2021-2023 Audi Models: Visible Cables in Passenger Compartment

Audi has released Technical Service Bulletin (TSB) 2043016/3 to address instances of visible cables within the passenger compartment of various 2021-2023 Audi models, including the Audi e-tron visible cables issue. This bulletin, issued on July 19, 2022, supersedes a previous TSB, Group 53 number 20-04, dated December 17, 2020.

Symptoms of Visible Cables

Owners may observe "Cables visible in the front or rear footwell, or in the spare wheel well." This condition is typically identified by the owner or during a Pre-Delivery Inspection (PDI) at the dealership. It is important to note that no Diagnostic Trouble Codes (DTCs) are stored in the vehicle's system related to this issue, as the cables are not connected to the vehicle's operational electronics.

Technical Background: Why Cables are Visible

The visible cables are remnants from the vehicle's production process. They are connected to sensors used exclusively during manufacturing and are not part of the vehicle's normal operational systems. These cables are not connected to the vehicle's electronics and therefore do not affect vehicle functionality or safety.

During the production process, these cables are intended to be stored neatly under the trim. However, in some vehicles, they may become exposed.

Diagnosis and Verification

When a customer reports the presence of visible cables, a technician will verify the condition in the workshop. Since this is a cosmetic and non-functional issue, Audi advises that it is not necessary to contact the Technical Assistance Center (TAC) for this specific concern.

Repair Procedure Summary

The resolution for the Audi e-tron visible cables, or any other affected model, is straightforward. If visible cables are found and no DTCs are present, the technician will simply push or tuck the cables underneath the nearest trim panel. No parts replacement or complex diagnostic procedures are required, as the cables are not connected to any active circuits within the vehicle.

Warranty Information and Service Codes

This TSB outlines specific warranty claim procedures for addressing the visible cables. The claim type is 110, applicable for vehicles up to 48 months or 50,000 miles. If the vehicle is outside of this warranty period, the Technical Service Bulletin serves as informational guidance only.

• Service Number: 5324
• Damage Code: 0030
• Labor Operations: The labor operation for "Push cables under trim" is 5324 1599, with an allowance of 10 Time Units (TU).
• Diagnostic Time: No allowance is provided for General Fault Finding (GFF), road test prior to service, or road test after service, as these are not typically required for this simple procedure.
• Claim Comment: Claims should be submitted "As per TSB 2043016/2" (referencing the previous version of the bulletin for claim purposes).

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Important Notes for Owners

Owners should understand that the presence of these visible cables does not indicate a functional defect or safety concern. They are simply production artifacts that can be easily addressed by an authorized Audi service center. This TSB ensures a consistent approach to resolving the cosmetic issue across all affected models.

Source: NHTSA ID 10216491