2025 Audi MMI Sound Pauses After Start TSB

Audi has issued Technical Service Bulletin (TSB) 2076904/3 to address a software-related issue where the MMI Entertainment system's sound output pauses automatically after starting the vehicle. This bulletin, designated as Level EH and released for publishing on October 7, 2025, is primarily informational. It advises technicians and owners about the known condition and the expected timeline for a resolution in the United States market.

This TSB is the second revision of the document, with the initial publication occurring on June 23, 2025. Revision 2 specifically updated the expected software release date. The issue affects various 2025 Audi PPE/PPC vehicles, including the Q6 e-tron, A6 e-tron, A5 (FU), and Q5 (GU) models. The TSB clarifies that this is a software problem, and no immediate repair is available or recommended.

Symptoms and Workshop Findings

Owners of affected 2025 Audi models may observe the following behavior:

• The primary symptom is: "Radio or media playback pauses automatically after starting vehicle."
• Specifically, the last selected media source connects upon starting the vehicle but then pauses automatically.

When this occurs, the 2025 Audi MMI sound pauses, but playback can be manually resumed by pressing the play button within the MMI radio menu. This manual intervention is the only current workaround.

Technical Background and Production Solution

Audi has officially identified the root cause of the automatic sound pausing as a software issue within the MMI Entertainment system. This means the problem is not due to a faulty hardware component, but rather an error in the vehicle's programming.

Currently, there is no production solution implemented, indicating that vehicles are still being manufactured with the potential for this software anomaly. This TSB serves as an informational notice until a permanent software update can be deployed.

Important Warnings for Owners and Technicians

Audi TSB 2076904/3 includes critical instructions to prevent unnecessary repairs, component replacements, and potential warranty chargebacks. Both owners and service technicians must adhere to these guidelines:

• Do not replace any components for this condition. Audi explicitly states that replacing parts "will not resolve the customer's concern." This warning is crucial to prevent wasted time and resources on ineffective repairs.
• Replacing parts or attempting repairs will not fix the concern. The TSB reiterates that any efforts to address the issue through hardware replacement or other repair attempts will be futile.
• Unjustified work or replacement parts will be charged back. Furthermore, Audi warns that "Invoicing under warranty is not permitted" for any work performed that does not align with the guidance provided in this bulletin. This means dealerships could face financial penalties for attempting unauthorized or ineffective repairs.

These warnings underscore that the problem is purely software-based, and any mechanical or hardware-focused intervention is inappropriate and will not resolve the 2025 Audi MMI sound pauses.

Interim Solution and Owner Action

Since a permanent software fix is not yet available, owners experiencing the 2025 Audi MMI sound pauses can use a simple interim solution. If your MMI system pauses audio playback automatically after starting the vehicle, you can manually restart it by pressing the play button in the MMI radio menu.

If you own a 2025 Audi A5, Q5, S5, or SQ5, or another affected PPE/PPC model, and you encounter this issue, you should:

• Be aware that this is a known software issue confirmed by Audi TSB 2076904/3.
• Understand that no repair is currently available, and replacing components will not resolve the problem.
• Manually press the play button in your MMI system to resume audio playback.
• Expect a software update to be released by the end of the 4th quarter of 2025 to permanently address the issue, though this timeline is subject to change.
• Avoid authorizing any component replacements for this specific symptom, as they are not effective and may not be covered under warranty.

Guidance for Dealerships and Technicians

For Audi service centers and technicians, TSB 2076904/3 provides clear instructions:

1. Customer Communication: Technicians are instructed to explain to the customer that a solution is expected to be available by the end of the 4th quarter of 2025. It must be communicated that this timeline is subject to change and that no physical repairs are necessary at this point.
2. No Component Replacement: As emphasized in the warnings, technicians must not replace any components for this condition, as it will not resolve the customer's concern.
3. PSS Record Creation: Dealers are required to create a PSS (Pending Service Solutions) record in the PSS application. This is done through the PSS link available in AccessAudi, under the Related Links >> Service section. This process helps Audi track the prevalence of the issue and manage the upcoming solution.

This TSB is primarily for informational purposes, guiding technicians on how to manage customer expectations and record the issue until a definitive software update is released.

NHTSA ID: 11025305