2022-2026 Audi VIN-4-PIN Reporting Program TSB

What is the Audi VIN-4-PIN Program?

The Audi VIN-4-PIN program is an internal initiative designed to enhance the quality and reliability of Audi vehicles. This program, outlined in TSB 00 23 78 2066297/4, encourages dealership technicians to report specific product issues they encounter during service. By providing detailed technical information, technicians contribute to Audi's ongoing fault-solving process and product improvements.

For each eligible case reported, Audi awards a $50 bonus to the technician. This incentive aims to ensure that comprehensive data is collected, which is crucial for identifying root causes and developing effective solutions for vehicle issues.

Why This Program Matters

During a vehicle's lifecycle, various product issues may arise. To address these effectively and implement product improvements, manufacturers like Audi rely on clear, well-documented information from their dealerships. The Audi VIN-4-PIN program facilitates this by asking for cooperation from technicians in supplying vital technical data.

The program helps to quickly identify and resolve root causes of issues, leading to a reduction in handling time for repairs and the implementation of production solutions. This ultimately benefits owners by contributing to higher long-term quality and fewer potential problems in their 2022-2026 Audi vehicles.

How the Audi VIN-4-PIN Program Works

Technicians identify customer concerns that match a VIN-4-PIN topic listed on Audi's Elsa2Go platform. They then follow a specific process to report the issue:

1. Check Topic List: Ensure the customer concern is listed on Elsa2Go under "Service references" > "VIN-4-PIN Topic list."
2. Fill Worksheet: Complete the associated worksheet found on Elsa2Go by searching for "vin4pin" in "Service references."
3. Create TAC Web Ticket: Submit a Technical Assistance Center (TAC) web ticket. The first sentence of the ticket must be: "Submitting VIN-4-PIN topic (then state the topic)."
4. Include Details: The ticket must include the customer concern, diagnosis, completed worksheets, and any requested media.
5. Attach Documentation: Individual file sizes for attachments should be less than 10MB.
6. Case Closure: After a TAC consultant reviews and confirms all necessary information is present, the TAC case is promptly closed.

Requirements for Reporting a Case

To ensure eligibility for the $50 bonus, technicians must adhere to specific requirements when reporting a VIN-4-PIN case:

• Login Credentials: The technician must use their own login credentials when submitting a TAC case. If another technician's credentials are used, that individual will receive the bonus.
• Detailed Worksheet: All fields in the topic worksheet must be filled out with as much detail as possible.
• Documentation: All requested documentation, such as videos, sound recordings, photos, and MVBs, must be attached to the initial TAC contact.
• Clear Documentation: A clear complaint, cause, and correction must be documented in the TAC case.
• Contact Information: A good contact phone number for the working technician must be included in the TAC case.
• Prompt Closure: The case must be closed promptly after TAC review.

Payment Details

Bonus payments for eligible VIN-4-PIN cases are processed monthly. Technicians receive their payments via a reloadable debit card. The initial debit card typically arrives at the dealership approximately two weeks after the first eligible submission. Subsequent payments are then made available on the same card. The debit card can be activated and accessed online following the instructions provided with the card.

It is critical that the technician listed in the TAC case uses their own login credentials, as the debit card is issued directly to that individual.

Important Warnings

• This TSB is informational only and is not applicable to any Audi Warranty. It outlines an internal reporting process and does not describe a warranty repair or coverage for vehicle owners.
• Technicians should not print the topic list or worksheets for later use, as the information needed can change frequently. Always refer to the latest information on Elsa2Go.

NHTSA ID: 10244325