2023-2024 Alfa Romeo Tonale & Dodge Hornet TBM FOTA Software Update

Symptoms

Owners of 2023-2024 Alfa Romeo Tonale and Dodge Hornet vehicles equipped with a Global Telematics Box Module (Sales Code RDG) may encounter several issues related to the TBM software. These problems indicate a need for the latest Firmware Over The Air (FOTA) update, as detailed in Technical Service Bulletin (TSB) 08-223-24. If you are experiencing an Alfa Romeo Tonale TBM software update issue, look for these specific symptoms:

• "Remote door lock and unlock commands sent from the mobile app fail."
• "After saving the edited charge or climate schedule in the radio, the mobile app reverts it back to the schedule set on the mobile app."
• "Remote operation ignition on remote start not working."
• "Customer not receiving a monthly email containing the VHR (Vehicle Health Report)."

Diagnosis and Trigger Conditions

These symptoms are directly caused by outdated TBM Software. The vehicle's built-in cellular modem facilitates Firmware Over The Air (FOTA) updates, which are rolled out in phases. When a new software version becomes available, customers will receive a notification directly on their radio screen, as depicted in Figure 1 of the TSB. This notification offers the option to initiate the update immediately or schedule it for a later time.

Repair Procedure Summary

The resolution for the TBM software issues in affected 2023-2024 Alfa Romeo Tonale and Dodge Hornet vehicles is a Firmware Over The Air (FOTA) update. This update will bring the radio software from versions 5.43, 5.39, or 5.34 to the latest version, 5.49. The process is designed to be straightforward for the owner:

1. Vehicle Preparation: Ensure the vehicle is in 'Park' and the ignition is in the off position.
2. Initiating the Update: When the software acceptance screen appears (similar to Figure 1 in the TSB), the owner can select "Update Now."
3. Automatic Completion: Once "Update Now" is selected, the owner can shut off the vehicle and leave. The update will proceed and complete automatically.
4. Confirmation: The update process may take several minutes. Upon successful completion, the radio will display a confirmation message, as shown in Figure 2 of the TSB, indicating that the update is complete.

This FOTA process ensures that the Alfa Romeo Tonale TBM software update is applied efficiently, addressing the reported issues.

Important Warnings and What Owners Should Know

Owners should be aware of several key points regarding this TSB 08-223-24 and the FOTA update process:

• Information Only: "This is an Information Only Service Bulletin to inform the dealer how the FOTA update is performed. This document does not contain a LOP for reimbursement." This means the bulletin primarily serves to guide technicians on the update process rather than authorizing a specific repair for which the dealer can claim labor reimbursement.
• Mandatory Update: While owners have the option to schedule the update for later, there is no option to decline the update indefinitely. The update must be performed to resolve the underlying TBM software issues.
• Launch Date: "National launch for this FOTA update is expected to begin October 21, 2024."
• Feature Unavailability: During the update, features such as SOS, ASSIST Call, and other services will be temporarily unavailable.

Owner Action

If you own a 2023-2024 Alfa Romeo Tonale or Dodge Hornet and experience any of the symptoms mentioned, your vehicle is eligible for a Firmware Over The Air (FOTA) software update. You will receive a notification on your vehicle's radio screen when the update is available. Simply follow the on-screen prompts to initiate the update. Ensure your vehicle is parked with the ignition off before starting the process. The update will complete automatically, providing the necessary Alfa Romeo Tonale TBM software update to restore full functionality.

Source: NHTSA ID: 11010647