2023 Audi MMI 'Loading system. Please wait...' Message TSB

Symptoms

Owners of certain 2023 Audi models may experience a persistent message on their MMI display stating, "Loading system. Please wait...". This typically occurs after the vehicle has been driven for an extended period. When this message appears, the MMI system can no longer be operated via the display, though audio output continues in the background.

The system can still be controlled using the multifunction steering wheel. The message remains active throughout the entire bus cycle until the vehicle is stationary and parked for a significant duration. Upon restarting the vehicle, the MMI functions normally without any issues.

Technical Details

This condition, where the 2023 Audi e-tron MMI loading system message appears, is attributed to a software issue within the information electronics control unit -J794-, identified by address word 005F. This issue specifically impacts vehicles equipped with the MIB3 system.

Audi notes that the customer complaint cannot always be reproduced easily, as the behavior manifests only after a period of driving. A permanent solution is currently under development for model year 2024 vehicles with software greater than 4000.

Important Warnings for Owners

Audi has issued critical guidance regarding this issue under Technical Service Bulletin 91 24 99 2075325/2. It is important to understand that replacing any components will not resolve the underlying software problem. Dealers are explicitly instructed not to replace parts or attempt repairs for this condition.

Any unjustified labor or replacement parts will be charged back to the dealership, and invoicing under warranty for these actions is not permitted. Furthermore, if the message "Loading the system. Please wait..." only appears briefly after starting the system, this specific Technical Service Bulletin does not apply.

Temporary Workaround

While a permanent fix is being developed for the 2023 Audi e-tron MMI loading system issue, a temporary workaround is available to restore MMI functionality. Owners can restart the MMI system by pressing and holding the on/off button for at least 10 seconds. The MMI screen will go dark temporarily and then restart, allowing normal operation.

It is important to note that this is a temporary solution, and the "Loading system. Please wait..." complaint may reoccur after some driving. This TSB is informational only and does not fall under standard Audi Warranty claims for repair.

What Owners Should Know

Audi is actively working on a solution for the software issue causing the "Loading system. Please wait..." message. Owners should be aware that no repairs are currently necessary or possible at this time. Dealers are instructed to create a PSS (Pending Service Solution) record in their system when this condition is reported.

For further information regarding deployment timelines for customer service packages related to MIB3/connectivity box/OCU3/LSR, reference TSB 2076404. This Technical Service Bulletin 91 24 99 2075325/2 supersedes Technical Service Bulletin Group 91 number 24-57.

NHTSA ID: 11012524