2021-2026 Audi e-tron Overhead View Camera Repair TSB

Owners of various 2021-2026 Audi models, including the Audi e-tron, may experience issues with their overhead view camera system. Audi has issued Technical Service Bulletin (TSB) 2076264/1 to provide technicians with detailed repair instructions for the Generation 3 overhead view camera.

This TSB outlines a systematic approach to diagnose and resolve problems related to the Audi e-tron overhead view camera, ensuring proper functionality of the driver assist systems.

Symptoms

While the TSB does not explicitly list owner-facing symptoms, issues with the overhead view camera typically manifest as:

• Malfunctioning or distorted 360-degree camera views.
• Failure of the parking assist system that relies on the overhead view.
• Error messages related to driver assist systems or camera functionality appearing on the infotainment screen or instrument cluster.

Important Warnings

• Conditional Repair: This TSB should only be performed if another TSB specifically instructs a technician to refer to TSB 2076264/1, or if requested by Product Support. This indicates it's a targeted solution, not a general fix.
• Phased Replacement: All video cables should only be replaced if the issue with the Audi e-tron overhead view camera persists after replacing the exterior mirror mountings.
• Cable Management: When replacing video cables, the connectors must be unplugged from the faulty cable, but the cable itself must remain in the vehicle. Refer to parts bulletin 0-413 for additional guidance.
• Persistent Issues: If the complaint persists even after completing the steps outlined in this TSB, technicians are instructed to submit a technical repair query to Audi Product Support.

Repair Procedure Summary

This TSB outlines a three-step repair process for the Audi e-tron overhead view camera system:

1. Check Repair History: Technicians must first review the vehicle's repair history to determine if steps 2 and 3 have already been performed. If step 2 has been completed, the technician should proceed directly to step 3.
2. Replace Exterior Mirror Mountings: If previous repairs are not noted, both exterior mirror mountings should be replaced according to the instructions in the Workshop Manual. This step addresses potential issues originating from the mirror assemblies that house some camera components.
3. Replace All Video Cables: If the issue with the Audi e-tron overhead view camera persists after replacing the exterior mirror mountings, all video cables connecting the driver assist systems control unit J1121 to the overhead view cameras must be replaced. This includes the front (R243), rear (R246), left (R244), and right (R245) cameras. The TSB specifies using adapter cables from ETKA diagram 971-805 for the interior wiring harness, and also replacing door wiring harnesses (XXX.971.029.XX for driver door, XXX.971.030.XX for front passenger door) and the front bumper adapter wiring harness (XXX.971.192.X to R243).

Required Tools or Parts

Technicians will need to refer to specific diagrams and part numbers for this repair:

• Adapter Cables: From ETKA diagram 971-805 (Figure 1 illustrates various adapter cable versions).
• Parts Bulletin: 0-413 (for guidance on cable management).
• Driver Door Wiring Harness: Part number pattern XXX.971.029.XX, referenced in diagrams 972-033 and 972-330 (Figure 3 shows components for door wiring harnesses).
• Front Passenger Door Wiring Harness: Part number pattern XXX.971.030.XX, referenced in diagrams 972-035 and 972-350.
• Front Bumper Adapter Wiring Harness: Part number pattern XXX.971.192.X, connecting to the front overhead view camera R243, referenced in diagrams 907-045 and 907-260 (Figure 4 shows components for the bumper wiring harness).

Warranty Information

• Claim Type: If the vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only, meaning the repair cost may not be covered.
• Service Number: 9083
• Damage Code: 0040
• Labor Operations (Step 2 - Replace 2 exterior mirrors):
  • A6, A7, A8: 6689 5699 (150 TU)
  • Q7: 6689 5699 (120 TU)
  • Q8: 6689 5699 (110 TU)
  • e-tron: 6689 5699 (120 TU)
  • e-tron GT: 6689 5699 (130 TU)
• Labor Operations (Step 3 - Repair overhead view camera):
  • 9083 4199 (billed according to time required)
  • GFF: 0150 0060 (time stated on diagnostic protocol)
• Claim Comment: All warranty claims must be submitted as per TSB 2076264/1 and in accordance with the Audi Warranty Policies and Procedures Manual.

What Owners Should Do

If you are experiencing issues with your Audi e-tron overhead view camera or related driver assist systems, it is recommended to schedule an appointment with an authorized Audi service center. Inform them of the symptoms you are experiencing. The technicians will be able to diagnose the problem and determine if TSB 2076264/1 applies to your vehicle.

This TSB ensures that technicians follow a standardized procedure to correctly address the overhead view camera concerns.

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Source: NHTSA ID: 11012509