Chevrolet Traverse Complaints (2024)

132 consumer complaints on file.

#11617336September 30, 2024
ENGINE, STRUCTURE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614144September 12, 2024
SEATS
3rd row headrest will not let down when the seats are folded down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613539September 9, 2024
POWER TRAIN
With 103 miles on odometer, vehicle check engine light illuminated, warning message appeared on DIC regarding reduced acceleration, then vehicle proceed to downshift causing the vehicle to reduce speed dramatically almost causing the vehicle behind to hit my vehicle. Vehicle now does not shift properly and is at over 4500 rpm, while driving at a speed of 55 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612239September 3, 2024
ENGINE, FUEL/PROPULSION SYSTEM, SUSPENSION
What component or system failed or malfunctioned, and is it available for inspection upon request? transmission problems. loss power while driving vehicle How was your safety or the safety of others put at risk? vehicle stopped driving while on road with traffic. Major accident could of happened Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Joh Hall Chevy dealer is aware of issue Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Being inspected by Chevy dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no prior messages. During incident warning appeared on dash stating reduced acceleration drive with care.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608159August 13, 2024
SEAT BELTS
The contact owns a 2024 Chevrolet Traverse. The contact stated that while operating the vehicle with a front seat passenger with the front seat passenger’s seat belt latched, the “Fasten Front Passenger Seat Belt" message was displayed. The vehicle was taken to the local dealer who serviced the vehicle but after retrieving the vehicle, the failure immediately reoccurred. No further information was available. The manufacturer was not yet contacted. The failure mileage was 3.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604924July 27, 2024
POWER TRAIN
The transmission suddenly failed on this vehicle. I was later informed that it was the clutch piston. Fortunately, the failure occurred at a stop light when I attempted to accelerate from a stop. The vehicle initially did not move as expected. If this had happened when turning into traffic, or merging onto a highway, it could have been dangerous. There was no warning light or indication at first. The service engine light only came on after about two miles. I was able to drive the car but accelerating was very slow. This car was purchased on [XXX]. I am seeing some documents online that indicate GM knew of this problem, and the dealer possibly should not have even sold me this car. As of this date, the car sits at the dealer with no replacement parts available. I took the vehicle to Phillips Chevrolet in Frankfort, IL. The representative there is who told me it was clutch piston that failed. There was never any warning or indication. This problem occurred suddenly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603777July 22, 2024
UNKNOWN OR OTHER
Transmission I stop at stop sign, when I proceeded to continue to drive the car made a roaring sound and my Chevrolet Traverse 2024 would not go into the second gear. The check engine light came on and has not gone out. I took it to the Chevrolet dealer where I purchased the vehicle, the looked it over and now have to order a transmission overhaul kit. I’m now waiting for further information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602821July 16, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
Transmission issue: Dealer was not able to replicate issue due to it only happening periodically. When putting into drive mode and going to accelerate it feels as if the transmission is slipping and give a big jerk. Also will sometime make a loud noise like tranmission is "dropping". Or when foots off gas peddle after going at a steady speed then go to accelerate again it will jerk. Dealership said that is normal as there is a "learning phase" which I've owned several new vehicles n never experienced this before. No warning lights have been shown. Reverse automatic breaking issue: Several occasions while reversing vehicle will slam into park mode when nothing is behind me. Brought to dealer, dealer said to shut off the notification. However, I don't want to have to shut it off. Tech did experience this once while attempting to reverse vehicle. But service advisor said there is no fix for this issue. Very startling to anyone in vehicle when it quickly locks up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600178July 8, 2024
POWER TRAIN
On May 14 a service bulletin was released by GM for an issue with the transmission #N242446290 causing a reduced acceleration suddenly and finally zero acceleration after a few minutes unexpectedly. I purchased this car brand new on [XXX] and was not made aware of this potential problem. On [XXX] we took a family vacation road trip from TX to Gatlinburg, TN. The transmission failed and the engine gave zero acceleration the night of [XXX]. I had to have GM roadside tow the vehicle to a Chevy dealer there in Tennessee and then rent a car out of my own pocket to drive home. This is a safety hazard for sure with the vehicles listed on this bulletin as it gives no warning of failure while driving. I was pulling onto the road with traffic when the engine light came on and I lost all power, unable to move out of the way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598972July 4, 2024
STRUCTURE:BODY, SEATS
3rd row headrest will not go down when straps are pulled to put the seat down. This prevents the 3rd row from being able to be put down. Summit white paint chipping/peeling within 2 weeks of ownership. Normal driving, no gravel. Under 1,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596013June 23, 2024
SERVICE BRAKES
While car was in motion a warning suddenly came onto screen stating "Brake assist problem, service asc, vehicle speed will be reduced for safety". Pedal was very hard to press, and was almost impossible to stop car with the speed less then 20 mph when the problem occurred. Dealer reports that the Master brake Cylinder needs replaced. This car has less then 500 miles on it at time of occurrence. At this time I am unaware if part is being evaluated as a safety issue. The dealer has been unable to get GM to provide a replacement part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595631June 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
1. When reversing, the emergency braking is very sensitive. On 6/20, it was pouring rain and every time I tried to back out the car kept slamming on the brakes thinking there was an object in the way. it also happened when we were leaving an appointment that same day. It wasn’t pouring rain, but rain was dripping down the back of the car and the car slammed on the brakes at least 5 times trying to back out. This also happened before when backing put of a parking spot and there was a shadow behind my car. The car kept slamming on the brakes thinking there was an object there. 2. Very jolting and unexpected movements. Not safe when trying to back out. 3. Unable to reproduce at the dealer. Took to the dealership on 6/20 after this happened. It was no longer pouring rain at that time, so was unable to reproduce the issue. 4. No inspection. The dealership did look at the sensors to make sure they weren’t pushed in or obstructed. 5. No warning prior to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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