Subaru Legacy Complaints

95 consumer complaints on file.

#11677013July 29, 2025
SERVICE BRAKES
I own a 2025 Subaru Legacy. On at least two occasions during rainy weather, while driving at low speeds (20-30 mph), the brake pedal suddenly became soft and sank to the floor with little braking response. I had to mash the pedal to stop the car to stop the car and there was a "grinding" sensation, possibly from ABS activation. On July 26, I was trying to stop at a stop sign. Fortunately, there was no car in front of me, otherwise I could have rear-ended them. This created a dangerous situation where I wasn't able to stop the vehicle properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674975July 21, 2025
POWER TRAIN
CVT Transmission Failure. Failure occurred at approximately 66,706 miles on 5/16/25. The Check Engine and AT Temp lights appeared in the instrument cluster. The driving conditions when this happened were a safety concern. First, the vehicle would crawl, shutter, and almost stall with high RPMs when attempting to climb a hill. Second, on a level surface at any given time the vehicle would not respond then lunge forward unexpectedly. The vehicle was inspected by a Subaru Dealership and the diagnosis was "Internal failure of transmission". The transmission needs to be replaced. The same driving conditions and error codes were experienced by an AAMCO Transmission repair facility. The diagnosis was codes P0843 and P0867 present prompting the transmission to be replaced. This repair was completed on 6/4/25. The failed transmission is no longer available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674219July 17, 2025
AIR BAGS
Passenger Airbag does not turn on when someone who weighs 100 pounds or less occupies the front passenger seat. This issue also occurs on my 2024 Subaru Crosstrek Vin # [XXX] . IT also occurred on the loaner car the dealer gave me which was a 2025 Subaru Crosstrek. I asked two Subaru dealers, Pinebelt in Lakewood, NJ and Lester Glenn in Toms River, NJ to fix the problem; but they stated that they could not adjust the passenger airbag sensor. I told Subaru of America about the problem and they have not responded or tried to address the issue. This is a serious issue that should be addressed by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671806July 7, 2025
ENGINE
Subaru has released a service bulletin regarding concerns with the Thermo Control Valve in specific vehicles. Unfortunately, individuals with vehicles bearing a rebuilt title, including myself, are required to cover expenses exceeding $2,000 out of their own pockets. Despite evidence indicating that the issue with the engine area is unrelated to the vehicle's rebuilt title, Subaru has chosen not to initiate a recall. This unequal treatment of titled vehicle owners is unjust, especially considering that these vehicles have passed all necessary local inspections and regulations to be deemed roadworthy. All vehicles falling within the designated mileage and age parameters should qualify for assistance. It is my belief that a recall must be issued, as this is a mechanical flaw present since the vehicle's initial manufacturing. In the accompanying service bulletin, Subaru acknowledges fault by stating that they have developed a more reliable and durable component. A P26A3 check engine light code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645800March 2, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This issue started on the trip back from Nashville. Upon cold start in the morning the center console display won't start. This affected infotainment, climate, eyesight, cruise etc. The system didn't work during the entire trip of 3 5 hours and inability to operate climate control caused the car to build up fog on all windows reducing visibility significantly at times. Turning ignition off, lock-unlock sequences didn't help the issue. The system booted normally after it sat locked for few hours upon arrival. A visit to dealer didn't find any issues. The usual comment the car needed software update, which I couldn't verify.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643933February 20, 2025
WHEELS:RIM, WHEELS
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643453February 18, 2025
AIR BAGS
The contact owns a 2021 Subaru Legacy. The contact received notification of NHTSA Campaign Number: 24V227000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642913February 15, 2025
AIR BAGS
i was traveling into work in Boston and a Dodge Ram 1500 pickup hit me broadside (drivers side wheel, rear door). My air bags (driver front or side) did not deploy and my car was determined to be a total wreck by my insurance company. I was bruised and out of work for a couple of days but was a fortunate to walk away from this accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11641535February 8, 2025
UNKNOWN OR OTHER
I went to lunch today and came out to a crack on my windshield. I've seen several issues online about defects with the legacy windshields.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639691January 30, 2025
UNKNOWN OR OTHER
Last week, my 2024 Subaru Legacy caught on fire and was totaled. By the times the firemen got there, the cause was deemed "UNDETERMINED." The car was taken by State Farm Auto Insurance to an IAA Salvage Yard. This was a brand new car and still under warranty (only 35,000 miles on it). I drove my car to the store 30-45 minutes prior to the fire. I was inside watching TV when my dog started barking. I looked out my door and my car was on fire. I called 911 and they dispatched the fire department. My daughter and I could have been in the car. Luckily no one was hurt. My car has no recalls and no one can tell me what happened.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11635400January 11, 2025
VISIBILITY/WIPER
Accorn fell on windshield. At 14,000 miles windshield cracked. Was driving approximately 35MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632889December 28, 2024
UNKNOWN OR OTHER
Dear NHTSA Team, I am writing to report a recurring and distressing issue with my Subaru Legacy 2021 which I believe raises significant safety concerns. Since purchasing the vehicle, I have experienced consistent problems with the battery. Despite replacing the battery five times, the vehicle has repeatedly stopped functioning, including a recent incident where it stalled in the middle of the road. This required me to call law enforcement and a towing service, adding considerable mental and financial stress. These unexpected breakdowns are not only inconvenient but also pose serious safety risks to myself and others on the road. I am concerned that this issue may not be isolated and could affect other Subaru owners as well. I kindly request your assistance in investigating this matter to ensure that appropriate actions are taken to address this potential defect. Please let me know if you need additional information, such as detailed records of the incidents, repair history, or communication with Subaru regarding the issue. Thank you for your attention to this matter. I appreciate your efforts in ensuring road safety and protecting vehicle owners. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628325December 2, 2024
VISIBILITY/WIPER
I have the touring model with defrosters under the windshield. This is the second time I have had my windshield cracked vertically in a year. Both scenarios include a cold snap to about 20 degrees. First one broke in the parking lot after warming up the car (windshield heat and defrosters on) This time was a similar case. Warmed up my car, started driving, and two min later heard a pop and saw the windshield split at the same spot,(windshield defroster element). So basically when it gets cold I can’t use advertised features without causing damage to my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627940November 29, 2024
AIR BAGS, SEATS
A Recall was issued Mar 22, 2024 for a dangerous safety issue. AN AIR BAG That Does NOT Deploy During A Crash CAN Increase THE Risk OF Injury. Remedy Dealers Will Replace THE ODS Sensors ON THE Front Passenger Seat, Free OF Charge. Interim Letters Informing Owners OF THE Safety Risk Were Mailed MAY 17, 2024. Owners Will Receive A Second Letter Once THE Remedy IS Available. Owners MAY Contact Subaru Customer Service AT 1-844-373-6614. Subaru's Number FOR This Recall IS Wra-24. NHTSA issued their Recall for this problem. NHTSA Recall Number24V227000 Recall Status Recall Incomplete, remedy not yet available Now 8 months later Subaru drivers are still forced to drive around with this dangerous defect. This is totally unacceptable, irresponsible and local Subaru dealers have received no part for this repair and have not idea when they will ever get them. NHTSA needs to step in and get answers from Subaru and issue notices to owners with this problem of the danger involved if there is a crash and their passenger is killed because of this delay
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627822November 28, 2024
AIR BAGS, ELECTRICAL SYSTEM, STEERING
Emergency breaking deployed during traffic where no indication of collision was about to take place; vehicle safety features disabled and enabled off and on automatically while driving, this led up to sudden stop of vehicle in heavy traffic and vehicle would never restart. Subaru starlink emergency services failed to work or respond after trying for several minutes. Steering wouldn’t work to guide vehicle safely out of traffic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627530November 26, 2024
AIR BAGS
When my wife (who weighs under 99 pounds) is seated in the front passenger seat the indicator light for the passenger airbags does not always show that the airbags are on. When I sit in the front passenger seat the indicator light always shows that the airbags are on. The car was taken to the selling dealer (Pinebelt Subaru, Lakewood, NJ) who stated that the weight sensor for the front passenger seat was calibrated properly and they could not adjust it for my wife's weight. Since this also happens with my 2024 Subaru Legacy and also occurred with my friend's 2023 Subaru Outback, i believe that Subaru has a problem with lightweight passengers on all of it's vehicles. We are concerned that should we get into an accident and the airbag is not on due to my wife's light weight serious injury or death may occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624870November 12, 2024
AIR BAGS
Subaru has failed to remedy recall on airbags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623360November 3, 2024
AIR BAGS, ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
ODS sensor recall still not fixed/remedy available, used heat for first time since i purchased the car, minor cracks in the windshield, car radio/monitors randomly go black, reverse camera won’t work, restarts on there own after a while
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619239October 11, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them dealer is not making appointment to fix car and no response. Car is clearly having electrical issues. On previous trip to dealerships service was told some cars seem to have issue near train lines and have sporadic electronic issues. Car has had hazard lights flash upon start up on several times. Subaru of America is not taking this seriously. In my honest opinion someone is going to be seriously hurt or killed because of SOA refusal to fix this issue with 2024 Legacy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615312September 18, 2024
ELECTRICAL SYSTEM
CarPlay Infotainment system built into vehicle and advertised on Subaru.Com as works "perfectly" is showing this message "There was a problem loading this content". Subaru website: The centerpiece of the updated Legacy interior is the available 11.6-inch STARLINK multimedia touchscreen. The stunning big-screen interface makes it easy and intuitive to customize options and delivers SEAMLESS CONTROL of the wireless Apple CarPlay". This is FALSE ADVERTISING. This is EXTREMELY DANGEROUS SAFETY ISSUE. The entire infotainment screen which controls things like HVAC is freezing up for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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