2024-2025 Jeep Compass Uconnect Software Update TSB

Owners of 2024-2025 Jeep Compass vehicles may experience a range of issues with their Uconnect 5 infotainment system. These problems, stemming from radio software, can affect navigation, display functions, and voice recognition. This article details the symptoms, the cause, and how a 2024 Jeep Compass Uconnect software update will resolve these concerns.

Symptoms of Uconnect Software Issues

Customers may observe one or more of the following symptoms related to the radio software in their 2024-2025 Jeep Compass:

• "Unable to select the Turn by Turn Navigation."
• "Blank performance pages (Rearview Camera (RVC) functions normally)."
• "Android Auto® Voice Recognition (VR) inoperative."
• "Media Tuner delayed."
• "Charge Schedule not accepting updates via phone (RVC functions normally)."
• "Ambient light inoperative."
• "Map in Instrument Panel Cluster (IPC) inoperative."
• "Media Widget blank."
• "Navigation Map black."
• "Off-Road Pages inoperative (RVC functions normally)."
• "VR inoperative."
• "Incorrect song title displayed (Carplay® only)."
• "Radio display switches from Media Page to Home Page (RVC functions normally)."
• "Ghost touch on Navigation screen (RVC functions normally)."
• "Widgets missing."
• "New User Profile does not load."
• "Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC functions normally)."

These issues are all attributed to the radio software, which requires an update to function correctly.

Important Warnings for Owners

Owners should be aware that this Technical Service Bulletin (TSB 08-215-24) is for informational purposes only. It is intended to inform dealers about the Over-The-Air (FOTA) update process and does not authorize any labor operation (LOP) for reimbursement. This means there is no specific warranty claim code for dealers to use for this particular update.

Repair Procedure Summary: Over-The-Air (FOTA) Update

The resolution for these Uconnect issues is a Firmware Over The Air (FOTA) update. This update will upgrade the radio software from version U31.42 to U33.43. The national launch for this FOTA update was expected to begin on September 30, 2024.

Vehicles in the U.S. and Canada are designed to receive software updates over-the-air through a built-in cellular modem. When a new 2024 Jeep Compass Uconnect software update is available, customers will receive a notification on their radio screen. Owners will have the option to initiate the update immediately or schedule it for a later time. It is important to note that declining the update indefinitely is not an option; the update must eventually be performed.

To complete the update:

1. Ensure the vehicle is in 'Park' and the ignition is in the off position.
2. If the customer selects "Update Now" from the notification screen, they can then shut off the vehicle and leave it. The update will proceed and complete automatically.
3. Once the update is finished, the radio will display a confirmation message indicating that the Uconnect system has been updated with the latest software.

Owner Action

If you own a 2024-2025 Jeep Compass and are experiencing any of the described Uconnect symptoms, you should ensure your vehicle is connected to the internet via its built-in cellular modem. Watch for a notification on your Uconnect screen regarding an available software update. When prompted, follow the on-screen instructions to perform the Over-The-Air (FOTA) update to software version U33.43. This 2024 Jeep Compass Uconnect software update is designed to resolve the reported issues.

NHTSA ID: 11008748