2021-2023 Audi Alternator Back-Order Support Programs

Audi of America has introduced several support programs for customers experiencing an Audi e-tron alternator fault or other alternator failures across its 2021-2023 model lineup. These programs aim to alleviate inconvenience caused by current alternator parts back-orders and ensure customers have access to transportation and potential incentives.

Why This Matters: Alternator Back-Order Impact

An alternator is a crucial component that generates electricity to power your vehicle's electrical systems and recharge the battery. An alternator failure can lead to a dead battery, loss of power to essential systems, and ultimately, a non-starting vehicle. When an alternator back-order occurs, it means replacement parts are scarce, leading to extended repair times for affected vehicles. Audi has recognized this challenge and implemented measures to support its customers during these delays.

Audi Branded Loaner Support Program

Effective December 22, 2022, Audi of America will reimburse the cost of providing Audi branded loaner support to customers whose vehicles are affected by alternator failures and are awaiting parts replacement. This program helps ensure owners remain mobile while their vehicle is being serviced.

To qualify for this reimbursement, specific conditions must be met:

• The need for a loaner vehicle must be directly due to a parts delay for the alternator.
• The loaner provided must be an Audi branded vehicle, sourced either internally by the dealership or through Audi on demand.
• The reimbursement amount for the loaner support cannot exceed $30.00 per day.

To claim this reimbursement, dealerships must follow specific SAGA (Service and Genuine Parts Application) claiming instructions, utilizing the following details:

Audi Warranty will review claims for accuracy, and documentation of loaner support must be retained with the repair order. It is important to note that any claim that does not meet the outlined criteria will be charged back, meaning the dealership will not be reimbursed for the loaner costs.

Alternator 3.0L Customer Outreach Program

For customers affected by an Audi e-tron alternator fault or other alternator issues, Audi offers an additional incentive. Owners may be eligible for a $1,000 incentive towards the purchase or lease of a new Audi vehicle. This incentive is designed to be incremental, meaning it can be combined with other eligible and applicable incentives currently available in the market. Further details regarding this program can be found in bulletin A22UCOP2.

Alternator Dealer Inventory Assistance Program

Audi has also established a program to support its dealer partners. Dealers who take affected customer vehicles in on trade and place them into their inventory are eligible for Inventory Assistance. This support continues until remedy parts become available. The assistance provides 2% of the actual MSRP per month for these vehicles. More information on this program is available in bulletin A22UINV9.

Next Steps for Owners

If you are experiencing an Audi e-tron alternator fault or any other alternator-related issue with your 2021-2023 Audi, contact your authorized Audi dealership. They can assess your vehicle's condition, determine if it falls under the alternator back-order situation, and guide you through the available support programs, including loaner vehicle options and customer incentives.

Source: NHTSA ID 10231029