2021-2024 Audi Repair Kit 8W0-927-289 Return Notice

What This Notice Is About

Audi has issued Special Notice SM 19-2024, a parts circular primarily directed at dealership parts managers. This notice mandates the return of certain 8W0-927-289 repair kits from inventory to ensure that only approved and correct parts are available for customer vehicles. This proactive measure helps maintain the quality and safety of repairs performed on 2021-2024 Audi models, including the A4, A5, A6, Q5, RS 5, RS 6 Avant, RS 7, S4, S5, S6, and S8.

The goal of this Audi repair kit return initiative is to improve the overall quality of parts reaching customers and to streamline inventory management. Dealers are instructed to return specific material numbers to their Parts Distribution Center (PDC) by a set deadline.

Identifying Affected Repair Kits

Special Notice SM 19-2024 specifically concerns the repair kit identified by part number 8W0-927-289. It is crucial to distinguish between acceptable and unacceptable versions of this part based on specific production markings found on the component itself, manufactured by ZF Lenksysteme.

Only parts marked with (7030 340 113) are good. These are the correct and approved versions of the repair kit. Parts with any other production numbers must be returned. The notice provides a clear example of a "NOT OK part" which is marked with '103'. This '103' marking is typically found on the component, as illustrated in the provided images, indicating it is an incorrect or superseded version that should not be used. This visual identification is key for dealers managing their inventory for the Audi repair kit return.

Important Deadlines and Warnings

Dealers must return their inventory of the above-listed material numbers to their facing Parts Distribution Center (PDC) no later than April 9, 2024.

Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback. This strict deadline emphasizes the importance of timely action to ensure credit and proper inventory management.

Dealer Return Procedures

To ensure a smooth return process and receive appropriate credit, dealerships must follow a specific set of claims procedures outlined in the Special Notice SM 19-2024:

1. File a Claim: Submit a separate "Claim with Return" by selecting "DIr Sup. Req. Return" under the item type. Dealers must complete their comments with the Special Notice Number (SM 19-2024) and the Parts Circular number.
2. Review Parts On Command: The day after filing the claim, review the "Parts On Command" system for the Delivery List document. Any problems or delays should be immediately communicated to the facing PDC.
3. Enter Delivery Document Number: Record the 40000XXXXX delivery document number onto a YELLOW DEPOT REQUEST RETURN label.
4. Adhere Return Label: Attach the YELLOW DEPOT REQUEST RETURN label to the package(s) containing the parts being returned.
5. Include Delivery Document Copy: Place one copy of the Delivery Document inside the package(s) with the returned part(s).

Following these steps ensures proper processing of the Audi repair kit return.

Re-ordering New Materials

After returning the incorrect or superseded repair kits, dealerships are instructed to re-order required new materials. It is important to use the same part number (8W0-927-289) when re-ordering, as the issue pertains to specific production markings, not the part number itself. This ensures that only the correct versions of the 8W0-927-289 repair kit are stocked and used for future repairs.

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Source: NHTSA ID: 10252019