2022-2024 Audi Virtual Cockpit Blank at Startup TSB

Symptoms: Audi Virtual Cockpit Blank at Startup

Owners of certain 2022-2024 Audi models may experience an issue where the virtual cockpit display remains blank at startup. This condition typically occurs when the driver's door is opened and the driver enters the vehicle. In some cases, cycling the ignition off and back on might temporarily resolve the issue, but the display may still remain blank.

Technical Background

Audi Technical Service Bulletin (TSB) 2064844/3, superseding TSB 23-16, identifies the root cause of the "Audi virtual cockpit blank" symptom as an intermittent hardware issue within the virtual cockpit displays. Audi has implemented new hardware into production to address this concern in newer vehicles.

Repair Procedure Summary

To resolve the "Audi virtual cockpit blank" issue, technicians must first document the production date of the instrument cluster. This is done by performing a self-diagnosis using diagnostic address 17, accessing the control module OBD, selecting "Identification," and then expanding "Fazit identification" to find the "Day of manufacture."

Following this diagnostic step, the primary repair involves replacing the Audi Virtual Cockpit -J285- unit. This replacement must be performed according to the detailed instructions provided in the ELSA repair manual.

Required Parts and Tools

For this repair, specific parts and tools are necessary:

• Instrument Cluster: Refer to ETKA for the correct part number for the specific vehicle model.
• Fasteners, Bolts, Nuts, and Screws: As needed, these components should be replaced according to the repair manual and sourced via ETKA/ELSA.

Always consult with your Parts Department and/or ETKA for the most current information and parts bulletins.

Warranty Information

This repair is covered under Audi's warranty program for eligible vehicles. The claim type is 110, applicable for up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, claim type G10 applies, requiring owner verification.

The relevant service number is 9025, with a damage code of 0040. Labor operations include:

• Remove and install/replace dash panel insert: Labor operation code 9025 XXXX.
• Self-diagnosis (Document production date): Labor operation code 0129 0050.
• Diagnostic Time (GFF): Labor operation code 0150 0060, with time stated on the diagnostic protocol (maximum 100 TU).

Road tests before and after the service procedure are listed with no allowance (0 TU). All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. The claim comment should reference "As per TSB 2064844/3."

Important Warnings

Owners should be aware that if their vehicle is outside of the applicable warranty period, this Technical Service Bulletin is for informational purposes only. In such cases, repair costs may not be covered by Audi.

Source: NHTSA ID 11002907