2022-2023 Honda Civic Hatchback Rear Hatch Water Leak

American Honda Motor Co., Inc. (AHM) has issued a "Request for Visit: 2022-2023 Civic 5 Dr Hatch Water Leak (ACTION REQUIRED)" to dealerships. This communication indicates an active investigation into customer complaints regarding water leaks from the rear hatch of certain 2022-2023 Honda Civic Hatchbacks. The primary goal is to understand the root cause of this condition before any repairs are attempted.

Why This Investigation Matters

This investigation is crucial for identifying the underlying cause of the Honda Civic rear hatch water leak. By inspecting affected vehicles in their original state, AHM aims to develop a comprehensive solution. This proactive approach helps ensure that any future repair procedures are effective and address the problem permanently.

Symptoms of the Water Leak

Owners of affected 2022-2023 Honda Civic Hatchbacks may observe the following signs of a water leak:

• Water in the cargo area: Accumulation of water within the rear cargo space.
• Water pouring out from the sides when opening the rear hatch: An excessive amount of water may be visible or pour out from the side areas when the rear hatch is opened.

Qualifying Conditions for Inspection

AHM is specifically interested in inspecting vehicles that meet all of the following criteria. It is important that no repair attempts have been made prior to the vehicle being identified for this investigation.

1. The vehicle's manufactured date on the driver's door jamb must be December 2021 (12/21) or later.
2. The dealership must be able to duplicate the issue or verify the presence of water in the cargo area.
3. The vehicle has not been involved in a collision.
4. No repair has been attempted for this issue.

What Owners Should Do

If your 2022-2023 Honda Civic Hatchback is experiencing a Honda Civic rear hatch water leak and meets the qualifying conditions, contact your local Honda dealership. It is important that the dealership does not attempt any repairs before contacting AHM's Technical Information & Support (TIS) team. The dealership will need to provide specific vehicle and owner information to TIS for further instructions.

Dealerships are instructed to email TIS at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST). The email title should include the Model Year, Model Name, Issue (e.g., "Brake Judder"), and VIN. The email body requires the Dealer Number, Your Name, Best Phone Number to be Reached, Current Mileage, and DPTS#.

Important Note for Dealerships

As a gesture of appreciation, Honda will provide a Visa gift card to dealer technicians who successfully identify and report a qualifying vehicle that is accepted as a candidate for this investigation. This incentive is part of the Dealer Visit/Parts Collection/Info Collection program, encouraging accurate identification of the Honda Civic rear hatch water leak issue.

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Source: NHTSA ID: 10236565