2023-2026 Audi Connect Key User Pairing / myAudi Login TSB

Audi has released Technical Service Bulletin (TSB) 2065817/5 to address common problems with Audi connect Key User pairing and myAudi login functionality in various 2023-2026 Audi models equipped with the MIB3 MMI system. Owners may experience difficulties completing the pairing process or logging into their myAudi account directly in the vehicle.

This TSB, last revised on June 27, 2025, provides comprehensive diagnostic and repair procedures for technicians to follow. It supersedes previous revisions, with significant updates made on December 17, 2024, and August 8, 2023, to include new model years, updated technical background, and additional troubleshooting information.

Symptoms

Owners may encounter the following issues related to Audi connect Key User pairing and myAudi login:

• The key user cannot be set in the vehicle, accompanied by an error message such as "the vehicle code is incorrect" or "there was a connection error."
• The myAudi login cannot be performed, displaying the error message: "the login could not be performed. Please try again later."
• General functionality issues with online services, including incorrect operation sequences, inability to adjust settings, or services that cannot be selected.
• Error messages related to control modules or services.

Diagnosis and Trigger Conditions

Before proceeding with detailed troubleshooting for Audi connect Key User pairing or myAudi login issues, technicians are advised to ensure the SOS LED is green. The problems often stem from a ConBox software error that can intermittently or permanently prevent successful login, particularly in vehicles with the MIB3 MMI system.

Initial checks include verifying mobile phone reception, confirming that other connect services (weather, news, online traffic) are working, and ensuring no privacy settings restrict functionality. Owners should also check their myAudi password length, confirm previous successful logins, and attempt login with a different myAudi account or in a different vehicle if possible.

Repair Procedure Summary

The repair process for Audi connect Key User pairing and myAudi login issues involves a series of troubleshooting steps and potential software updates, depending on the specific model year and symptoms.

Key User Pairing Troubleshooting

For errors when adding the vehicle code to the myAudi app or MMI, ensure the correct vehicle code is used. For MY20-21 cars, the last seven digits of the VIN are on the plastic key tag. If a plastic key tag was replaced, the VIN might not be listed.

• For MY22 Q5 vehicles experiencing the message "Vehicle code could not be verified," refer to TSB 2065729.
• If a "Please wait" message is shown indefinitely, consult TSB 2064385.
• For other MY22 vehicles, if the code is correct, the customer must be re-registered in the myAudi customer registration application. The myAudi login in the MMI must then be performed within 72 hours to complete the Audi connect Key User pairing.

myAudi Login via MMI Troubleshooting

For issues completing the myAudi login directly in the vehicle's MMI:

• For Model Year 2022 vehicles with MIB3: Check for open campaigns 90T6 ConBox Software Update (NVLW) or 91CQ ConBox Software Update (NVLW). If an open campaign exists, perform the ConBox software update and then attempt the myAudi login again. If all campaigns are complete, verify that the J949 - Emergency call module (diagnostic address 0075) has a software version of 0372 or higher.
• For Model Year 2021 vehicles with MIB3: Check for the open campaign 91DZ - Rearview Camera Software Update. If open, perform all software updates (MMI, ConBox, and Gateway) and then retry the myAudi login. If campaigns are complete, confirm the J949 Emergency call module software version is 0372 or higher.
• For Model Year 2020 Audi A4 and A5 with MIB3: Refer to TSB 2067021 (91 MIB3: Garage door opener / SXM / Online Radio grayed out, connectivity issues and various malfunctions (CLU35)). Perform all software updates (MMI, ConBox, and Gateway) and then attempt the myAudi login again.

Additional Troubleshooting for All Models and Model Years

Further steps include verifying that a 4-digit S-PIN is set in the myAudi app. If not, the customer must set one. If an S-PIN is already set, try using the "Change PIN" or "Forgot PIN" options. Ensure the VIN is added to the customer's myAudi account in the app. If the VIN is present but issues persist, remove and re-add it along with the vehicle code. If all troubleshooting fails, a ticket should be opened with the Digital Business Support team via the Customer Information Portal (CIP).

Important Warnings

It is crucial to observe the 72-hour period when performing the myAudi login after customer registration or vehicle code addition. If the login is performed outside this window, the key user pairing may fail, requiring the customer to log out and perform the myAudi login again.

This TSB is for informational purposes only and is not applicable to any Audi Warranty claims.

Owner Action

If you are experiencing issues with Audi connect Key User pairing or myAudi login in your 2023-2026 Audi, particularly if you see error messages like "the vehicle code is incorrect" or "the login could not be performed. Please try again later.", it is recommended to visit an authorized Audi service center. Technicians can perform the necessary diagnostic checks and software updates outlined in TSB 2065817/5 to resolve the problem.

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Source: NHTSA ID 11020372