2021-2026 Audi Virtual Cockpit Distorted Display TSB

Audi has issued Technical Service Bulletin (TSB) 90 24 00 2065960/4 to address concerns regarding a distorted or cracked virtual cockpit display in various 2021-2026 Audi models. This bulletin, dated June 5, 2024, supersedes previous TSB Group 90 number 24-74 from February 6, 2024. The TSB clarifies the root cause of the issue and outlines the warranty implications for owners.

Symptoms

Owners may observe the following issues with their virtual cockpit:

• "The Audi virtual cockpit display is distorted."
• "There are cracks in the Audi virtual cockpit display."

These symptoms are typically visible as lines, patterns, or dark areas on the digital instrument cluster, indicating damage to the internal display components.

Technical Background

Extensive analysis has revealed that the primary cause of the Audi virtual cockpit distorted display is a crack in the display layer located beneath the uppermost transparent display film. This damage is a direct result of external force applied to the virtual cockpit display or its housing.

While the outer transparent film may remain intact without visible cracks, it might show witness marks such as fingerprints, scratches, or polishing marks where force was applied. The external force causing the crack can originate from various scenarios, including improper cleaning of the virtual cockpit, repair work on the dashboard, an accident, or a user mistakenly treating the virtual cockpit as a touchscreen.

It's important to note that the Audi virtual cockpit distorted display or cracks may not appear immediately after the external force is applied. The lower display layer can experience fatigue cracking over time, with symptoms potentially manifesting only after a couple hundred miles of driving.

Important Warnings for Owners

Audi has provided specific guidance regarding warranty coverage for this issue:

• If your vehicle has an odometer reading exceeding 600 miles, Audi will rule out material and/or production defects as the cause of the complaint. Therefore, warranty claims for vehicles with over 600 miles will not be reimbursed by warranty.
• This damage is considered to be due to outside influence and is explicitly stated as not covered by any Audi Warranty.

What Owners Should Know

This Technical Service Bulletin 90 24 00 2065960/4 serves to inform technicians and owners about the nature of the virtual cockpit display issue. It clarifies that the problem stems from external damage rather than a manufacturing defect. As such, repairs for a Audi virtual cockpit distorted display or cracks are generally not covered under Audi's standard warranty if the vehicle has accumulated more than 600 miles.

If you are experiencing a distorted or cracked virtual cockpit display, it is recommended to have your vehicle inspected by an authorized Audi service center. They can assess the damage and provide an estimate for replacement, as this TSB does not outline a repair procedure but rather explains the cause and warranty stance.

Revision History

This bulletin has undergone several revisions:

• Revision 4 (June 5, 2024): Revised header to add more model years.
• Revision 3 (February 6, 2024): Revised header to add more model years.
• Revision 2 (March 17, 2023): Revised header to add e-tron GT and additional model years.

Source: NHTSA ID: 11002905