2021 Audi e-tron 4KE-810-001-B Parts Return Notice

Audi has issued Special Notice SM 75-2021, a parts circular primarily for parts managers, concerning specific inventory of the 4KE-810-001-B part. This notice ensures that only parts corresponding to the latest state of development are supplied to customers for the 2021 Audi e-tron. This proactive measure helps maintain vehicle quality and performance standards.

Why This Parts Circular Matters

This special notice is crucial for maintaining the quality and integrity of parts supplied for the 2021 Audi e-tron. Parts that do not reflect the latest state of development could potentially lead to compatibility issues or suboptimal performance. By ensuring that only updated components are in circulation, Audi aims to prevent future problems and uphold customer satisfaction.

For owners, understanding such notices can provide insight into the meticulous quality control processes that manufacturers undertake. While this particular notice is directed at dealer inventory, it ultimately benefits owners by ensuring their vehicles receive the correct and most current parts.

Affected Part and Identification

The specific component under scrutiny is part number 4KE-810-001-B, referred to as an "Insert." The issue is confined to parts bearing lot number 281057. These particular parts require further inspection because they may be missing a crucial "green mark" that signifies they are of the latest development.

Parts with lot number 281057 that are missing this green mark are considered affected and must be returned. All other lot numbers for the 4KE-810-001-B part are deemed acceptable and do not require inspection or return. Dealers are instructed to visually check for the presence or absence of this green marking to identify affected inventory.

Important Warnings and Deadlines

This special notice includes critical instructions and deadlines for dealers to follow:

• Return Deadline: Dealers must return their inventory of the affected 4KE-810-001-B parts, specifically those with lot number 281057 and missing the green mark, to their facing Parts Distribution Center (PDC) no later than October 13, 2021.
• No Late Returns: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback."
• Re-ordering: When re-ordering new materials to replace the returned stock, dealers must "Please re-order required new materials using the same part number." This ensures that the correct, updated version of the 4KE-810-001-B part is ordered.

Dealer Return Procedure Summary

To ensure a smooth return process for the affected 4KE-810-001-B parts, dealers are required to follow these specific steps:

1. File a Claim: Submit a separate "Claim with Return" by selecting "Dlr Sup. Req. Return" under the item type. Dealer comments must include the Special Notice Number (SM 75-2021) and the Parts Circular number.
2. Review Parts On Command: The day after filing the claim, dealers should review the Delivery List document on "Parts On Command." Any problems or delays should be communicated to the facing PDC.
3. Apply Return Label: The 40000XXXXX delivery document number must be entered on a "YELLOW DEPOT REQUEST RETURN label."
4. Adhere Label: This "YELLOW DEPOT REQUEST RETURN label" must be securely attached to the package(s) containing the returned parts.
5. Include Documentation: One copy of the Delivery Document must be included with the returned part(s) inside the package.

This process is designed to ensure proper credit for returned parts and to streamline the inventory management for the 2021 Audi e-tron components.

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NHTSA ID: 10201555