2023-2024 Audi e-tron Virtual Cockpit Superimposed Content TSB

Symptoms

Owners of 2023-2024 Audi e-tron, e-tron Sportback, e-tron GT, and RS e-tron GT vehicles may observe "Content is displayed in the information line on top of other content in the Audi virtual cockpit." This issue, described in Audi TSB 2074291/1, specifically occurs when the virtual cockpit is set to the classic performance layout, where the power meter is centrally located. The superimposed information can obstruct the view of other critical data on the display, impacting the visibility of the Audi e-tron virtual cockpit superimposed information.

Important Warnings

Audi has issued specific instructions for technicians during this software update:

DoIP Communication

Always use DoIP (Diagnostic over Internet Protocol) when flashing control modules via ODIS in supported vehicles. To enable DoIP, navigate to "Administration >> General >> GFF Process >> DoIP communication >> Only allow DoIP communication." This setting will automatically reset after the diagnostic session. A red LED on the VAS 6154(A) indicates active DoIP.

High-Voltage Battery Precautions

To prevent the high-voltage battery from charging during the software update, the high-voltage charging cable MUST be unplugged BEFORE the SVM code is entered. Charging the high-voltage battery during a software update can damage high-voltage components.

Technical Background

This issue stems from a software problem within the Audi virtual cockpit system. The superimposed information on the display is a visual anomaly that affects the usability of the virtual cockpit, specifically in one of its display modes. This Technical Service Bulletin 2074291/1 addresses this underlying software defect, which causes the Audi e-tron virtual cockpit superimposed information.

Repair Procedure Summary

The repair for the "Audi e-tron virtual cockpit superimposed information" involves updating the software of the virtual cockpit control module. This TSB 2074291/1 supersedes a previous bulletin, TSB 2072430/2.

1. Software Acquisition: Technicians must download the necessary software from MirrorServer using the SD Creator Program. If not available there, the update medium can be ordered using the specified part number.
2. Preparation: Before starting the update, ensure the high-voltage charging cable is unplugged as per the important warning.
3. Update Process: The update is performed using a workshop tester (VAS 6160/VAS 6150) with the current version of ODIS. The technician selects "flash" and enters the SVM code 17A050.
4. Media Insertion: When prompted with the message "... please insert update medium with the following part number...", the technician inserts a USB stick (part number 8W6 906 961 AA) into a suitable USB port in the vehicle.
5. Software Versions: The update will transition the virtual cockpit control module from older software versions (0209, 0210, 0211) on hardware part number 4KE920795F to a new software version (0213 or higher) on hardware part number 4KE920795K - 4KE920795F. All instructions from TSB 2011732: 00 Software Version Management (SVM) must be followed.

Required Tools and Parts

• USB Flash drive: Part number 8W6 906 961 AA (32GB or larger, locally sourced).
• VAS Tester: VAS 6160 or VAS 6150, equipped with the current version of ODIS (Windows 10).

Warranty Information

This repair is covered under warranty for vehicles up to 48 months or 50,000 miles (Claim Type 110). For Certified Pre-Owned (CPO) vehicles, Claim Type G10 applies, requiring owner verification. If the vehicle is outside of any warranty, this Technical Service Bulletin is for informational purposes only. The Service Number for this procedure is 9025, and the Damage Code is 0039. Labor operations include software updates (0151 0010 and 0151 0060) and diagnostic time (GFF), all with no allowance for time units (0 TU). Road tests before and after the service procedure also have no allowance (0 TU). All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Source: NHTSA ID: 11003004