2022-2023 Audi Vehicles Instrument Cluster Noise TSB

Symptoms

Owners of 2022-2023 Audi vehicles may experience a specific symptom: "Noises from the installation area of the instrument cluster." This typically manifests as rattling, buzzing, or other unwanted sounds that seem to originate from the dashboard area directly around the instrument cluster.

Diagnosis and Trigger Conditions

According to Audi Technical Service Bulletin 90 22 58 2059335/3, the perceived Audi instrument cluster noise is often not due to the instrument cluster itself. Instead, various components within the dash panel can resonate with vibrations from the engine or road surface. These components include air ducts, vents, control module holders, MMI screen, interior trims, covers, wiring harnesses, and cable guides. When these parts have relative movement or are loose, they can create sounds that appear to come from the instrument cluster.

Repair Procedure Summary

To address the Audi instrument cluster noise, technicians should follow a specific diagnostic and repair process:

1. Initial Assessment: The first step is to determine if the noise genuinely originates from the instrument cluster itself. This is crucial to avoid unnecessary parts replacement.
2. Instrument Cluster Inspection: The technician will remove the instrument cluster and gently shake it in all directions. During this process, they will listen carefully for any unusual noises. If no abnormal sounds are detected from the removed cluster, it should not be replaced.
3. Dash Panel Inspection and Repair: If the instrument cluster itself is not the source of the noise, the focus shifts to the surrounding dash panel area. Technicians will thoroughly inspect for any loose bolts, brackets, cables, or other components that may be vibrating. Any identified loose parts must be secured, fastened, felt-taped, or replaced as necessary to eliminate the source of the Audi instrument cluster noise.

Important Warnings

Owners and technicians should note the following critical points from the TSB:

• "If you cannot hear any unusual noise, the instrument cluster must not be replaced." This prevents unnecessary part costs and ensures the correct problem is addressed.
• "Claims for replaced parts will be subject to review." This emphasizes the importance of accurate diagnosis before replacing components.

Warranty Information

This Technical Service Bulletin outlines specific warranty claim procedures. The applicable Claim Type is 110, covering vehicles up to 48 months or 50,000 miles. If a vehicle is outside this warranty period, the TSB serves as informational guidance only.

For service, technicians should use the service number of the casual part. The instrument cluster's service number should only be used if it is confirmed to be the casual part. The Damage Code associated with this issue is 0020.

Labor operations involved include:

• Removing and installing the instrument cluster (9025 19XX).
• Checking the instrument cluster (9025 0199, 10 TU).
• Checking the dash panel (7018 0199, 10 TU).
• Diagnostic Time (GFF, 0150 0000).
• Road tests before (0121 0002, 10 TU) and after (0121 0004, 10 TU) the service procedure.

All claims should include the comment "As per TSB 2059335/3."

Owner Action

If you are experiencing an Audi instrument cluster noise in your 2022-2023 Audi vehicle, it is recommended to schedule an appointment with an authorized Audi service center. Describe the noise to your technician, mentioning that it seems to come from the instrument cluster area. Referencing Technical Service Bulletin 90 22 58 2059335/3 (which supersedes 21-98) can help ensure your service center is aware of the latest diagnostic and repair procedures for this specific issue.

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Source: NHTSA ID: 10210527