2021 Audi Virtual Cockpit: Power and Torque Displays Show 0%

Owners of certain 2021 Audi models equipped with the Audi virtual cockpit may notice that the power and torque displays consistently show 0%. This issue affects the digital instrumentation, preventing accurate readings of engine performance. This article details the symptoms, technical background, and the official repair procedure as described in Audi's Technical Service Bulletin (TSB) 90 24 25 2074975/1.

This TSB, identified as 90 24 25 2074975/1, supersedes a previous bulletin, PSS 2073442, which addressed a similar issue occurring after cluster replacement. The current TSB provides a comprehensive solution for the persistent 0% display.

Symptoms

If you own a 2021 Audi A4, A4 allroad, S4, A5, RS 5, or S5 model with the Audi virtual cockpit, you might observe the following symptom:

• "Both round instruments for power and torque displays are shown in the Audi virtual cockpit, but they only show 0%."

This means that even though the power and torque gauges are visible on your digital instrument cluster, they do not register any values and remain fixed at zero, regardless of driving conditions.

Technical Background

Audi has identified the root cause of the 2021 Audi virtual cockpit power and torque displays show 0% issue as a software problem within the Audi virtual cockpit system itself. This is not a mechanical fault but rather an electronic anomaly that prevents the correct display of engine data.

Repair Procedure Summary

The resolution for the 2021 Audi virtual cockpit power and torque displays show 0% involves a software update to the virtual cockpit control unit (diagnostic address 0017). The update utilizes SVM code FPKWW0171.

The repair process requires a technician to:

1. Order a specific USB stick or download the necessary software onto a compatible USB stick. The USB stick must meet USB 2.0 specifications.
2. Connect the USB stick to the vehicle's USB port, which is suitable for data transmission.
3. Initiate the update on the workshop tester by selecting "flash" and entering the SVM code.
4. Follow on-screen prompts, such as "... please insert update medium with the following part number..." and "... Hold the vehicle key to the transponder...".
5. If prompted, place the vehicle key against the transponder marking in the center console until the update process begins and is completed.

This procedure ensures the virtual cockpit receives the updated software version 0171, correcting the display malfunction.

Required Parts and Tools

To perform this software update, the following part is necessary:

• USB stick with part number 8W6 909 961 AD (Quantity: 01, designated as a shop tool).

Technicians may also need to refer to additional Technical Service Bulletins for guidance on software management and SD creator usage, specifically TSB 2071132 for Software Version Management (SVM) operating instructions and TSB 2047812 for SD Creator setup and use.

Important Warnings

Owners should be aware of the following:

• Warranty Coverage: If your vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only. The cost of the repair may not be covered by Audi.
• Superseded Bulletin: This TSB 90 24 25 2074975/1 replaces the previous Pending Service Solution (PSS) TSB 2073442, which addressed a similar issue after cluster replacement. Ensure your service provider uses the most current bulletin.

Warranty Information

For vehicles still under warranty, claims for this repair should be submitted according to Audi's Warranty Policies and Procedures Manual. The specific codes for this service are:

• Service Number: 9025
• Damage Code: 0039
• Labor Operations: Software update (0151 0010 for software update, 0151 0060 for diagnostic time).
• Claim Comment: As per TSB 2074975/1.

---

Source: NHTSA ID 11007338