2022-2024 Audi Virtual Cockpit Blank at Startup TSB

Symptoms

Owners of certain 2022-2024 Audi vehicles may experience an issue where the "Audi virtual cockpit remains blank at startup". This occurs when the driver's door is opened and they enter the vehicle. The display might remain blank, or it may return to normal operation after the ignition is switched off and back on, only to potentially go blank again. This intermittent behavior indicates a problem with the Audi virtual cockpit blank display.

Technical Background

This issue stems from an intermittent hardware problem within specific Audi virtual cockpit displays. Audi has implemented new hardware into production as of January 28, 2024, to resolve this manufacturing defect. Vehicles produced before this date may be susceptible to the intermittent hardware issue.

Diagnosis

To diagnose the Audi virtual cockpit blank issue, technicians must first document the production date of the instrument cluster. This is done using the Self Diagnosis system by selecting diagnostic address 17. Within the control module OBD dropdown, technicians select "Identification" and then click "show expanded identification." Finally, they expand the "Fazit identification" section to locate and document the "Day of manufacture." A photo of this production date must be attached to the DOC-IT system for record-keeping.

Repair Procedure Summary

If the instrument cluster's production date is found to be before January 28, 2024, then this Technical Service Bulletin (TSB) 90 24 14 2064844/4 applies. In such cases, the Audi Virtual Cockpit, which is part of the instrument cluster, must be replaced. The repair involves removing and installing the dash panel insert to access and replace the instrument cluster.

Required Parts and Tools

The primary component required for this repair is a new instrument cluster. Additionally, fasteners, bolts, nuts, and screws will be needed as specified in the relevant Repair Manual. Technicians should consult ETKA/ELSA for the latest information on required parts and quantities.

Warranty Information

This Technical Service Bulletin (TSB) 90 24 14 2064844/4 outlines specific codes for warranty claims. The Service Number for this procedure is 9025, and the Damage Code is 0040. Labor operations include 9025 XXXX for removing and installing/replacing the dash panel insert, and 0129 0050 for the self-diagnosis procedure to document the production date. A diagnostic time of 0150 0060 is also specified. Road tests before and after the service procedure are not allowed for time claims (0 TU). All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual, with claims subject to review or audit by Audi Warranty. If the vehicle is outside of its warranty period, this TSB serves as informational guidance only.

Important Warnings

Owners and technicians should note that this TSB applies specifically to instrument clusters with a production date before January 28, 2024. Vehicles with instrument clusters produced on or after this date already incorporate the updated hardware and are not subject to this particular repair for the Audi virtual cockpit blank condition.

Revision History

This TSB, identified as 90 24 14 2064844/4, was issued on July 18, 2024, and supersedes Technical Service Bulletin Group 90 number 24-02 dated June 5, 2024. Previous revisions include:

• Revision 4 (July 18, 2024): Revised header to add model year 2024 and updated warranty information.
• Revision 3 (June 5, 2024): Revised service procedure regarding the production date path and updated warranty information.
• Revision 2 (March 17, 2023): Revised header for model years and filters, revised service for production date check, and updated warranty labor operations.

Source: NHTSA ID: 11005925