Jeep Grand Cherokee Complaints (2017)

364 consumer complaints on file.

#11757968August 19, 2026
POWER TRAIN, ENGINE
On November 23, 2025, I was driving approximately 60 mph in the middle lane of I-495 near Exit 62 in Marlborough, Massachusetts, with a passenger in the vehicle. I signaled to change lanes to pass a slower vehicle, selected Sport Mode, and accelerated. The engine RPM increased sharply and, almost immediately, I heard an extremely loud bang from the engine area. Multiple warning lights began flashing on the instrument panel, the vehicle made abnormal noises, and the engine lost power. The loss of propulsion was immediate while I was traveling at highway speed. Because that section of I-495 slopes slightly downhill and I was already close to Exit 62, the vehicle's momentum allowed me to reach the exit and pull onto the shoulder. Had this occurred in heavier traffic or in a location without a safe shoulder or exit nearby, the sudden loss of propulsion could have resulted in a collision. The vehicle became inoperable and required towing. It was later inspected by an authorized Jeep dealership. The dealer documented a hole in the side of the engine with engine fluid leaking out and determined that the engine requires replacement. The vehicle had approximately 94,298 miles at the time of the incident and had been regularly maintained. The same vehicle had previously experienced a significant engine problem in 2023 at approximately 67,987 miles, involving white smoke, a head gasket leak affecting cylinder 5, and replacement of the cylinder head. I am reporting this because the catastrophic engine failure caused a sudden and complete loss of propulsion at highway speed. The vehicle and failed engine remain available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754248August 2, 2026
FUEL/PROPULSION SYSTEM
I was pulling into my driveway and the vehicle accelerated by itself and crashed into my house looks like vehicle is beyond repair still waiting on adjuster report
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11751590July 20, 2026
ELECTRICAL SYSTEM, ENGINE
After purchasing the Jeep Cherokee Laredo 2017 in 2024, The jeep immediately in November/2024 started giving problems with the engine, I did report these issues to Belise Kia in West Springfield, Ma, after I dropped of the Jeep in July/2025, I was told that the jeep needed a new engine. In January/2026 I got the jeep back, but the issues remain. I`ve tried to do the inspection and the Jeep failed due to PO349, PO345, UO415 and P1009 sensors. I did report these issues to Belise Kia and their response was " we did what we need to do with the Jeep which it was changed the engine. But the engine does not appear to be replaced. I do not know what else to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747367June 30, 2026
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2017 Jeep Cherokee. The contact stated while seated inside the vehicle with his wife, the gear shifter was shifted into drive; however, while depressing the brake pedal the vehicle accelerated independently. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The accelerator pedal was replaced, and the vehicle was repaired. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739098May 20, 2026
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: 1) Sudden loss of propulsion at highway speeds, with inability to accelerate despite throttle input. Regained propulsion only after shifting from Drive → Neutral → Drive. Repeated occurrences. Prior dealership complaint before recall awareness. 2) Unresolved drivability issues after transmission work Q: How was your safety or the safety of others put at risk? A: Sudden loss of propulsion at highway speeds, with inability to accelerate despite throttle input. Q: Has the problem been reproduced or confirmed by a dealer or independent service center? A: No, they couldn't reproduce the problem. Q: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: Dealership Q: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: No. They first appeared in 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737363May 12, 2026
POWER TRAIN, ENGINE
My 2017 Jeep Grand Cherokee just completely lost power again and almost got hit by the car following me. Almost got hit again coasting to the side of the road! This has happened before and the repair shop tried updating software which did not fix it. Why was the 2017 not included in your recall of the Power Transfer Case? Repair shop diagnosed problem the last time it happened as the PTC! I am an Attorney and want this included in your 2019-2023 recall! Please do not force me to file a lawsuit to fix this safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734756April 30, 2026
ENGINE
I was stopped at a red light and when it turned green and I proceeded to drive, my car started to hesitate and quit moving right in the middle of the road. I finally got it to the side of the road. When I attempted to reverse it hesitated again and the R symbol started flashing and the engine light came on. The engine codes are P1D97 Clutch A or D defective and P1DB8 Unintended Torque applied while in neutral. Now it's not even drivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733490April 24, 2026
ENGINE
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that the vehicle went into LIMP Mode and lost automotive power while driving 50 MPH on twelve occasions. The check engine warning light was illuminated on four occasions. There was an abnormal growling sound coming from the vehicle. There was an odor of smoke inside the vehicle. The contact pulled over and restarted the vehicle. The contact stated that the vehicle vibrated while stopped. The vehicle was towed and taken to an independent mechanic and unknown parts were replaced. The vehicle was taken to the local dealer to be diagnosed, but there was no fault codes retrieved. The dealer declined a buy back. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,556.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727231March 26, 2026
POWER TRAIN
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while attempting to shift into park(P) to exit the vehicle, the vehicle started moving backwards down the slanted driveway. The contact depressed the brake pedal, and the vehicle stopped. The contact then started the vehicle and shifted into park(P). The vehicle was not diagnosed or repaired. On another occasion, while driving at an undisclosed speed or while the vehicle was stopped, the vehicle hesitated and jerked while shifting from a lower to a higher gear. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 25V011000 (Power Train). The manufacturer was notified of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724173March 13, 2026
POWER TRAIN, ENGINE
Vehicle head gasket blown. Stated by mechanic that this is a chronic problem with model due to cylinder head warming and gasket failure. Shortly after repaired the left rear Factory OEM rocker arm broke and damaged one of the overhead cams. Again stated by mechanic that this is a common problem due to known oiling problems with this model. Repaired once again. Vehicle drove less than 500 miles before complete engine failure. Also stated by mechanic as well as multiple online forums that Jeep stoped recalls for these problems because they had become to widespread. They were only willing to repair if the vehicle was still within factory warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723642March 11, 2026
UNKNOWN OR OTHER
I am reporting a suspected odometer fraud involving a vehicle I purchased from a licensed dealership approximately one year ago. At the time of purchase, the vehicle’s odometer displayed about 64,000 miles. The dealership paperwork and sales documents also listed the mileage as approximately 64,000 miles, and I relied on this information when purchasing the vehicle. After the purchase, the vehicle was financed through my bank and the title was processed by the lender. When the bank received the title documentation, the mileage listed on the title was 101,985 miles. This indicates a discrepancy of nearly 40,000 miles between the mileage represented at the time of sale and the mileage recorded on the title. Key details: * Odometer at purchase: approximately 64,000 miles * Mileage listed on dealership paperwork: approximately 64,000 miles * Mileage listed on title received by lender: 101,985 miles * Current odometer reading: approximately 73,000 miles This discrepancy suggests the possibility that the vehicle was sold with inaccurate mileage disclosure or that the odometer may have been rolled back before the sale. The inaccurate mileage may also create a safety risk because vehicle maintenance schedules rely on accurate mileage. If the vehicle had already exceeded 100,000 miles, important maintenance or inspections may have been delayed or missed, which could increase the risk of mechanical failure while driving. The issue has not been confirmed by a dealer or service center because it was discovered through documentation rather than mechanical inspection. The vehicle has not been inspected by the manufacturer, police, or insurance representatives regarding this issue. There were no warning lights or mechanical symptoms before the discrepancy was discovered. A copy of the paperwork from the dealer can be provided at a later date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720043February 23, 2026
ELECTRICAL SYSTEM, STRUCTURE:BODY
The Hood Ajar message stays on and then the service auto start/stop unavailable message comes on. Hood is actually closed and this warning is incorrect but will have to stop car to try and reset it. Hood latch was replaced. First time did not fix it. Took it back and dealership did something else to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718217February 16, 2026
UNKNOWN OR OTHER
THIS MODEL VEHICLE AND SEVERAL OTHERS THAT I HAVE EXPERIENCED, HAVE A CENTER CONSOLE CUPHOLDER THAT IS TRIMMED IN CHROME. THE CHROME IS PEELING ON BOTH CUPHOLDERS AT THE EDGES AND EXTREMELY SHARP AND HAVE PERSONALLY BEEN CUT AND CAUSING LACERATIONS AND BLEEDING.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11713705January 27, 2026
ENGINE
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning illuminated. The contact stated that the vehicle had been running rough and idling roughly prior to the warning light becoming illuminated. The vehicle was taken to a local dealer to be diagnosed. The vehicle was diagnosed, and DTC: P0302 (Misfire in cylinder #2) was retrieved. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 125,147.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711710January 18, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, SEATS
It was cold out and my sister was driving my car with the heated seats on when she started to smell fire as well as her back got really hot. She pulled over and leaned forward and discovered a flame/fire coming through the seat back. She burned my hand and had visible ash on it trying to put the fire out. There is now a hole in the seat back from where the fire burned through.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11711061January 15, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
There have been several issues that have occured over the course of the last 3-4 years . Just this winter alone , i have had my 4wd serv needed maintenance , the air conditioning doest get cold the heater doesnt heat up , i have checkee fluids && cleaned necessary components , i have checked all fuses . My vehicle seems to start most of it's issues once the temperature starts to his below 30degrees F . Tthermostat , ABS light had just turned on recently , unable to add gasoline to tank .airbag light for service , changed both batteries but no changes in performance, tire pressure sensor does not read even with correct amoount, parking sensor , rear view camera visibility blurry , driver side window rolls up with down && down for up . Power loss , battery drainage , headlight harness wont allow any bulb to light up , . I have done all necessary procedures in order to verify all issues , scanner wont reset or delete any old codes . Battery removal has no effeft in change . All these mechnical , electrical && suspensiom issues , have occured making vehicle unoperable through out majority of the year . About 6-8 months out of 12 . Way too many issues for me to rememeber , let alone list on here . The whole vehicle has unfortunately been nothing but a big maintainence issue .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711085January 15, 2026
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and turned off, the vehicle became inoperable. The contact stated that the vehicle failed to start, with the check engine warning light illuminated. The vehicle was towed to a dealer, where it was diagnosed and determined that the fuel pump module and valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709547January 7, 2026
POWER TRAIN, ENGINE
I used my cruise control on the highway and once I turned it off my Jeep began vibrating a lot. My Jeep now vibrates all of the time when I accelerate. I took it to the shop and had over $2,200 in work done and they are unable to find the specific reason that it is vibrating when I accelerate and stated it likely to due to something with the transfer case. After hours of non stop research I discovered that the issue that I am having is exactly like the Stellantis 01C issue but I am not finding my Jeep under the recall list. I also had an issue where my oil cooler housing unit was cracked and had to be replaced because it is made out of plastic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708580January 3, 2026
SUSPENSION
On January 3, 2026, I test drove a 2017 Jeep Grand Cherokee (VIN [XXX] ) from a franchised Jeep dealership in Lewiston, Idaho. After the test drive, the vehicle was placed on a lift and it was discovered that the front driver-side lower ball joint was missing a retaining bolt, allowing separation from the lower control arm. This condition created an immediate risk of suspension failure and loss of control while driving on public roads. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707814December 30, 2025
ENGINE AND ENGINE COOLING
The contact owns 2017 Jeep Grand Cherokee. The contact stated while driving 25 MPH, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the contact was informed to take the vehicle to the dealer. The vehicle was then taken to Firestone, where the contact was informed that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 23V411000(Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 81,767.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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