2023-2024 Audi USB Socket Loose, Missing, or Pushed In TSB
Audi has released Technical Service Bulletin 2066315/2 for 2023-2024 models experiencing issues with loose, missing, or pushed-in USB sockets. This can lead to problems with media playback, device charging, and Apple CarPlay/Android Auto functionality.
Ahmet Topcu2023 Audi e-tron
Also applies to
- Audi A3
- 2022–2024
- Audi A4
- 2021–2024
- Audi A4 allroad
- 2021–2022
- Audi A5
- 2021–2024
- Audi A6
- 2021–2024
- Audi A6 allroad
- 2021–2023
- Audi A7
- 2021–2024
- Audi A7 e
- 2021–2022
- Audi A8 L e
- 2021
- Audi e-tron
- 2021–2022
- Audi e-tron GT
- 2022–2024
- Audi e-tron Sportback
- 2022
- Audi Q3
- 2021–2024
- Audi Q7
- 2021–2024
- Audi Q8
- 2021–2024
- Audi RS 3
- 2022–2024
- Audi RS 5
- 2021–2024
- Audi RS 6 Avant
- 2021–2024
- Audi RS 7
- 2021–2024
- Audi RS e-tron GT
- 2022–2024
- Audi RS Q8
- 2021–2024
- Audi S3
- 2022–2024
- Audi S4
- 2021–2024
- Audi S5
- 2021–2024
- Audi S6
- 2021–2024
- Audi S7
- 2021–2024
- Audi S8
- 2021–2024
- Audi SQ7
- 2021–2024
- Audi SQ8
- 2021–2024
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Audi has issued Technical Service Bulletin (TSB) 91 23 96 2066315/2 to address problems with the USB interface in various 2023-2024 Audi models. This bulletin, dated May 17, 2023, supersedes an earlier TSB, 22-87, from March 7, 2022, with a revised header to include additional model years.
Symptoms
Owners may notice several issues related to a faulty USB socket. These problems primarily affect connectivity and charging functions within the vehicle.
Reported customer concerns include:
- "There is no media playback via USB."
- "The USB drive is not recognized."
- "Cell phone is not recognized via USB."
- "Cell phone is not charging via USB."
- "Apple CarPlay/AndroidAuto is not working via USB."
Workshop findings indicate physical damage to the USB interface. Technicians have observed that one or both of the USB sockets in the USB interface assembly may be loose or pushed back into the housing. In more severe cases, one or both USB sockets can be sheared off the Printed Circuit Board (PCB).
Diagnosis / Trigger Conditions
The technical background for an Audi USB socket loose or damaged condition points to external factors. The USB sockets can shear off the PCB due to:
- Improper insertion of a USB connector into the socket, such as at an angle.
- Excessive force applied when inserting the USB connector into the socket.
- The use of non-USB-standard compliant USB connectors or cables, which may not meet connector size specifications and can damage the USB socket.
- Certain
Frequently Asked Questions
- What are the common symptoms of a loose Audi USB socket?
- If your Audi USB socket is loose, missing, or pushed in, you may experience issues such as no media playback via USB, the USB drive not being recognized, your cell phone not being recognized or charging via USB, and Apple CarPlay or Android Auto not working. These symptoms indicate a problem with the USB interface.
- Why is my Audi USB socket loose or not working?
- The Audi USB socket can become loose or non-functional due to external factors. These include improper insertion of USB connectors, applying excessive force when plugging in devices, using non-standard compliant USB cables or connectors, or damage from 'USB-killer' devices. These actions can cause the socket to become loose, pushed back, or even sheared off the Printed Circuit Board (PCB).
- Is the repair for an Audi USB socket loose or damaged covered under warranty?
- No, according to Audi Technical Service Bulletin 2066315/2, the repair for a loose, missing, or pushed-in USB socket is generally not applicable to Audi Warranty. This is because the damage is typically caused by external influence or misuse, rather than a manufacturing defect. Owners should be prepared for potential out-of-pocket expenses for the replacement of the USB interface.
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