2025 Audi MMI Entertainment Sound Pauses TSB

Audi has released Technical Service Bulletin (TSB) 2079975/1 to address a specific concern affecting the MMI entertainment system in various 2025 Audi models, including the A5, S5 (FU), A6 Sportback e-tron, S6 Sportback e-tron (GH), Q5, Q5 Sportback e-tron, SQ5, SQ5 Sportback e-tron (GU), Q6 e-tron, Q6 Sportback e-tron, SQ6 e-tron, and SQ6 Sportback e-tron (GF). Owners may notice that the sound output from the MMI system automatically pauses shortly after the vehicle is started. This TSB provides guidance to technicians on how to resolve this software-related issue, specifically targeting the problem of 2025 Audi MMI Entertainment Sound Pauses.

This bulletin, released on November 10, 2025, supersedes a previous Pending Service Solution (PSS) TSB 2076904. The primary solution involves an MMI software update to correct the underlying problem, ensuring that the 2025 Audi MMI Entertainment Sound Pauses issue is permanently resolved.

Symptoms

Owners of affected 2025 Audi models may experience the following symptom:

• "Radio or media playback pauses automatically after starting vehicle."

This means that even if a media source was playing when the vehicle was last turned off, it will be paused when the car is started again. The sound can typically be resumed by manually pressing the play button on the MMI system. The workshop findings confirm that the last selected media source is connected upon starting the vehicle, but it is automatically paused.

Technical Background

The root cause of the 2025 Audi MMI Entertainment Sound Pauses is identified as a software issue within the MMI system. This indicates that the problem is not due to a faulty hardware component but rather an anomaly in the vehicle's entertainment system programming.

Repair Procedure Summary

The resolution for the 2025 Audi MMI Entertainment Sound Pauses issue involves updating the MMI software. Technicians are instructed to follow the directions outlined in TSB 2079690 00, which details a combined software update with version 03.10.00/C (28.13.01) KD2. This procedure requires specific steps to ensure a successful update.

The process includes connecting a battery charger to maintain stable voltage throughout the software update. It also encompasses all required preliminary and follow-up work, such as performing a bus sleep cycle, a calibration drive, and restarting the software update if the flashing process is aborted. This comprehensive approach ensures the MMI system is fully updated and functioning correctly.

Warranty Information

For vehicles still under warranty, the software update described in TSB 2079975/1 should be covered. The specific warranty details are as follows:

• Claim Type: If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only.
• Service Number: 9196
• Damage Code: KD02
• Labor Operations:
  • 0151 0010: Software update, including connecting battery charger. (Refer to SRT for associated operations).
  • 0151 0040: Fixed rate for software update, including all required preliminary and follow-up work (e.g., bus sleep cycle, calibration drive, additional work, and restarting software update if flashing is aborted). This operation is allocated 130 Time Units (TU).

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. Notably, when performing the combined software update, time stamps are not required for billing under warranty, allowing technicians to work on other vehicles concurrently or for non-productive personnel to perform the update.

Important Information for Owners

Owners should be aware of several key points regarding this Technical Service Bulletin:

• Production Solution: Audi states that vehicles manufactured in week 42/25 or later will no longer exhibit this complaint, as the updated software will be integrated into the production process. This means newly manufactured vehicles will not experience the 2025 Audi MMI Entertainment Sound Pauses.
• Warranty Coverage: If your vehicle is outside of any applicable warranty, this Technical Service Bulletin is informational only. This implies that while the TSB identifies the problem and solution, the cost of the repair may not be covered by Audi if the vehicle is no longer under warranty. Owners should consult their dealer for specific coverage details.
• Parts and Service References: All part and service references provided in this TSB (2079975) are subject to change and/or removal. Owners are advised that their dealer will check with the Parts Department and/or ETKA for the latest information and parts bulletins. Additionally, the Repair Manual should be consulted for any fasteners, bolts, nuts, and screws requiring replacement during the repair.

NHTSA ID: 10250644