2021 Audi e-tron Charging System Complaint

Owners of electric vehicles rely on functional charging infrastructure, both public and private. This article details a specific 2021 Audi e-tron complaint filed with the National Highway Traffic Safety Administration (NHTSA) concerning problems with a residential charging unit.

What Owners Are Reporting

An owner of a 2021 Audi e-tron reported a significant issue with their ChargePoint residential electric motor vehicle charger. Initially, the charger functioned correctly after professional installation. However, after several months of use, the unit became defective and ceased to work.

ChargePoint, Inc. subsequently replaced the faulty charger with an identical new unit. Unfortunately, the replacement charger was also defective and did not work upon arrival, even after attempts at troubleshooting with customer service. This 2021 Audi e-tron complaint highlights a recurring problem with the charging equipment.

Impact on Owners

The primary impact on the owner was the inability to charge their 2021 Audi e-tron at home, leading to significant inconvenience. Furthermore, the owner faced financial losses, as ChargePoint, Inc. refused to refund the cost of the initial purchase and the subsequent replacement. The company requested the return of the defective chargers without reimbursing the owner for all incurred expenses, leaving the owner without a working charger and out of pocket.

Components Implicated

The core of this 2021 Audi e-tron complaint centers on defective electric motor vehicle chargers manufactured by ChargePoint, Inc. for residential use. The specific component category identified in the NHTSA record is "ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ACCESSORY." This indicates a problem within the charging system's accessory module, which in this case refers to the external residential charging unit.

If You've Experienced This

If you own a 2021 Audi e-tron or another electric vehicle and have experienced similar issues with defective residential chargers, particularly from ChargePoint, Inc., it is important to report your experience. Filing a complaint with NHTSA helps the agency identify potential safety defects and patterns of failure. Your report contributes to a broader understanding of product reliability and can prompt investigations or recalls.

To file a complaint, visit the official NHTSA website and provide as much detail as possible, including the make and model of your vehicle, the charger details, and a clear description of the problem and any associated costs or inconveniences.

Source: NHTSA ID 11508949