, and help ensure any applicable warranty claims are handled smoothly.

NHTSA ID: 11007233