Volkswagen Taos Complaints (2023)

102 consumer complaints on file.

#11562528December 29, 2023
UNKNOWN OR OTHER
Navigation system is frequently giving an incorrect location. This has been occurring since I purchased the vehicle in September. My concern is that if I needed to transport myself or another to emergency services or if I needed to let emergency services personnel know my location I would be unable to do so correctly. Incidents such as mine are not unique if you can see here on the Taos forum. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560804December 18, 2023
WHEELS, SUSPENSION, SERVICE BRAKES
Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560282December 15, 2023
ENGINE
Two months ago I noticed an issue with my 2023 VW Taos. VW topped off the fluids and told me to stop back in if it happened again. Three weeks later I was 200 miles from home and it happened again. I stopped in another VW dealer and they topped off the fluids and said if it happened again to bring it in. Today, December 15, 2023 I take my vehicle to the VW dealer with ~22,000 miles and the service advisor and mechanic come over to me and said "we are not allowing you to leave in your car today". I asked why and they said the head gasket is gone and the engine needs to be taken apart. They said corporate requires pictures of this because it is a known problem with this engine between 20K and 30K miles the engine head gasket cracks, coolant light enables, and the engine can blow. They gave me a loaner and said plan to be in the car for a few months as we have a back order on parts, corporate needs to review this, and it will take time as we must remove the engine to repair the gaskets that are in between the upper and lower sections. I come home and log into a VW Taos forum online to find 6,000 people reporting this same issue in the US and Canada. This has not been recalled, but it is obvious from the forum that models between 2019 and 2023 with this specific engine type has this issue and it is well known to VW but they're not recalling it. I don't want a car after the engine has come out and gone back in. They need to take my car back and keep it! How can this be allowed in America?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559403December 10, 2023
VISIBILITY/WIPER
While driving 65mph on fwy when the passenger side rear window SHATTERED! No rock, no bump, no shot, nothing. It absolutely imploded for no reason! The car was bought brand new ONE MONTH ago. It came with “factory tint” but it, too, disintegrated. I am very concerned about what caused this and when it may happen again. There is something really wrong with this window. The dealership says I will have to pay for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552227October 27, 2023
ENGINE
Engine cooling system has lost coolant. Very concerned because it is not leaking or evaporating - has entered the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551257October 22, 2023
POWER TRAIN
The throttle response from a stop in the Taos is not immediate. Sometimes it will take 2 seconds to react to throttle input. There have been times where you accelerate and it will go extremely slow ans then a sudden burst of acceleration. This can be extremely dangerous when pulling into a roadway with traffic. There is also not an immediate reaction when throttle is applied quickly at Highway speeds. Almost was hit 3 times while driving this car because it would not accelerate as expected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547798October 2, 2023
SERVICE BRAKES
After setting the emergency brake in wet conditions, rear pads fuse themselves to the rear rotors. When the E-Brake is disengaged, the car wont move. The solution is to stand on the gas until enough power dislodges the brake pads. After this exercise, there is a high spot on the rotors that needs to be scuffed off before normal operation resumes. This is a significant safety issue as many could try to dislodge the brakes and lose control when they unexpectedly release. I have taken to the dealer and have been told this is normal operation. A quick search of the internet yields others complaining about similar issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542764September 5, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542142September 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Volkswagen Taos. The contact stated while reversing, the contact depressed the brake pedal however, the vehicle failed to stop in a reasonable time. The auto-brake assist engaged, and the vehicle was able to come to a complete stop. The vehicle was taken to the dealer however, no cause for the failure was found. The failure reoccurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541108August 28, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I purchased the new 2023 TAOS Volkswagen. I am experiencing sudden burst of acceleration when I’m gently accelerating. I have had several near misses of having an accident. I have read several other reports of the same problem on online forums. What is Volkswagen going to do about this? I just paid $35,000 for this new car and I’m afraid I’m gonna have an accident the way it suddenly accelerates. Please contact me so I know if there’s anything I can do to resolve this problem. This car is my only transportation and it scares me to drive it. This should not be happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537893August 11, 2023
POWER TRAIN
The throttle response from a stop in the Taos is not immediate, and will lag. Sometimes it will take 2 seconds to react to throttle input. This can be extremely dangerous when pulling into a roadway with traffic. There is also not an immediate reaction when throttle is applied quickly at Highway speeds. Once the car reacts, it runs flawlessly, it must be a computer issue or throttle response setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537639August 10, 2023
ENGINE
I had just purchased this car- it was my first day driving it. I drove it from the dealer to my home and then out to dinner with no problems. I should note the each time I started the car I turned off the "Stop/Start" feature. On our way home from dinner I was stopped at a red light and all of a sudden the engine shut off and a messaged displayed saying "Please Start Engine Manually". I was shocked, but put my car in park and was able to start it back up. I should note that the radio continued to work and the air continued to blow (even though it was no longer cold). I started driving and was less than 1/4 mile from my turn, but as I was approaching the car stalled again. This time while I was driving! Thankfully I was able to safely glide into the shopping center and park the car. I tried putting it back in park and starting it up again a few times with no luck. I should note that it wasn't like the engine was trying to turn over, there was nothing happening at all. I exited the car for a minute and then got back in to try again and thankfully it started up this time. I live right down the street from the shopping center so I went ahead and drove it home. Someone from the VW dealer picked the car up the next day because I refused to drive it again- my kids are always in the car with me. Since then I've researched this and found many more accounts of similar things happening to other Taos drivers. The dealer has found no error codes and they are trying to tell me it was "Low Battery Voltage", but that just doesn't make any sense considering how things happened. I'm now in contact with VW to see if they can help at all. I cannot drive this car with the possibility of stalling again. I won't put my kids at risk. The car is still at the dealership as I'm waiting to hear back from VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530692July 6, 2023
ENGINE
Vehicle is 6 months old, 4747 miles, stalled going uphill at 10mph. Upon attempted restart, smoke billowed out of the exhaust and engine compartment. Contacted VW Customer Service and was towed to VW dealership. Turbo failed and caused a laundry list of parts to fail. Parts are out till September.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529766June 30, 2023
SERVICE BRAKES, ENGINE
Brake pads are fading quicker than usual. Also, the coolant. Just checked and added some coolant today. I never filled my other 2 older cars, one with 22k miles and the other one has 25k miles on them. I never had to add a coolant on them. This VW is barely 3k miles and it’s having these issues already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528070June 21, 2023
SERVICE BRAKES, STRUCTURE:BODY, UNKNOWN OR OTHER
Driving on the freeway driver cutt me off I had to apply the brakes fast car brakes did not stop the car smooth the brakes grabbed and locked up causing the car to skid off the road did not respond when applied during an emergency to avoid collision. Excessive brake dust and do not stop car.efficiently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526084June 8, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I purchased the 2023 Taos SE at the beginning of may. When accelerating on the highway, the ACC light and engine light came on and the car started rapidly decelerating. Lane assist, cruise control and ACC were not able to be used. I managed to pull to the side of the road, and was towed to a VW dealership in Rochester. The computer came back saying it was bad fuel. They drained the fuel, and charged us due to user error/using the wrong fuel. I have confirmation from the gas station this is incorrect. The next day, the same incident happened when accelerating on the highway. My hometown dealer also ran a report and it came back as bad fuel. They drained the fuel, but kept the car to test drive. I refused to take it back until a different solution was found. They finally were able to recreate the situation, and said there was an issue with a fuel injector module. I picked up my car yesterday, and did not even get home before the car powered down on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522771May 19, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The blind spot warning and rear cross traffic warning features are listed on the VIN for my vehicle which I purchased new. However, they are not on the vehicle, I was not told they were not on the vehicle, and I didn't sign anything saying they were not on the vehicle. How can the ADAS (adaptive cruise control, lane departure warning) work without these key features? I don't trust VW to tell me if these other features work and I'm concerned for my safety to try these out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516822April 13, 2023
ELECTRICAL SYSTEM
Check engine light came on not long after buying the vehicle, additional electrical issues began including window regulator failures and battery failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514855March 31, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Pulling into a parking spot, vehicle had a sudden burst of acceleration, as it was still on the road, resulting in an accident. Vehicle drove over a parking curb, hitting a small tree and a sign. Vehicle felt like there was a lag in response timing of the throttle to acceleration response. No one was injured, including myself the driver. Vehicle at this moment is at the VW dealership getting repaired. Insurance was notified at time of accident. No warning lights occurred at time of accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511376March 11, 2023
POWER TRAIN
When put in reverse vehicle would not move (reverse back). Vehicle needs to be restarted several times for it to reverse properly. A safety issue when trying to maneuver in live traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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