Chevrolet Traverse Complaints (2024)

132 consumer complaints on file.

#11680310August 13, 2025
SERVICE BRAKES
Experienced severe vibrations while driving and when I got out of the car there was a burning smell coming from inside the driver's side front tire. No warning light or messages on my dash. Brought to the dealer to find that the master brake cylinder is defective and I am currently waiting over a month to have it repaired as the parts are unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679361August 8, 2025
SEATS
When a lighter driver is operating the vehicle the seat will move and make a clicking noice causing a safety concern when the vehicle accelerates or stops. This happens only when a lighter driver is operating the vehicle with a weight of around 160 lbs. it does not have the same issue with heavier drivers but does cause concern for the safety of the vehicle in the event something were to happen when operating the vehicle. Have taken to dealership twice with no resolution. Those that were testing the safety of the vehicle were larger than the person who normally operates the vehicle experiencing the problem and no resolution was provided after both of the visits to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678924August 6, 2025
SERVICE BRAKES
I bought my car May 26th. It started shaking when coming to a complete stop shortly after the purchase. I have taken but back to the shop 3 times and this last one it has been in the shop a month with no end date. The dealership states they don’t know how to go about fixing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678905August 6, 2025
UNKNOWN OR OTHER
While making a left turn in a residential area, I slightly accelerated and noticed the RPM's shot up significantly. The vehicle did not shift as expected and felt like it was stuck in higher gear or slipping. Even after I let off the gas, the RPM's remained high longer than normal. This created a moment where the vehicle did not respond predictably, which could have put myself and others at risk if traffic had been heavier. The vehicle has approximately 16,500 miles. There were no warning lights, error messages, or sounds at the time. I did request for the issue to be recorded in my service record. The component suspected to be at fault is transmission or the transmission control system. This is concerning given the low mileage and recent model year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677997August 2, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
We have experienced phantom AEB warnings and braking (60+ warnings w/o braking, around 10 brake activations) since owning the vehicle a little over a year now, purchased new. We took it into the dealer in May to have it addressed and they determined the AEB system was inoperable due to a defective front camera (windshield). After replacement and reprogramming, we picked up the vehicle and noticed a decreased sensitivity to our rear/side alerts AND ZERO forward AEB or proximity alerts of any kind. Not car, pedestrian, object or wall. Forward AEB alerts were completely disabled. Additionally, the vibrating safety seat which was previously inoperable (we assumed our car didn't have it) was on and functioning for all side/some rear alerts. We took the car back into the dealer and after 5+ days they determined it was a "faulty batch of cameras" and they replaced the front facing camera again. Today, we picked up the vehicle, being told everything was tested and reset so functioning properly- with our 3rd new forward camera. Yet, the AEB system was clearly inoperable again, zero front facing AEB/collision/proximity alerts - even though all settings 'on.' Rear alerts still seemed delayed and less accurate than before we brought the vehicle in the first time. I returned the vehicle to dealer and demonstrated again. My service rep agreed - it does not seem like it's just the front facing camera and must be a larger issue electronic issue. To date, I've been in contact with GM corporate executive team and have very little real concern or amelioration of these QC issues with the vehicle. We have spent over 20 days in the shop within 12mo. They refuse to acknowledge that there significant defect with the vehicle to warrant repurchase. These safety issues are only part of what appears to be serious QC deficiencies that put my family at risk. My wife and kids are in this car 98% of the time. I have video documentation from both camera repairs if you want to see them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676734July 28, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated indicating brake failure. The contact depressed the brake pedal and stood on the brake pedal and the vehicle stopped. The contact turned off the vehicle. While attempting to restart the vehicle, there was an unknown warning light illuminated. The vehicle was driven to the residence. The contact stated while driving at an undisclosed speed, the gear shifter independently shifted into park and the vehicle independently turned off. The vehicle was towed to the dealer however, the vehicle was not diagnosed. The contact stated that the vehicle had been at the dealer for thirty days. The contact was informed that a diagnostic test provided no information of a failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,010. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673656July 15, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Incident 1 - Dashboard Electrical Failure Date: June 11, 2025 Mileage: approx. 10,000 Problem: Multiple dashboard error lights activated simultaneously, including false "dead battery" warnings despite the vehicle starting normally. The vehicle could not be shifted into gear and could not be shut off through normal ignition procedures, requiring manual battery disconnection to resolve. Incident 2 - Power Steering System Failure Date: June 12-13, 2025 Problem: Complete power steering failure. Temporary resolution achieved by battery disconnection and reconnection, indicating systemic electrical issues. Incident 3 - CAN Bus Communication System Failure Date: July 6 and 9, 2025 Problem: Check engine light with diagnostic code U0073, indicating Controller Area Network (CAN) bus communication failure - a critical vehicle system malfunction. On July 11, 2025 my wife had the oil changed and the mechanic assured her, “It’s just a glitch ma'am, like a computer. Just restart the car 2 or 3 times.” Incident 4 - Recurring Power Steering Failure Date: July 12, 2025 Problem: “Service ESC and Power Steering”. Power steering system failed again, demonstrating that previous "fixes" were ineffective and the underlying defect persists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663446May 28, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My vehicles battery died, camera systems unavailable, cruising systems unavailable, breaking system breaker on clear highway at 55MPH with my kids in the back. The car is faulty!! 8+ months now waiting on a resolution! 7+ service visits now I’m being ignored!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663056May 27, 2025
SERVICE BRAKES
Brake on driver side front became super hot and started dragging causing the steering wheel to shake. Dealership stated calipers are fine need pins replaced. Pins on back order. In the meantime they cleaned the pins and re-lubed them and said I was good to go until the parts come in. 5 days later same exact thing. Now my tire is discolored (brownish)and my rotor is also discolored and rusted and brake dust all over rim. I seriously concerned with the integrity of the tire, wheel and whole braking system on that side. My computer show 36% front brake pad life on both sides. I have never had a vehicle wear that much in less than 1 year. Now my car sits because it is not safe to drive. DO BETTER GM!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662763May 23, 2025
SERVICE BRAKES
I purchased the vehicle September 2024. The brakes have been squealing every time I drive the vehicle since 2 days after purchasing. I have made several complaints to multiple dealerships who keep saying squeaking is normal on brakes. Brakes squeaking continually is not normal and should not be on any vehicle. GM and Chevy is refusing to fix or replace the brakes or see the issue. This same issue is happening to several vehicles and needs a recall. The brake system can just fail at any given moment since no one knows the issues. Brakes have squeak anytime the car is driven on a brand new vehicle is not normal and they need to be held accountable for correcting the issue. They keep saying nothing is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662738May 23, 2025
SERVICE BRAKES
Brakes emitting squeaking and scratching noises. Brakes are spongy. Dealerships are refusing to change the brakes or apply brake grease.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661952May 19, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While backing out of a driveway into an unobstructed road with no oncoming traffic from either side nor any pedestrians or cyclists approaching, the automatic emergency braking system applied the brakes and then locked up leaving the vehicle as an obstruction in the road. To disengage the locked brakes required a large amount of pressure on the accelerator pedal bringing the engine RPMs up to a sufficient speed to disengage the automatic emergency braking system. Had there been traffic approaching what would have been an otherwise safe amount of time to bring the vehicle into the flow of traffic would have been insufficient and may have caused an accident. There was no warning indicating any of the vehicle sensors detected an approaching object or obstruction. This is the second incidence of the occurring in the last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660292May 11, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Cameras stop working suddenly after a start where it feels a connection is going off. Then everything that depends on camera system also goes off. Two visits to the dealership couldn't fix the problem yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658225May 1, 2025
ELECTRICAL SYSTEM
Purchased vehicle brand new. Six months and 10,000 miles later vehicle giving codes that say key missing / check for key. Then another that says key not found put key in center console left cupholder. When the key not found error or key missing error comes on the vehicle will not start. Thankfully this issue happened when I was local as this could strand the occupants in potentially dangerous situations (heat/cold weather, remote locations, ect.). This also prevents the vehicle from shifting into neutral for towing purposes, therefore forces the tow company to "drag" the vehicle onto the flatbed and "shake" the vehicle off the flatbed as the wheels are locked. This happened on and off, sometimes once a day and sometimes can not start car at all that day. The vehicle has been at the dealership for TWO MONTHS now as they have not be able to fix the issue. The dealership has been able to reproduce the problem and has confirmed it is a problem. GM has been contacted about the issue as well. This is the exact same issue as NHTSA ID Number: 11645578
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658077May 1, 2025
ENGINE
While driving i was stranded due to the oil pump failing and locking up the engine. Vehicle was towed with 3,333 miles on it. Engine, oil pump and turbo were all replaced after 4 months waiting. 2 weeks after car is fixed the engine is making shuttering noises and is in for a 2nd replacement with only 3,450 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654623April 14, 2025
POWER TRAIN
We were driving on a street and the vehicle suddenly just stopped. We could not get it out of park. We could not get into neutral it would not shift into any gear and it said transmission needs service. That is such a dangerous thing because luckily it wasn’t a busy street because it just stopped in the middle of the street and we waited there for an hour and a half to get a truck to tow it off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653106April 7, 2025
POWER TRAIN
FLUID LEAKING FROM BOLTS ON TRANSMISSION REQUIRING FULL REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647934March 12, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
Bought it back in July. Had it taken back that first month for the 3rd row headrest issue. Then the check engine light kept coming on, 1st time they said it was a cylinder misfire code, they rest it and said try getting gas from a different station.. light came on 3 more times, but by the time we took it in, they “can’t replicate the issues”. Then the tire sensors went out, took it in and they had to order a new sensor. Then this past weekend we lost total power steering while driving 40+mph. Then it happened again the next day, but this time we lost complete control, entire car shut down, screens off, no breaks, no power steering, no nothing. We let it coast to a stop then put it in park. Took it to the dealership the following morning. They read a bunch of codes. Said they’d call with an update later that day. Now it’s been 3 days, and they can’t replicate the issues and are at a loss as to why it happened or how to fix it to prevent it from happening again. Said it might be something to do with central computer system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647270March 9, 2025
SERVICE BRAKES, WHEELS
* What component or system failed or malfunctioned, and is it available for inspection upon request? The breaks continually squeak so loud. They have done this since the first month I had car. The dealership said that they compared it, and it is normal for the car. On paper, they wrote could not replicate, even though they could. It’s so loud and annoying. New car should not sound like this. Tires slide on snow and ice. * How was your safety or the safety of others put at risk? In any weather conditions, yes. I have slid on ice many times. I had a near death experience on a snowy morning hiting a slick spot and fish tailing. The tires provided should be better than what they are. Another time last week I drove over melted snow (40 degrees out) must have been ice under, car would not break and I was unable to stop at the stop sign! It skidded through. * Has the problem been reproduced or confirmed by a dealer or independent service center? Break sound has been reproduced and they said they can’t do anything. They documented that they couldn’t reproduce it. That was frustrating. Tires I will share concerns when I return. * Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? * No * Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? * My check engine light has come on at least 3 times. That’s a separate issue with this car. Multiple check engine lights with no known issue to solve at dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645578February 28, 2025
ELECTRICAL SYSTEM
Vehicle keeps giving codes not even a month after purchased that say key missing check for key. Then another that says key not found put key in center console left cupholder. This has happened multiple times already and the dealership supposedly said the first time it was a programming issue and needed to be reprogramed. They did that and the vehicle did the same thing. Errors for low battery service battery pop up. Along with service keyless start system. When the key not found error or key missing error comes on the vehicle does not start. I have been stranded when this happens because it does not recognize the key therefore the truck wont start at all and has to be towed. The codes usually pop up first then the vehicle does not start. I took it in because I started getting the codes again and again after the vehicle was releasd to me it again did the same. Happened a 3rd time and after several attempts of starting the truck after getting stranded again the 4th time it happened was at the actual dealership when i prayed it would start to get me there. The service write disconnected the batter to clear the codes so he can start it to move the vehicle because it was in his way. Now im being asked by the dealership that the engineers want to know what I am plugging into the vehicle to make it interfere w the vehicle not starting. I filed a claim w gm to have the vehicle swapped out but the dealership has not returned their emails. There was damage like if someone backed into me that thr dealership said knocked off sensors and was causing it to go out of whack. I paid to have everythjng repaired which was told would resolve the issue and a few days after repaired happened again. I was told it was failing all tests. But because the bay the vehicle was on was needed they reset the codes again and now the engineer cannot get the truck to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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