2023-2024 Audi Infotainment and Connect Warranty Codes TSB
This Technical Service Bulletin (TSB) provides new warranty damage codes for 2023-2024 Audi models experiencing infotainment and Audi connect issues, such as myAudi login errors, MMI problems, and online map update failures. It clarifies how technicians should invoice these concerns.
Ahmet Topcu2023 Audi e-tron
Also applies to
- Audi A3
- 2023–2024
- Audi A4
- 2023–2024
- Audi A5
- 2023–2024
- Audi A6
- 2023–2024
- Audi A7
- 2023–2024
- Audi e-tron GT
- 2023–2024
- Audi Q3
- 2023–2024
- Audi Q5
- 2024
- Audi Q5 e
- 2024
- Audi Q7
- 2023–2024
- Audi Q8
- 2023–2024
- Audi R8
- 2023
- Audi RS 3
- 2023–2024
- Audi RS 5
- 2023–2024
- Audi RS 6 Avant
- 2023–2024
- Audi RS 7
- 2023–2024
- Audi RS e-tron GT
- 2023–2024
- Audi RS Q8
- 2023–2024
- Audi S3
- 2023–2024
- Audi S4
- 2023–2024
- Audi S5
- 2023–2024
- Audi S6
- 2023–2024
- Audi S7
- 2023–2024
- Audi S8
- 2023–2024
- Audi SQ5
- 2023–2024
- Audi SQ7
- 2023–2024
- Audi TT
- 2023
- Audi TTS
- 2023
▸ Show 22 more▾ Show fewer
Audi has released Technical Service Bulletin (TSB) 91 22 50 2068171/2 to provide updated warranty submission instructions for infotainment and Audi connect concerns in 2023-2024 Audi models. This TSB, dated November 23, 2022, supersedes Group 91 number 22-43 from November 4, 2022, and focuses on new damage codes for more precise warranty accounting.
This TSB is crucial for technicians to correctly categorize customer complaints related to the infotainment system and Audi connect features. While it does not contain repair instructions, it details the specific damage codes to be used when invoicing these types of concerns.
Important Warnings for Owners and Technicians
- No Repair Instructions: This TSB explicitly states that it "does not contain any repair instructions." Its purpose is to provide information on new damage codes for warranty claims related to the infotainment system and Audi connect from Model Year 2023 onwards.
- Correct Damage Code Usage: Technicians must use these new damage codes when invoicing concerns described in the "Warranty accounting instructions" section of the TSB.
- Service Number 9107 Restrictions: Service number 9107 should not be used to invoice the replacement of parts. It is intended only for technical issues not caused by the vehicle itself, such as problems with the mobile network or backend server.
- Control Unit Replacement: The service number for a control unit (e.g., 9145, 9170, or 9196) should only be used for warranty claims if the component was definitively determined to be the root cause of the customer concern, such as when the control unit had to be replaced.
- Legacy Damage Codes: If a repair in a warranty claim does not correspond to the concerns listed in this TSB's tables, technicians should continue to use older damage codes 0039 and 0040.
Symptoms and Associated Damage Codes
Owners of 2023-2024 Audi models may experience various issues with their infotainment system or Audi connect services. Audi has introduced new damage codes to precisely categorize these problems for warranty purposes. These codes describe the specific symptoms an owner might observe:
- A039: "Emergency call button LED is not green (SOS is Red)"
- A139: "myAudi login error (Customer cannot log into myAudi in MMI)"
- A239: "Screen off, sound is working"
- A339: "Online map update not available"
- A439: "Online map update error"
- A539: "MMI not starting, welcome screen"
These codes help identify the nature of the Audi e-tron infotainment issues or other Audi connect problems.
Affected Components and Diagnostic Information
The TSB links specific service numbers and diagnostic addresses to various infotainment and Audi connect components. This information helps technicians identify the implicated module when diagnosing an issue.
| Service Number | Component/Meaning | Diagnostic Address | System Designation | Applicable Models |
|---|---|---|---|---|
| 9170 | Telematics control unit | 0075 | "OCU..." | A3, Q3, Q4 (including S and RS versions) |
| 9145 | Transmitter and receiver unit | 0075 | “ConBox” or “CB_H_” | A4, A5, Q5, A6, A7, Q7, A8, Q8, e-tron, e-tron GT (including S and RS versions) |
| 9196 | Control unit for display and operating unit (Information electronics (MMI)) | 005F | N/A | All |
| 9107 | Online services | N/A | N/A | Audi connect systems or components outside of the vehicle (e.g., mobile network provider or backend server) |
| 9103 | Rear MMI control panel (Rear seat wireless control head (SCON)) | N/A | N/A | A8 |
| 9193 | Touch screen display unit (Front MMI touch-screen display) | N/A | N/A | N/A |
| 9194 | Display unit | N/A | N/A | N/A |
Warranty Claim Guidance
This TSB provides specific combinations of service numbers and damage codes for invoicing warranty claims related to infotainment and Audi connect issues. This ensures that the correct component or system is attributed to the customer's concern.
| Service Number / Damage Code | Concern | Explanation ```callout Q: What are the new warranty codes for 2023-2024 Audi infotainment issues?
A: Technical Service Bulletin 91 22 50 2068171/2 introduces new damage codes such as A039 for "Emergency call button LED is not green (SOS is Red)" and A139 for "myAudi login error (Customer cannot log into myAudi in MMI)" to improve warranty claim accuracy for 2023-2024 Audi models experiencing infotainment and Audi connect problems.
Audi has released Technical Service Bulletin (TSB) 91 22 50 2068171/2 to provide updated warranty submission instructions for infotainment and Audi connect concerns in 2023-2024 Audi models. This TSB, dated November 23, 2022, supersedes Group 91 number 22-43 from November 4, 2022, and focuses on new damage codes for more precise warranty accounting.
This bulletin is crucial for technicians to correctly categorize customer complaints related to the infotainment system and Audi connect features. While it does not contain repair instructions, it details the specific damage codes to be used when invoicing these types of concerns. This helps ensure accurate tracking and resolution of **Audi e-tron infotainment issues** and similar problems across the Audi lineup.
### Important Warnings for Owners and Technicians
* **No Repair Instructions:** This TSB explicitly states that it "does not contain any repair instructions." Its purpose is to provide information on new damage codes for warranty claims related to the infotainment system and Audi connect from Model Year 2023 onwards.
* **Correct Damage Code Usage:** Technicians must use these new damage codes when invoicing concerns described in the "Warranty accounting instructions" section of the TSB.
* **Service Number 9107 Restrictions:** Service number 9107 should not be used to invoice the replacement of parts. It is intended only for technical issues not caused by the vehicle itself, such as problems with the mobile network or backend server.
* **Control Unit Replacement:** The service number for a control unit (e.g., 9145, 9170, or 9196) should only be used for warranty claims if the component was definitively determined to be the root cause of the customer concern, such as when the control unit had to be replaced.
* **Legacy Damage Codes:** If a repair in a warranty claim does not correspond to the concerns listed in this TSB's tables, technicians should continue to use older damage codes 0039 and 0040.
### Symptoms and Associated Damage Codes
Owners of 2023-2024 Audi models may experience various issues with their infotainment system or Audi connect services. Audi has introduced new damage codes to precisely categorize these problems for warranty purposes. These codes describe the specific symptoms an owner might observe:
* **A039:** "Emergency call button LED is not green (SOS is Red)"
* **A139:** "myAudi login error (Customer cannot log into myAudi in MMI)"
* **A239:** "Screen off, sound is working"
* **A339:** "Online map update not available"
* **A439:** "Online map update error"
* **A539:** "MMI not starting, welcome screen"
These codes help identify the nature of the **Audi e-tron infotainment issues** or other Audi connect problems, ensuring accurate documentation for warranty claims.
### Affected Components and Diagnostic Information
The TSB links specific service numbers and diagnostic addresses to various infotainment and Audi connect components. This information helps technicians identify the implicated module when diagnosing an issue, such as an "MMI not starting, welcome screen" problem.
| Service Number | Component/Meaning | Diagnostic Address | System Designation | Applicable Models |
| :------------- | :-------------------------------- | :----------------- | :----------------- | :--------------------------------------------------------------------------------------------------- |
| 9170 | Telematics control unit | 0075 | "OCU..." | A3, Q3, Q4 (including S and RS versions) |
| 9145 | Transmitter and receiver unit | 0075 | “ConBox” or “CB_H_” | A4, A5, Q5, A6, A7, Q7, A8, Q8, e-tron, e-tron GT (including S and RS versions) |
| 9196 | Control unit for display and operating unit (Information electronics (MMI)) | 005F | N/A | All |
| 9107 | Online services | N/A | N/A | Audi connect systems or components outside of the vehicle (e.g., mobile network provider or backend server) |
| 9103 | Rear MMI control panel (Rear seat wireless control head (SCON)) | N/A | N/A | A8 |
| 9193 | Touch screen display unit (Front MMI touch-screen display) | N/A | N/A | N/A |
| 9194 | Display unit | N/A | N/A | N/A |
### Warranty Claim Guidance
This TSB provides specific combinations of service numbers and damage codes for invoicing warranty claims related to infotainment and Audi connect issues. This ensures that the correct component or system is attributed to the customer's concern. For example, if the "myAudi login error (Customer cannot log into myAudi in MMI)" is due to the information electronics control unit, the combination 9196/A139 would be used.
| Service Number / Damage Code | Concern | Explanation | 9107/A039 | The emergency call LED is not green. | For work performed on a vehicle due to an issue not caused by vehicle technology. | 9145/A039 | The emergency call LED is not green. | The emergency call module causes this issue, and the system designation is "ConBox” or “CB_H_” (diagnostic address 0075 for A4, A5, Q5, A6, A7, Q7, A8, Q8, e-tron, & e-tron GT). |
| 9170/A039 | The emergency call LED is not green. | The emergency call module causes this issue, and the system designation is "OCU" (diagnostic address 0075 for A3, Q3, & Q4). | 9107/A139 | The myAudi login in the vehicle does not work. | For work performed on a vehicle due to an issue not caused by vehicle hardware. | 9196/A139 | The myAudi login in the vehicle does not work. | The issue is caused by the information electronics control unit (diagnostic address 005F). | 9196/A239 | Nothing is shown on the screen, but the sound output is working. | The issue is caused by the information electronics (diagnostic address 005F). | 9103/A239 | Nothing is shown on the screen, but the sound sound output is working. | The complaint relates to a display in the rear of the vehicle. | 9170/A539 | The MMI gets stuck on the welcome screen after it is switched on. | This issue is caused by the emergency call module and the system designation includes "OCU” (diagnostic address 0075). | 9196/A539 | The MMI gets stuck on the welcome screen after it is switched on. | The issue is caused by the information electronics (diagnostic address 005F). | 9196/A339 | No online map update is offered in the vehicle. | The issue is caused by the information electronics (diagnostic address 005F). | 9107/A339 | No online map update is offered in the vehicle. | For work performed on vehicle due to issue not caused by vehicle technology. | 9107/A439 | An online map update was started but is cancelled or shows an error message. | For work performed on vehicle due to issue not caused by vehicle technology. | 9196/A439 | An online map update was started but is cancelled or shows an error message. | The issue is caused by the information electronics (diagnostic address 005F). ```json
{ "title": "2023-2024 Audi Infotainment & Connect Warranty Codes", "metaTitle": "Audi Infotainment & Connect Warranty Codes TSB 2068171/2", "metaDescription": "Learn about the new warranty damage codes for 2023-2024 Audi infotainment and Audi connect issues, including myAudi login errors and MMI problems, as per TSB 91 22 50 2068171/2.", "slug": "audi-infotainment-connect-warranty-codes-tsb-2068171-2", "excerpt": "This Technical Service Bulletin (TSB) provides updated warranty damage codes for 2023-2024 Audi models experiencing infotainment and Audi connect issues. It clarifies how technicians should invoice concerns like myAudi login errors, MMI problems, and online map update failures.", "focusKeyword": "Audi e-tron infotainment issues", "keywords": [ "91 22 50 2068171/2", "Group 91 number 22-43", "A039", "A139", "A239", "A339", "A439", "A539", "0039", "0040", "9107", "9145", "9170", "9196", "9103", "9193", "9194", "Telematics control unit", "Transmitter and receiver unit", "Control unit for display and operating unit", "Online services", "Rear MMI control panel", "Touch screen display unit", "Display unit", "OCU3", "OCU4", "ConBox", "Information electronics (MMI)", "Diagnostic address 0075", "Diagnostic address 005F", "Emergency call button LED is not green (SOS is Red)", "myAudi login error (Customer cannot log into myAudi in MMI)", "Screen off, sound is working", "Online map update not available", "Online map update error", "MMI not starting, welcome screen", "Audi MMI login error A139", "Audi emergency call LED A039", "Audi online map update error A439" ], "contentMarkdown": "```callout\n**Q:** What are the new warranty codes for 2023-2024 Audi infotainment issues?\n\n**A:** Technical Service Bulletin 91 22 50 2068171/2 introduces new damage codes such as A039 for \"Emergency call button LED is not green (SOS is Red)\" and A139 for \"myAudi login error (Customer cannot log into myAudi in MMI)\" to improve warranty claim accuracy for 2023-2024 Audi models experiencing infotainment and Audi connect problems.\n```\n\nAudi has released Technical Service Bulletin (TSB) 91 22 50 2068171/2 to provide updated warranty submission instructions for infotainment and Audi connect concerns in 2023-2024 Audi models. This TSB, dated November 23, 2022, supersedes Group 91 number 22-43 from November 4, 2022, and focuses on new damage codes for more precise warranty accounting.\n\nThis bulletin is crucial for technicians to correctly categorize customer complaints related to the infotainment system and Audi connect features. While it does not contain repair instructions, it details the specific damage codes to be used when invoicing these types of concerns. This helps ensure accurate tracking and resolution of **Audi e-tron infotainment issues** and similar problems across the Audi lineup.\n\n### Important Warnings for Owners and Technicians\n\n* **No Repair Instructions:** This TSB explicitly states that it \"does not contain any repair instructions.\" Its purpose is to provide information on new damage codes for warranty claims related to the infotainment system and Audi connect from Model Year 2023 onwards.\n* **Correct Damage Code Usage:** Technicians must use these new damage codes when invoicing concerns described in the \"Warranty accounting instructions\" section of the TSB.\n* **Service Number 9107 Restrictions:** Service number 9107 should not be used to invoice the replacement of parts. It is intended only for technical issues not caused by the vehicle itself, such as problems with the mobile network or backend server.\n* **Control Unit Replacement:** The service number for a control unit (e.g., 9145, 9170, or 9196) should only be used for warranty claims if the component was definitively determined to be the root cause of the customer concern (e.g., if the control unit had to be replaced).\n* **Legacy Damage Codes:** If a repair in a warranty claim does not correspond to the concerns listed in this TSB's tables, technicians should continue to use older damage codes 0039 and 0040.\n\n### Symptoms and Associated Damage Codes\n\nOwners of 2023-2024 Audi models may experience various issues with their infotainment system or Audi connect services. Audi has introduced new damage codes to precisely categorize these problems for warranty purposes. These codes describe the specific symptoms an owner might observe:\n\n* **A039:** \"Emergency call button LED is not green (SOS is Red)\"\n* **A139:** \"myAudi login error (Customer cannot log into myAudi in MMI)\"\n* **A239:** \"Screen off, sound is working\"\n* **A339:** \"Online map update not available\"\n* **A439:** \"Online map update error\"\n* **A539:** \"MMI not starting, welcome screen\"\n\nThese codes help identify the nature of the **Audi e-tron infotainment issues** or other Audi connect problems, ensuring accurate documentation for warranty claims.\n\n### Affected Components and Diagnostic Information\n\nThe TSB links specific service numbers and diagnostic addresses to various infotainment and Audi connect components. This information helps technicians identify the implicated module when diagnosing an issue, such as an \"MMI not starting, welcome screen\" problem.\n\n| Service Number | Component/Meaning | Diagnostic Address | System Designation | Applicable Models |\n| :------------- | :-------------------------------- | :----------------- | :----------------- | :--------------------------------------------------------------------------------------------------- |\n| 9170 | Telematics control unit | 0075 | \"OCU...\" | A3, Q3, Q4 (including S and RS versions) |\n| 9145 | Transmitter and receiver unit | 0075 | “ConBox” or “CB_H_” | A4, A5, Q5, A6, A7, Q7, A8, Q8, e-tron, e-tron GT (including S and RS versions) |\n| 9196 | Control unit for display and operating unit (Information electronics (MMI)) | 005F | N/A | All |\n| 9107 | Online services | N/A | N/A | Audi connect systems or components outside of the vehicle (e.g., mobile network provider or backend server) |\n| 9103 | Rear MMI control panel (Rear seat wireless control head (SCON)) | N/A | N/A | A8 |\n| 9193 | Touch screen display unit (Front MMI touch-screen display) | N/A | N/A | N/A |\n| 9194 | Display unit | N/A | N/A | N/A |\n\n### Warranty Claim Guidance\n\nThis TSB provides specific combinations of service numbers and damage codes for invoicing warranty claims related to infotainment and Audi connect issues. This ensures that the correct component or system is attributed to the customer's concern. For example, if the \"myAudi login error (Customer cannot log into myAudi in MMI)\" is due to the information electronics control unit, the combination 9196/A139 would be used.\n\n| Service Number / Damage Code | Concern | Explanation |\n| :--------------------------- | :--------------------------------------------------------------------- | 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----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Audi connect & Infotainment Warranty Submission Instructions for MY23 and Onwards. TSB 91 22 50 2068171/2. November 23, 2022. Supersedes Technical Service Bulletin Group 91 number 22-43 dated November 4, 2022. This TSB does not contain any repair instructions. It provides information on new damage codes related to the infotainment system and Audi connect, which should be used from MY23 onwards. Please use these new damage codes when invoicing the concerns described in the “Warranty accounting instructions
Frequently Asked Questions
- What are the common Audi infotainment issues addressed by this TSB?
- This TSB addresses several common Audi infotainment and Audi connect issues, including the "Emergency call button LED is not green (SOS is Red)" (damage code A039), "myAudi login error (Customer cannot log into myAudi in MMI)" (damage code A139), "Online map update not available" (damage code A339), and "MMI not starting, welcome screen" (damage code A539).
- Does this TSB provide instructions on how to fix Audi infotainment problems?
- No, this TSB explicitly states that it "does not contain any repair instructions." Its primary purpose is to provide new damage codes and warranty submission guidelines for technicians to accurately categorize and invoice infotainment and Audi connect concerns in 2023-2024 Audi vehicles.
- What should I do if my 2023-2024 Audi has infotainment or Audi connect issues?
- If your 2023-2024 Audi is experiencing infotainment or Audi connect issues, such as "myAudi login error (Customer cannot log into myAudi in MMI)" or an "Online map update error," you should contact an authorized Audi service center. They will use the new damage codes provided in TSB 91 22 50 2068171/2 for proper diagnosis and warranty claim processing.
- What are the key components involved in these Audi infotainment issues?
- The TSB identifies several key components, including the Telematics control unit (service number 9170), Transmitter and receiver unit (9145), and the Control unit for display and operating unit (Information electronics (MMI), service number 9196). Diagnostic addresses like 0075 and 005F are also associated with these systems.
- Are there any restrictions on using service number 9107 for warranty claims?
- Yes, service number 9107 should not be used to invoice the replacement of parts. It is specifically for technical issues not caused by the vehicle itself, such as problems originating from the mobile network provider or the backend server for Audi connect online services.
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