2022-2023 Honda Civic Rear Hatch Water Leak Investigation

American Honda Motor Co., Inc. (AHM) has issued a "Request for Visit" communication, identified as "ACTION REQUIRED," to its dealership network regarding customer complaints of water leaks from the rear hatch of certain 2022-2023 Civic Hatchbacks. This initiative, documented under NHTSA ID 10240332, aims to understand the root cause of the Honda Civic rear hatch water leak before any repair procedures are attempted.

Symptoms of the Honda Civic Rear Hatch Water Leak

Owners of affected 2022-2023 Honda Civic Hatchbacks may observe signs of water ingress around the rear hatch area. Common symptoms include:

• Water leaking into the cargo area.
• An excessive amount of water pouring out from the sides when the rear hatch is opened.

AHM is collecting information on these specific conditions to better diagnose and address the issue.

Important Warnings for Owners and Technicians

Honda has issued specific instructions regarding this investigation:

• "This message is solely directed to Honda dealership personnel; please handle it accordingly." This indicates the communication is for internal dealer use.
• "AHM would like to inspect the vehicle prior to you attempting a repair of any kind." This is crucial: do not attempt any repairs for a Honda Civic rear hatch water leak if your vehicle qualifies for this investigation. Any prior repair attempts will disqualify the vehicle from the program.
• The vehicle must not have been involved in a collision.

How to Check if Your Vehicle Qualifies

AHM is interested in inspecting vehicles that meet specific criteria to ensure the data collected is relevant to the ongoing investigation. Your 2022-2023 Honda Civic Hatchback may qualify if it meets all of the following requirements:

• The manufactured date on the driver's door jamb is December 2021 (12/21) or later.
• The water leak issue can be duplicated or verified, with water present in the cargo area.
• The vehicle has not been involved in a collision.
• No repair attempts have been made for the water leak issue.

Honda's Investigation Process

If your vehicle matches the qualifying criteria, your dealership is instructed to contact Honda's Technical Information & Support (TIS) group. Dealers can email TIS at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST) to provide vehicle information and receive further instructions.

The information requested from dealers includes:

• E-mail Title: Model Year, Model Name (e.g., Civic), Issue (e.g., Rear Hatch Water Leak), VIN.
• E-mail Body: Dealer Number, Your Name, Best Phone Number to be Reached, Current Mileage, and DPTS#.

As an incentive, AHM will provide a Visa gift card to technicians who identify and report a qualifying vehicle that is accepted for the Dealer Visit/Parts Collection/Info Collection program. This encourages accurate reporting and participation in the investigation to resolve the Honda Civic rear hatch water leak.

Owner Action

If you own a 2022-2023 Honda Civic Hatchback and are experiencing a Honda Civic rear hatch water leak, particularly in the cargo area or observing water pouring from the sides when opening the rear hatch, you should contact your authorized Honda dealership. Inform them about the symptoms and inquire if your vehicle qualifies for Honda's ongoing investigation into this issue. It is important not to attempt any repairs yourself, as this could disqualify your vehicle from the program.

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Source: NHTSA ID: 10240332