2000-2025 Audi TAC Call Preparation TSB 00 24 87 2002047/12

Audi Technical Service Bulletin (TSB) 00 24 87 2002047/12, issued on July 2, 2024, provides essential guidelines for technicians across all Audi models from 2000 to 2025 who need to contact the Audi Technical Assistance Center (TAC). This bulletin supersedes an earlier TSB, Group 00 number 20-36, dated April 16, 2020. The primary goal of this TSB is to streamline the support process and ensure technicians are fully prepared before initiating a call to the TAC. Following these steps is crucial for effective Audi TAC preparation.

This TSB is an internal informational document, not related to a specific vehicle fault, recall, or repair procedure. Instead, it focuses on optimizing the diagnostic workflow and information gathering for technicians seeking expert assistance. Following these steps helps ensure that the TAC can provide the most effective support.

Why This Bulletin Matters

The Audi Technical Assistance Center (TAC) serves as a crucial resource for dealerships when encountering complex vehicle issues. To maximize the efficiency of these interactions, Audi has established a clear set of prerequisites for technicians. This TSB ensures that technicians have already performed fundamental diagnostic work and gathered necessary information, preventing delays and ensuring that the TAC can address the problem effectively. Proper Audi TAC preparation is key to efficient problem resolution.

Revision History

TSB 00 24 87 2002047/12 has undergone several revisions to keep its guidance current:

• Revision 12 (July 2, 2024): The header was revised, and additional model years were included in the scope of the bulletin.
• Revision 11 (April 16, 2020): This revision also updated the header, added more model years, and specifically updated a step related to Guided Fault Finding (GFF).
• Revision 10 (April 3, 2019): The header was revised to include model year 2020.

Key Steps Before Contacting Audi TAC

Before calling the Technical Assistance Center (TAC) at 800-388-2834, technicians must complete several preparatory steps. These steps are designed to ensure that all available dealership resources have been utilized and that the technician has all relevant information at hand. This comprehensive Audi TAC preparation process begins with referencing the Audi Top Service Process Guide.

1. Consult Audi Top Service Process Guide: Technicians should reference the guide available at https://www.audiserviceprocess.com/. From there, they need to click “Menu” in the upper left-hand corner, select "Technical", and then choose "Contacting TACS".
2. Attach Guided Fault Finding (GFF) or GFF Diagnosis ID: It is mandatory to either attach the Guided Fault Finding (GFF) report to the service ticket or enter the GFF Diagnosis ID obtained from GFF Paperless into the system.
3. Run a Spec/Actual: If the Guided Fault Finding system prompts for it, technicians must run a Spec/Actual diagnostic on the vehicle.
4. Exhaust Dealership Resources: Before contacting TAC, technicians are required to exhaust all available dealership resources. This includes reviewing service information, consulting relevant Technical Service Bulletins, and discussing the issue with the shop foreman or service manager.
5. Enter Concise Customer Concern: A clear and concise description of the customer's concern must be entered into the service ticket.
6. Summarize Diagnosis Performed: Technicians must also enter a summary of all diagnostic steps and findings performed so far into the ticket.
7. Have Vehicle Production Date: The vehicle's production date should be readily available.
8. Have Engine or Transmission Code: In some cases, the engine or transmission code may be required, so technicians should have this information on hand.

Important Warnings for Technicians

Audi emphasizes the importance of thorough preparation to ensure efficient support and avoid delays:

• Preparation is Key: If a technician is not fully prepared with all the necessary information when calling the Audi TAC, another technician will be waiting in the call queue while they gather the required details. This can lead to significant delays.
• Call Back Requirement: Should the steps listed above not be completed at the time the call is placed, the technician will be prompted by TAC to call back once they are fully prepared.
• Optimal Calling Environment: Technicians are advised to call from a quiet location, away from the background noise of the shop, but close enough to access the Elsa system for information retrieval.

Warranty Information

This Technical Service Bulletin (TSB) is purely informational. It is not associated with any specific repair or part replacement that would typically fall under an Audi Warranty. Therefore, the provisions of this TSB are not applicable to any Audi Warranty claims.

Additional Information for Service Personnel

All parts and service references mentioned in this TSB (2002047) are subject to change or removal. Service personnel should always verify the latest information and parts bulletins with their Parts Department and/or ETKA. Furthermore, it is crucial to consult the Repair Manual for details regarding fasteners, bolts, nuts, and screws that require replacement during any repair procedure.

NHTSA ID: 10257039