2022-2024 Audi Windshield Faint Images TSB

Owners of 2022-2024 Audi vehicles may notice faint images appearing on their windshield under specific conditions. This issue, detailed in Technical Service Bulletin (TSB) 2047061/5, describes how residue left over from the manufacturing process can become visible.

Revision History

This Technical Service Bulletin, 2047061/5, dated March 31, 2023, supersedes Technical Service Bulletin Group 64 number 23-86, which was dated January 24, 2023. The bulletin has undergone several revisions:

• Revision 5 (March 31, 2023): Revised the customer statement in the Condition section, modified the cleaner in the Service section, removed the table for Required Parts and Tools, and updated Warranty information by adding service numbers and modifying labor operations.
• Revision 4 (January 24, 2023): Revised the header to include Model Years 2023 and 2024, and updated Warranty by changing the labor operation.
• Revision 3 (April 15, 2021): Revised the header to include Model Year 2022.

Symptoms

If you own a 2022-2024 Audi, you might observe Audi windshield faint images when sunlight hits the glass at certain angles or when there is fog on the inside of the windshield or window. The customer complaint describes this as "faint images appear on the windshield." These faint images can vary, sometimes appearing as an afterimage of a production sticker or the suction cups used during the installation of the windshield or window.

Technical Background

According to Audi, the root cause of these Audi windshield faint images is residue left on the glass. This residue originates from either suction cups or labels used during the vehicle's production. While typically not visible under normal conditions, the residue can become apparent when specific lighting or moisture conditions highlight it. An example of these faint images on the window is shown in Figure 1 of the bulletin.

Repair Procedure Summary

The good news is that resolving the Audi windshield faint images is a straightforward cleaning process. Technicians are instructed to remove this residue using commercially available clear and odorless paraffin lamp oil. The cleaning involves applying the paraffin lamp oil to the affected area and then applying moderate pressure while cleaning the inside of the glass. This simple procedure effectively removes the residue, eliminating the faint images.

Warranty Information

Audi covers this cleaning procedure under its warranty program for eligible vehicles. The claim type is 110, applicable for vehicles up to 48 months or 50,000 miles, whichever comes first. If your vehicle is outside of this warranty period, the Technical Service Bulletin serves as informational guidance for addressing the issue.

Service numbers associated with this procedure include 6414, 6489, 6440, and 6460. The damage code for this issue is 0030. The labor operation for cleaning the residue from the inside of the glass is designated as 64xx 2999, with an estimated time unit (TU) of 30. Diagnostic time is GFF, with no allowance for road tests prior to or after the service procedure.

Important Warnings

Owners should be aware that if their vehicle falls outside the specified warranty period (48 months or 50,000 miles), this Technical Service Bulletin is for informational purposes only. In such cases, the cost of the cleaning procedure may not be covered by Audi warranty. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit.

This information is based on NHTSA Manufacturer Communication ID 10233603.