2021 Audi A5/S5/RS 5 Delivery Guidelines

This document, titled "Audi Delivery Guidelines" and effective June 30, 2020 (Version 1.0), provides a detailed checklist for dealerships to ensure a smooth and thorough delivery process for new 2021 Audi A5, S5, and RS 5 vehicles. It covers everything from initial vehicle inspection to customer orientation on key features and systems, including specific warnings for the Audi Phone Box.

Important Warnings for Audi Phone Box Users

For vehicles equipped with the Audi Phone Box, Audi provides critical information regarding its operation, which is subject to Federal Communications Commission (FCC) requirements. Owners should be aware of the following:

• YOU MUST REGISTER THIS DEVICE with your wireless provider and have their consent before use. Most wireless providers consent to signal boosters, but some may not. If unsure, contact your service provider.
• You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.
• You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.
• WARNING: E911 location information may not be provided or may be inaccurate for calls made using this device.

The Audi Phone Box device identification details are: Make # FKW, Model # 4MØ Ø35 456 A, and FCC ID RK7MBC-NAR.

Delivery Inspection Checklist

Before customer delivery, dealerships are required to complete a thorough inspection. This includes:

• Ensuring the final vehicle quality inspection is completed.
• Inspecting the exterior for any damage, dings, dents, or surface scratches.
• Verifying that the vehicle is equipped as specified and all accessories are installed.
• Checking the interior for cleanliness, grease marks, and damage.
• Ensuring floor mats are locked in place.
• Setting tire pressures to "normal Customer load" conditions and calibrating the Tire Pressure Monitoring System (TPMS).
• Repairing all defects prior to customer delivery.
• Completing myAudi registration, Audi connect trial activation, and key user verification.
• Completing the Key User Pairing in the vehicle (if equipped).
• Providing the completed Audi phone box registration form to the customer (if equipped).

Customer Priority Topics and Orientation

During customer orientation, the dealership is encouraged to discuss topics based on customer interest. The guidelines suggest demonstrating various vehicle features and systems, ensuring the customer understands their new vehicle. This comprehensive approach helps new owners familiarize themselves with their 2021 Audi A5 Delivery Guidelines and features.

Key areas for orientation include:

Exterior and Interior Features

• Exterior: Advising on Audi-standard oil and top-tier detergent gasoline, and demonstrating door handle mechanisms.
• Driver Controls: Covering the instrument cluster, driver information systems, steering wheel controls, Audi virtual cockpit, exterior/interior lights, ambient LED lighting, automatic climate control, door locks/keyless entry, trunk/hatch/tailgate operation, and the Tire Pressure Monitoring System - Indicators.
• Driver Controls (continued): Power outlets, glove box, comfort front armrest, power windows (including pinch protection), power-adjustable/heated/auto-dimming side mirrors, panoramic sunroof features (excluding Cabriolet), auto-dimming interior rear view mirror, garage door opener (HomeLink®), trunk open & close, and spare tire.

Infotainment and Connectivity

• Reviewing MMI® touch screen functionality, Audi sound systems (including Bang & Olufsen®).
• MMI® Navigation plus.
• SiriusXM® Satellite Radio with trial subscription.
• HD Radio™ Technology, including scanning, tuning, and saving favorites.
• Voice control (with EULA acceptance).
• BLUETOOTH® wireless technology and streaming audio.
• Audi smartphone interface (Apple® CarPlay and Google™ Android Auto integration).
• Audi connect® with trial subscription, explaining Audi connect® CARE features, Wi-Fi® hotspot capabilities, and 4G LTE connectivity.
• Explaining the Nav-Data-Update process via the customer's MyAudi account.
• Showing how to manually set the clock, daylight savings time, and time zone.
• Reviewing the Audi Phone Box Customer Form.

Vehicle Systems and Driver Assistance

• Vehicle Systems: Idle start/stop efficiency system, electromechanical parking brake, and Tire Pressure Monitoring System (TPMS).
• Suspension: Adaptive suspension (S5).
• Audi Advanced Key: Keyless start, stop, and entry with hands-free trunk release.
• Windshield wiper and washer functions.
• Parking Systems: Parking system plus with rear view camera (four front and rear acoustic sensors) and with top view camera system (360° view, four cameras, four front and rear acoustic sensors).
• Driver Assistance: Park Assist, cruise control with coast, resume, and accelerate features, adaptive cruise control with stop & go and traffic jam assist.
• Advanced Driver Assistance (continued): Audi pre sense® basic, Audi pre sense® city (pedestrian and vehicle collision warning and braking initiation), Audi active lane assist, Audi drive select, Audi side assist with Audi pre sense® rear (Rear Cross Traffic Alert & Vehicle Exit Warning), high-beam assist, collision avoidance assist, turn assist, head-up display, and traffic sign recognition.

Cabriolet Specifics

For Cabriolet models, the orientation includes demonstrating the power convertible roof (operable up to 31 mph) and the windbreaker.

Owner's Documents and Wrap-up

Dealerships must provide and review the owner's manual, MMI® manual, Quick Questions & Answers Guide, Tire Warranty Booklet, Warranty & Maintenance Booklet (stamped with PDI confirmation), Lemon Law Rights Booklet, and Audi Care information. They also assist in programming the 24-hour Roadside Assistance number (1-800-411-9988) and the Audi Technologist phone number (1-855-750-TECH) into the customer's phone.

The Audi Brand Specialist certifies that all operations have been completed according to Audi Procedures and Quality Standards. Customers confirm satisfaction with the vehicle's condition, documentation, and feature explanations, completing the 2021 Audi A5 Delivery Guidelines process.

NHTSA ID: 10177254