2021-2023 Audi Connect SOS LED Not Green TSB
If your 2021-2023 Audi's SOS LED is off or flashing red, and Audi connect services aren't working, this Technical Service Bulletin (TSB 91 20 20 2061028/1) provides detailed troubleshooting steps. Learn why your GEN3 Audi connect system might experience activation delays and how to resolve them.
Sarah Mitchell2023 Audi e-tron
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If you own a 2021-2023 Audi and are experiencing issues with your Audi connect services, particularly if the SOS LED is not green, this information is for you. Audi has released Technical Service Bulletin (TSB) 91 20 20 2061028/1 to address common concerns related to the activation and functionality of the GEN3 Audi connect system.
This TSB clarifies why the Audi connect SOS LED might not turn green immediately and outlines the steps to resolve these activation issues, ensuring your connected services operate correctly.
Symptoms
Owners of affected 2021-2023 Audi vehicles may observe one or more of the following conditions:
- Audi connect services do not function.
- The SOS LED is off or flashes red.
- The Roadside button does not function.
- News and Weather Tiles are missing in the MMI (Multi Media Interface).
- The navigation satellite map view cannot be activated.
These symptoms collectively indicate a problem with the GEN3 Audi connect system's activation or connectivity.
Fault codes / DTCs
This Technical Service Bulletin does not list any specific Diagnostic Trouble Codes (DTCs) associated with the Audi connect SOS LED or service functionality issues. The problem is primarily related to the system's activation process rather than a specific fault code.
What the service bulletin says
The TSB, numbered 91 20 20 2061028/1, explains that the 3rd Generation (GEN3) Audi connect system uses a
Frequently Asked Questions
- What does it mean if my Audi connect SOS LED is not green?
- If your Audi connect SOS LED is not green, it indicates that the Audi connect services may not be fully activated or functional. This can lead to issues with emergency call services, roadside assistance, and other connected features.
- Why are my 2021-2023 Audi connect services not working?
- For 2021-2023 Audi models with the GEN3 Audi connect system, services might not work due to a delay in the SIM card's "Registration and Pairing" (R&P) process. This process activates the "white label" SIM card with the Verizon network, and can take time depending on signal strength and system status.
- What should I do if my Audi connect SOS LED is off or red?
- First, ensure your vehicle has been through its initial test drive and a long sleep cycle. The TSB 91 20 20 2061028/1 suggests allowing the car to sit with the ignition on for 20-30 minutes, or performing a long sleep cycle of 30 minutes or more. If the issue persists, contact your Audi dealer for further assistance.
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