Chevrolet · Model Report
Showing safety data for the 2024 model year only.
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Multiple critical factory components and electronic systems failed or malfunctioned on this vehicle: • Electronic Brake Control / eBoost Software System: The factory brake-life tracking software severely malfunctioned, miscalibrating the braking system metrics. Furthermore, despite subsequent system recalibration confirming over 90% friction material life remaining, the braking system continues to suffer from persistent, severe brake noise. • Exhaust / Emissions System: A premature mechanical failure occurred in the exhaust system, resulting in a loud passenger muffler defect. • Electrical Charging System: The primary vehicle battery suffered from a premature voltage drop/depletion and completely failed standard diagnostics. • Restraint System: The third-row head restraints suffered from a factory defect causing them to jam (subject to active Customer Satisfaction Program N262558680). • Inspection Availability: Yes. The vehicle, its electronic systems, and all diagnostic readouts/replaced components are fully available for physical or electronic inspection upon request. 2. How was your safety or the safety of others put at risk? Safety was compromised across multiple vectors: • Braking Unpredictability: Driving a family vehicle with an active, unaddressed brake system software defect and ongoing noise creates extreme uncertainty regarding emergency stopping capabilities and electronic brake-assist behavior. • Crash Injury Hazards: The jammed third-row head restraints directly compromise the effectiveness of the vehicle’s passive restraint system, increasing the risk of severe whiplash or head injuries to rear passengers (including children) in a collision. • Uncontrolled Stranding: The combination of a depleted primary battery and severe system faults puts occupants at risk of sudden electrical failure or entering "limp mode," risking power loss in high-speed or
No injuries · No fire · No crash
The suspension issue was discovered when I took the vehicle to National Tire and Battery on 10/9/26 they discovered a bolt that is attached to the control arm was not bolted down down correctly and all threads seemed to be damaged as well as the knuckle assembly. There were no warning lights or messages to let me know there was something wrong. Just some shaking and jingling. The car fax shows the dealership replaced the control arm early July and I bought the vehicle late July.
No injuries · No fire · No crash
I have a 2024 Chevy Traverse with 32,000 miles. It has been using a quart of oil every 4,000. Bulletin states less than 1 quart every 2,000 miles is okay. Unbelievable that a new car is allowed to use any oil. Did not know I purchased a two‑stroke engine. If someone does not check their oil they could be running 2 quarts or more low in between oil changes, which could damage the engine. Just checked my level, see photo. Drove 3,000 miles and the level was almost at the bottom of acceptable. I still have 60% oil life before the next change. After another 1,000 miles probably would have gone below the low line. Not good for the engine. Mentioned to the dealer during the first oil change and they started overfilling. Told them to stop that as that is not good for the engine. I am worried the engine will fail prematurely.
No injuries · No fire · No crash
2024 Chevrolet Traverse, 2.5L turbo (LK0). The cooling system has repeatedly lost coolant through quick-connect hose fittings. On 4-3-2026, at 36,650 miles, Washington Chevrolet replaced the radiator inlet hose under warranty for coolant loss. After that repair the vehicle kept losing coolant, and I have had to top off the reservoir repeatedly. No low coolant warning or dash alert has ever appeared. On 10-14-2026, at 49,066 miles, the same dealer found the outlet hose at the coolant surge tank leaking, rated it Critical, and quoted $480.30 to replace it. The dealer declined warranty and goodwill coverage. Safety concern: coolant loss with no driver warning can lead to overheating, reduced power, or engine shutdown while driving, including at highway speed. GM has acknowledged quick-connect coolant leaks on this vehicle under Special Coverage N262546590 (radiator inlet hose, 2024-2026 Traverse) and bulletin PIT6494A (the same seal failure on GM's 2.7L turbo trucks). My second leak is at a different quick-connect in the same cooling system, which those programs do not cover. I am asking NHTSA to investigate the quick-connect coolant fittings across the entire LK0 cooling system, not just the radiator inlet.
No injuries · No fire · No crash
When I purchased my car, I was given an alert from the brake sensor that the front pads needed service. I returned the car to the dealer and they were able to reset the alert. A few months later, I got another alert that the front brake pads were at 18%. My car was still under warranty and the brake sensors in the front were replaced, but the software update was not installed at this time. A few months after that, I got another alert that my front brake pads needed to be replaced. I took it up to the dealership and they finally performed the software update. This time my warranty was out, so I had to pay $424 for the software update for the brake sensors. This should be a recall. There is already a service alert: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash