2021 Audi A5/S5/RS 5 New Vehicle Delivery Guidelines

Audi has issued comprehensive 2021 Audi A5 delivery guidelines (Version 1.1, effective September 8, 2020) for its dealerships. This document, identified by NHTSA ID 10180047, serves as a checklist to ensure that new 2021 Audi A5, S5, and RS 5 vehicles are properly inspected, prepared, and that customers receive a thorough orientation before driving off the lot. It covers everything from initial vehicle inspection to advanced driver assistance features and infotainment setup.

Delivery Inspection

Before a new 2021 Audi A5, S5, or RS 5 is delivered, the dealership is instructed to perform a detailed inspection to ensure the vehicle meets Audi's quality standards. This includes:

• Ensuring final vehicle quality inspection is completed.
• Inspecting the exterior for any damage, dings, dents, and surface scratches.
• Verifying that the vehicle is equipped as specified and that all accessories have been installed.
• Checking the interior for cleanliness, grease marks, and damage.
• Confirming that floor mats are locked in place.
• Ensuring tire pressures are set to "normal Customer load" conditions and calibrating (storing) the Tire Pressure Monitoring System (TPMS) prior to delivery.
• Repairing all defects prior to customer delivery.

Customer Priority Topics

Dealers are encouraged to discuss with the customer how much time they would like to spend on various topics. Key priorities for discussion and demonstration include:

• Voice Recognition
• Navigation System
• BLUETOOTH® mobile phone pairing
• Audio System (with smartphone integration)
• Door Locks/Keyless Entry
• Trunk/Hatch/Tailgate - Hard to Open/Close
• Tire Pressure Monitoring System - Indicators
• Cruise Control System

Exterior Features

Discussions and demonstrations related to the vehicle's exterior include:

• Advising the customer to use only oil that meets Audi standards.
• Advising the customer that Audi recommends using top-tier detergent gasoline that matches vehicle requirements.
• Demonstrating the door handle mechanism (exterior/interior).

Interior Driver Controls

Customers should be familiarized with various interior controls, such as:

• Instrument cluster, driver information systems, and steering wheel controls.
• Audi virtual cockpit (if equipped).
• How to operate exterior lights.
• How to operate interior lights.
• Ambient LED interior lighting settings (if equipped).
• Automatic climate control.
• Power outlets.
• Glove box.
• Comfort front armrest.
• Power windows, including retention, one-touch operation, and pinch protection.
• Power-adjustable, heated exterior side mirrors with power-folding and auto-dimming (if equipped).
• Panoramic sunroof with tilt, slide, and power sunshade features (excludes Cabriolet).
• Auto-dimming interior rear view mirror with digital compass.
• Garage door opener (HomeLink®) in MMI touch screen.
• Trunk open & close.
• Spare tire.
• Tool kit.

Steering

Key steering features to demonstrate include:

• Multifunction steering wheel.
• Tilt and telescopic adjustable steering column.
• Steering wheel mounted shift paddles.
• Heated steering wheel (if equipped).

Seating

Demonstrations related to seating cover:

• How to adjust the seats.
• Driver and front passenger comfort head rests (if equipped).
• Heated front seats (three-step).
• Heated rear seats (three-step) (if equipped).
• Ventilated front seats (three-step) (if equipped).
• Split folding rear seats.
• "Passenger Side Airbag Off" light.
• LATCH childseat-mounting points.
• Spare tire access and cargo floor.
• Massage seat functions (if equipped).

Infotainment System Setup

The 2021 Audi A5 delivery guidelines place significant emphasis on setting up the infotainment system. This includes:

• Completing myAudi registration, Audi connect trial activation, and key user verification prior to customer arrival. Ensuring the customer has agreed to Audi connect Terms & Conditions and has set the 4-digit S-PIN in the myAudi smartphone app.
• Completing the Key User Pairing in the vehicle (if equipped).
• Providing a completed Audi phone box registration form to the customer (if equipped).
• SiriusXM® Satellite Radio with 90-day trial subscription (if equipped).
• Tuning to SiriusXM and showing SiriusXM presets, customized based on customer listening preferences.
• Showing differences of SAT vs IP channels through the On Demand category in SiriusXM with 360L equipped vehicles.
• HD Radio™ Technology, demonstrating scanning, tuning, and seek functions, as well as how to save favorites.
• Voice control (customer has to accept EULA for online recognizer).
• BLUETOOTH® wireless technology & streaming audio for compatible devices.
• Audi smartphone interface: Apple® CarPlay and Google™ Android Auto integration.
• Audi connect® with six-month trial subscription.
• Explaining Audi connect® CARE features (assistance and security systems available without subscription for a limited time).
• Explaining Wi-Fi® hotspot capabilities and 4G LTE connectivity (if equipped).
• Explaining the Nav-Data-Update process via the customer's MyAudi account.
• Showing how to manually set the clock, daylight savings time, and time zone.
• Reviewing the Audi Phone Box Customer Form and ensuring the Serial Number is listed (if applicable).

Owner's Documents

Dealers must review and provide all necessary documentation:

• Owner's manual, MMI® manual, and other manuals as equipped.
• Taking the Quick Questions & Answers Guide from the glove box, opening it, and demonstrating its use.
• Tire Warranty Booklet: Explaining coverage from the tire manufacturer.
• Warranty & Maintenance Booklet: Stamping to confirm PDI was completed and adhering the "vehicle identification label" from the vehicle trunk to the inside cover.
• Reviewing the recommended maintenance schedule and explaining the importance of getting the Warranty & Maintenance Booklet stamped for each maintenance performed.
• Lemon Law Rights Booklet or Lemon Law Notice as required by law.
• Providing Audi Care information.
• Helping the customer program the 24-hour Roadside Assistance number (1-800-411-9988) into their phone.

Orientation Drive

During an orientation drive, vehicle systems to cover include:

• Idle start/stop efficiency system.
• Electromechanical parking brake.
• Tire pressure monitoring system (TPMS).

Suspension

• Adaptive suspension (S5).

Driver Assistance Systems

Advanced driver assistance features to demonstrate and explain include:

• Audi advanced key - keyless start, stop, and entry with hands-free trunk release.
• Windshield wiper and washer functions.
• Parking system plus with rear view camera (four front and rear acoustic sensors) (if equipped).
• Parking system plus with top view camera system (360° view, four cameras, four front and rear acoustic sensors) (if equipped).
• Park Assist.
• Cruise control with coast, resume, and accelerate features.
• Adaptive cruise control with stop & go and traffic jam assist (if equipped).
• Audi pre sense® basic.
• Audi pre sense® front: Pedestrian and vehicle collision warning and braking initiation.
• Audi active lane assist (if equipped).
• Audi drive select.
• Audi side assist with Audi pre sense® rear: Rear Cross Traffic Alert & Vehicle Exit Warning (if equipped).
• High-beam assist.
• Collision avoidance assist (if equipped).
• Turn assist (if equipped).
• Head-up display with navigation and assistance systems information (if equipped).
• Traffic sign recognition (includes vehicle speed warning and sign recognition) (if equipped) (only available in select cities).

Cabriolet Specific Features

For Cabriolet models, the following should be demonstrated:

• Power convertible roof (operable at speeds up to 31 mph).
• Windbreaker -- attaches over rear seats, stores in trunk.

Wrap Up

The delivery process concludes with:

• Ending the orientation drive in the service write-up area.
• Touring the service department and introducing the customer to the Service Manager and Service Consultant.
• Setting up the first service appointment.
• Asking the customer if the service department's phone number can be programmed into their phone.
• Asking the customer if they would like to have the Audi Technologist phone number (1-855-750-TECH (8324)) added to their phone contacts.

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Source: NHTSA ID 10180047