2021-2022 Audi Virtual Cockpit "SAFE CP" Warning TSB

Owners of certain 2021-2022 Audi models may notice a "SAFE CP" warning displayed prominently in their virtual cockpit. This message appears even when all gauges are functioning normally. This condition is often accompanied by a stored Diagnostic Trouble Code (DTC) B200FF0 in the instrument cluster, signaling an internal malfunction.

This issue, which affects models like the Audi e-tron SAFE CP and other Audi vehicles, stems from a software malfunction within the instrument cluster. Audi has addressed this with an optimized software solution now implemented in current series production vehicles and available as an update for affected models.

Symptoms

Owners typically observe the following:

• A message stating "SAFE CP" is displayed in the center of the screen of the Audi virtual cockpit.
• All other gauges and functions within the virtual cockpit operate normally, without any apparent issues.

Fault Codes / DTCs

When diagnosing this condition, technicians will find the following Diagnostic Trouble Code (DTC) stored in the instrument cluster, specifically control module J285 (address word 0017):

Code	Description	Module
B200FF0	Internal malfunction	J285 (Instrument Cluster)

Diagnosis and Trigger Conditions

The root cause of the "SAFE CP" message and DTC B200FF0 is identified as a software malfunction within the instrument cluster. This software anomaly triggers the warning message, despite the physical components of the virtual cockpit functioning correctly. The presence of the B200FF0 code specifically points to this internal software issue.

Repair Procedure Summary

The repair involves performing a software update for the Audi Virtual Cockpit. This update can be carried out using one of two methods:

1. Method 1: Automated Update using ODIS. This is the preferred method for updating the software.
2. Method 2: Manual Update. This method is used if there are issues with SVM codes or server connectivity.

During the update process, the vehicle key must be placed on the emergency key reader coil to ensure continuous power and communication. The entire procedure, including the software update and SVM work, is estimated to take approximately 30-60 minutes.

Required Tools or Parts

To perform the software update, technicians will need the following:

• An ODIS Tester.
• A specific SVM code: 17A040.
• A USB Flash Drive containing the Audi virtual cockpit software update. This software can be obtained from MirrorServer using the SD Creator Program or by using specific part numbers for the USB drive:

Model	USB Flash Drive Part Number	Quantity
A4, A5, Q5	8W6 906 961 N	01 (Shop tool)
A6, A7, A8, Q7, Q8, e-tron	4N0 906 961 AQ	01 (Shop tool)
e-tron GT	4KE 906 961	01 (Shop tool)

Owner Action

If your 2021-2022 Audi vehicle, including the Audi e-tron SAFE CP models, displays the "SAFE CP" message in the virtual cockpit, it is recommended to contact an authorized Audi dealership. They can diagnose the issue, confirm the presence of DTC B200FF0, and perform the necessary software update. This update will resolve the internal malfunction and clear the warning message.

Important Warnings

• This Technical Service Bulletin (TSB 2065490) dated February 21, 2023, supersedes Technical Service Bulletin Group 90 number 22-38 dated January 21, 2022. Owners searching for information on the older bulletin should refer to this updated document.
• All warranty claims must be submitted in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty.
• The warranty information provided in this TSB (2065490) should be used, not any conflicting information found in TSB 2060523.
• The software update is generally covered under warranty for up to 48 months or 50,000 miles. For Certified Pre-Owned (CPO) vehicles, owners should verify coverage. If the vehicle is outside of any applicable warranty, this Technical Service Bulletin serves as informational guidance only.

---

Source: NHTSA ID 10232103