2023-2025 Audi Virtual Cockpit Pixel Error TSB 2064983/9

Symptoms

Owners of certain 2023-2025 Audi vehicles may notice a visual anomaly on their virtual cockpit display. This issue, described as an Audi virtual cockpit pixel error, appears as "A red, green, black, white, or blue continuous line is displayed on the instrument cluster (pixel fault)." This line can manifest either vertically or horizontally across the screen, indicating a malfunction within the display unit itself.

Diagnosis / Trigger Conditions

This Audi virtual cockpit pixel error is identified as a pixel fault within the virtual cockpit. To diagnose the issue and determine if Technical Service Bulletin (TSB) 2064983/9 applies, technicians must check the instrument cluster's production date. This is done by performing a self-diagnosis:

1. Select diagnostic address 17.
2. Use the control module OBD drop-down menu and select Identification.
3. Click "show expanded identification."
4. Expand the "Fazit identification" and document the "Day of manufacture."

If the instrument cluster's manufacture date is before October 1, 2024, the TSB applies, and the Audi Virtual Cockpit -J285- control unit is subject to replacement.

Repair Procedure Summary

For vehicles experiencing the Audi virtual cockpit pixel error where the instrument cluster's production date is prior to October 1, 2024, the recommended repair is to replace the instrument cluster. The procedure involves:

1. Documenting the production date of the instrument cluster in the warranty claim notes.
2. Removing the existing dash panel insert.
3. Installing a new instrument cluster.
4. Attaching a photo of the concern to the DOC-IT system for warranty claims.

Required Tools or Parts

To perform the repair outlined in TSB 2064983/9, the following parts are required:

• Instrument Cluster: Quantity 01 (Part number to be sourced from ETKA).
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (Part numbers to be sourced from ETKA/ELSA).

Important Warnings

Owners should be aware of specific conditions related to this TSB:

• "If the date of manufacture is BEFORE 10/01/2024 this TSB applies and the Audi Virtual Cockpit -J285- must be replaced." This is a critical diagnostic cutoff for determining if replacement is necessary.
• "If the vehicle is outside any warranty, this Technical Service Bulletin is informational only." This means that for vehicles no longer under warranty, the repair may not be covered free of charge.

Owner Action

If your 2023-2025 Audi's virtual cockpit is displaying a continuous colorful line or any other Audi virtual cockpit pixel error, it is recommended to schedule an appointment with an authorized Audi dealer. Reference Technical Service Bulletin 2064983/9 when discussing the issue. The dealer will diagnose the instrument cluster's production date and determine if a replacement is warranted under the terms of your vehicle's warranty.

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Source: NHTSA ID: 11007250